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At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position Summary/ Department Summary

Reporting to the Director, Program Strategy & Development for Immersive Design Systems, leads the department wide process improvement initiatives and technical projects. Uses systems thinking and collaborates with team members and customers alike to identify, develop, and implement increasingly efficient systems and processes that save time, reduce cost, and/or improve patient/customer experiences.

Key Responsibilities

Provides experiential expertise to assist with problem-solving for complex, multi-disciplinary and interrelated problems. Collaborates with Director to establish business and operations goals and objectives. Applies the principles of continuous quality assessment, process improvement and high reliability in delivery of services, through assessment and monitoring of program processes, and systems. Assesses the current processes within Immersive Design Systems; helps identify ideal state for the processes in alignment with departmental goals and develops the plan to improve the current processes towards the ideal state goal. Participates in appropriate Health Affairs and Hospital based groups to learn about upcoming changes to assess the impact of the changes on the processes and systems and implement appropriate process changes to support new requirements. Plans, manages, and coordinates multiple process improvement projects to ensure that objective of project are accomplished within prescribed timeframe. Provides direction and guidance to multidisciplinary team members on creation of project deliverables and ensures that new processes contain and use continuous improvement methodologies. Ensures the efficient capture, maintenance and reporting of data to facilitate continual improvements in processes. Develops and implements key measures for tracking performance and uses quantitative data to facilitate operational change. Creates a customer-friendly and healthy work environment in support of employee engagement and well-being through system improvements. Provides and ensures the highest level of service to all customers (internal and external) as demonstrated through the core values of the enterprise. Engages staff to align where possible with Children’s Hospital Enterprise Goals, in collaboration with the Health Affairs management teams.

Minimum Qualifications

Education

Bachelor’s degree requires (Area of Study Required: Healthcare, or a related field. Area of Study Preferred: Engineering, Coding, Computer Science, Business

Experience

Work Experience Required - 5 years of relevant program/project management and continuous process improvement experience Work Experience Preferred- 5 years’ experience in healthcare or academic setting and/or governance, preferred.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. #J-18808-Ljbffr