St. Jude Children's Research Hospital
Program Manager - Psychology Services
St. Jude Children's Research Hospital - Memphis, Tennessee, United States, 38103
Work at St. Jude Children's Research Hospital
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Overview
Program Manager, Psychosocial Services
St. Jude Children's Research Hospital is a world-class pediatric research hospital. Every one of our professionals shares a commitment to making a difference in the lives of the children and families we serve, including those from across the globe. The Program Manager, Psychosocial Services in the Psychology Clinic designs, implements, and evaluates the care delivery of psychological service programs to ensure optimal psychological care for St. Jude Children's Research Hospital patients. In collaboration with the Director, Psychology Clinic and Psychology Clinicians, activities include developing and supporting processes to triage referrals, track patients as they progress through psychological care, implement new clinical service programs, and facilitate timely and efficient care delivery. Job tasks are focused on both systems-level processes and patient-level coordination of care (e.g., consistent with a healthcare navigator role). Job Responsibilities: Lead the planning and operational execution of care delivery for psychological service programs such as neurocognitive assessment, consultation, therapy, and crisis intervention services. Collaborate with interdisciplinary clinical and research teams across the hospital to meet individual patient care, Psychology Clinic, Department of Psychology & Biobehavioral, and institutional goals. Monitor and analyze operational and clinical metrics to track, evaluate, and improve care delivery models, clinician workflows, patient experience, and overall clinic efficiency. Coordinate new patient referrals to the Psychology Clinic. Triages patient needs and referring clinician requests ensuring patients are seen in a timely fashion and for the appropriate service/appointment type. Develop processes to educate new patient families on what to expect and how to prepare for Psychology Clinic appointments. Serve as a resource and contact for referring clinicians and patients; represents the Psychology Clinic as needed on various institutional, departmental, and clinic committees and in other ad hoc meetings. Establish new and improved processes and procedures to promote efficiencies in care coordination and care delivery for patients in the Psychology Clinic. Minimum Education and/or Training: Master's Degree is required. Minimum Experience: Master's degree in Social Work, Healthcare Administration, Psychology, Child Life, or other related psychosocial field with 4+ years of experience in psychosocial services. 2+ years of experience managing psychosocial and/or clinical services programs. Relevant certifications required, as applicable, within psychosocial and/or clinical services area. Experience designing and managing programs with focus on stakeholder needs. Proven experience engaging with leaders to facilitate decision-making. Proven performance in an earlier role/comparable role Experience providing guidance and mentorship. Experience driving continuous program improvement projects. Licensure, Registration and/or Certification Required by SJCRH Only: One of the below certifications are preferred but not required to work: (LC: RN- TN) Must possess a current Tennessee State Board of Nursing license if primary residence is Tennessee or a Nurse Licensure Non-Compact state. (LC: RN-ARK or RN-MISS) Must possess a current State Board of Nursing license in the state of primary residence if the state is a Nurse Licensure Compact state. (LC: AP-TN) Must possess a current Advanced Practice Nurse License issued by the Tennessee State Board of Nursing and (LC:ANCC-NP, LC: AA-NP) Nurse Practitioner Certification: American Nurses Credentialing Center or American Academy of Nurse Practitioners ( LC: PNCB) or Pediatric Nursing Certification Board If a Physician Assistant (LC: PA-TN) Licensed by the State of TN Board of Medical Examiners to practice as a Physician Assistant. (LC: NCCPA-CERT) and Certified by the National Commission for Certification of Physician Assistant (NCCPA) Licensed Clinical Social Worker (LCSW) in the State of Tennessee Licensed Psychologist or Health Service Provider in the State of Tennessee Board Certified Chaplain through the Association of Professional Chaplains Certification as a Child Life Specialist through the Association of Child Life Professionals. (LC:TEACH-TN) Current State of Tennessee Teaching License (Apprentice License acceptable) Compensation: In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $78,000 - $139,360 per year for the role of Program Manager - Psychology Services. Explore our exceptional
benefits ! St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.
St. Jude Children's Research Hospital is a world-class pediatric research hospital. Every one of our professionals shares a commitment to making a difference in the lives of the children and families we serve, including those from across the globe. The Program Manager, Psychosocial Services in the Psychology Clinic designs, implements, and evaluates the care delivery of psychological service programs to ensure optimal psychological care for St. Jude Children's Research Hospital patients. In collaboration with the Director, Psychology Clinic and Psychology Clinicians, activities include developing and supporting processes to triage referrals, track patients as they progress through psychological care, implement new clinical service programs, and facilitate timely and efficient care delivery. Job tasks are focused on both systems-level processes and patient-level coordination of care (e.g., consistent with a healthcare navigator role). Job Responsibilities: Lead the planning and operational execution of care delivery for psychological service programs such as neurocognitive assessment, consultation, therapy, and crisis intervention services. Collaborate with interdisciplinary clinical and research teams across the hospital to meet individual patient care, Psychology Clinic, Department of Psychology & Biobehavioral, and institutional goals. Monitor and analyze operational and clinical metrics to track, evaluate, and improve care delivery models, clinician workflows, patient experience, and overall clinic efficiency. Coordinate new patient referrals to the Psychology Clinic. Triages patient needs and referring clinician requests ensuring patients are seen in a timely fashion and for the appropriate service/appointment type. Develop processes to educate new patient families on what to expect and how to prepare for Psychology Clinic appointments. Serve as a resource and contact for referring clinicians and patients; represents the Psychology Clinic as needed on various institutional, departmental, and clinic committees and in other ad hoc meetings. Establish new and improved processes and procedures to promote efficiencies in care coordination and care delivery for patients in the Psychology Clinic. Minimum Education and/or Training: Master's Degree is required. Minimum Experience: Master's degree in Social Work, Healthcare Administration, Psychology, Child Life, or other related psychosocial field with 4+ years of experience in psychosocial services. 2+ years of experience managing psychosocial and/or clinical services programs. Relevant certifications required, as applicable, within psychosocial and/or clinical services area. Experience designing and managing programs with focus on stakeholder needs. Proven experience engaging with leaders to facilitate decision-making. Proven performance in an earlier role/comparable role Experience providing guidance and mentorship. Experience driving continuous program improvement projects. Licensure, Registration and/or Certification Required by SJCRH Only: One of the below certifications are preferred but not required to work: (LC: RN- TN) Must possess a current Tennessee State Board of Nursing license if primary residence is Tennessee or a Nurse Licensure Non-Compact state. (LC: RN-ARK or RN-MISS) Must possess a current State Board of Nursing license in the state of primary residence if the state is a Nurse Licensure Compact state. (LC: AP-TN) Must possess a current Advanced Practice Nurse License issued by the Tennessee State Board of Nursing and (LC:ANCC-NP, LC: AA-NP) Nurse Practitioner Certification: American Nurses Credentialing Center or American Academy of Nurse Practitioners ( LC: PNCB) or Pediatric Nursing Certification Board If a Physician Assistant (LC: PA-TN) Licensed by the State of TN Board of Medical Examiners to practice as a Physician Assistant. (LC: NCCPA-CERT) and Certified by the National Commission for Certification of Physician Assistant (NCCPA) Licensed Clinical Social Worker (LCSW) in the State of Tennessee Licensed Psychologist or Health Service Provider in the State of Tennessee Board Certified Chaplain through the Association of Professional Chaplains Certification as a Child Life Specialist through the Association of Child Life Professionals. (LC:TEACH-TN) Current State of Tennessee Teaching License (Apprentice License acceptable) Compensation: In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $78,000 - $139,360 per year for the role of Program Manager - Psychology Services. Explore our exceptional
benefits ! St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.