Children's National Medical Center
Family Services Associate - Primary Care Shaw Metro
Children's National Medical Center - Washington, District of Columbia, us, 20022
Work at Children's National Medical Center
Overview
- View job
Overview
Job Description - Family Services Associate - Primary Care Shaw Metro (2500023L)
Job Description
Family Services Associate - Primary Care Shaw Metro - ( 2500023L )
Description
Position Summar
This position supports the families of patients 0 - 3yrs seen at the Goldberg Shaw-Metro Primary Care Center. The Family Services Associate (FSA) follows up on social drivers of health that are identified during screening, connects families with resources to meet needs, completes Early Intervention referrals. The FSA works closely with the multidisciplinary team to meet the needs of the patient and family.
Assists patients and families to resolve issues related to patients' illness, injury, or hospitalization. Serves as liaison among patients/families, medical and nursing staff, and external agencies. Performs screening interviews, assists with planning and implementation of interventions, and ensures appropriate follow-up of services.
Qualifications Minimum Education Bachelor's Degree (Required)
Minimum Work Experience 1 year Working with individuals in crisis situations. (Required)
Required Skills/Knowledge Bilingual ability preferred.
Functional Accountabilities Delivers Patient/Family Focused Services Complete screening interviews of patients and families utilizing hospital-approved screening tools. Research appropriate resources in the hospital and community to assist patients and families; help families to access and utilize those resources. Provide needed assistance, while respecting boundaries and setting appropriate limits. Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications). Coordinates Patient Care Responsibilities with Other Family Services Staff Manage requests from patients and families for hospital or community resources. Assist families with applications and manage referrals to outside agencies in coordination with medical team for financial assistance and other programs. Manage referrals to outside organizations as directed by social work and in coordination with medical team. Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day , support groups, etc. Contributes to Effective Multidisciplinary Communication Communicate with social work and/or medical team about patient care needs. Share verbally and in writing, relevant patient/family information with members of the treatment team. Document activities according to Departmental guidelines in electronic medical record. Participate in team meetings to address general and specific patient care issues. Optimizes the Use of Available Resources Develop and maintain resource information for the department. Promote positive working relationships with community agencies. Serve as liaison between hospital and agency staff assisting families with resources. Identify gaps in services and research alternatives.
Organizational Accountabilities Contributes to Furthering Professional Environment & Standards Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete. Meet with social work or child life partner to review work performed for individual patients and families. Participate in Family Service Team meetings and departmental staff meetings. Meet departmental requirements for chart recording, statistics, and other documentation and submits documents in a timely manner. Ensure that chart documentation is co-signed by licensed Family Services staff member. Participate in departmental performance improvement activities. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Use resources efficiently Search for less costly ways of doing things Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Use resources efficiently Search for less costly ways of doing things
Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location
Primary Location : District of Columbia-Washington Work Locations
Work Locations : Shaw Metro 641 S Street NW Washington 20001 Job
Job : Non-Clinical Professional Organization
Position Status : R (Regular) - FT - Full-Time Shift : Day Work Schedule : 8:30am-5pm Job Posting
Job Posting : Aug 1, 2025, 6:59:58 PM Full-Time Salary Range
Full-Time Salary Range : 44782.4 - 74630.4 Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here:Know Your Rights Pay Transparency Nondiscrimination Poster. Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
#J-18808-Ljbffr
Qualifications Minimum Education Bachelor's Degree (Required)
Minimum Work Experience 1 year Working with individuals in crisis situations. (Required)
Required Skills/Knowledge Bilingual ability preferred.
Functional Accountabilities Delivers Patient/Family Focused Services Complete screening interviews of patients and families utilizing hospital-approved screening tools. Research appropriate resources in the hospital and community to assist patients and families; help families to access and utilize those resources. Provide needed assistance, while respecting boundaries and setting appropriate limits. Make follow-up contact with families, when appropriate, to monitor the outcome of interventions and to promote continuity of care (e.g. assisting with new and follow up appointments, hospital and community-based referrals and applications). Coordinates Patient Care Responsibilities with Other Family Services Staff Manage requests from patients and families for hospital or community resources. Assist families with applications and manage referrals to outside agencies in coordination with medical team for financial assistance and other programs. Manage referrals to outside organizations as directed by social work and in coordination with medical team. Assist Family Services staff with special projects, such as patient/family newsletters, Sibling Day , support groups, etc. Contributes to Effective Multidisciplinary Communication Communicate with social work and/or medical team about patient care needs. Share verbally and in writing, relevant patient/family information with members of the treatment team. Document activities according to Departmental guidelines in electronic medical record. Participate in team meetings to address general and specific patient care issues. Optimizes the Use of Available Resources Develop and maintain resource information for the department. Promote positive working relationships with community agencies. Serve as liaison between hospital and agency staff assisting families with resources. Identify gaps in services and research alternatives.
Organizational Accountabilities Contributes to Furthering Professional Environment & Standards Meet with Team Leader for supervision to discuss case material, professional role, and projects to complete. Meet with social work or child life partner to review work performed for individual patients and families. Participate in Family Service Team meetings and departmental staff meetings. Meet departmental requirements for chart recording, statistics, and other documentation and submits documents in a timely manner. Ensure that chart documentation is co-signed by licensed Family Services staff member. Participate in departmental performance improvement activities. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Use resources efficiently Search for less costly ways of doing things Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Use resources efficiently Search for less costly ways of doing things
Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location
Primary Location : District of Columbia-Washington Work Locations
Work Locations : Shaw Metro 641 S Street NW Washington 20001 Job
Job : Non-Clinical Professional Organization
Position Status : R (Regular) - FT - Full-Time Shift : Day Work Schedule : 8:30am-5pm Job Posting
Job Posting : Aug 1, 2025, 6:59:58 PM Full-Time Salary Range
Full-Time Salary Range : 44782.4 - 74630.4 Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here:Know Your Rights Pay Transparency Nondiscrimination Poster. Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
#J-18808-Ljbffr