BigID
Sr Customer Success Manager
BigID - Dallas, Texas, United States, 75215
Work at BigID
Overview
- View job
Overview
Join to apply for the
Sr Customer Success Manager
role at
BigID
Is this your next job Read the full description below to find out, and do not hesitate to make an application. Join to apply for the
Sr Customer Success Manager
role at
BigID Direct message the job poster from BigID Global Recruiting at BigID | Connect the Dots Across Data and AI ⇢ Security • Compliance • Privacy • AI Data Management
Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management.We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: BigID Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) DUNS 100 Best Tech Companies to Work for Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards 2024 Inc. 5000 list for the 4th consecutive year! Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. Who we seek: We’re looking for a Sr Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. What you’ll do: Manage the customer relationship, risk, and revenue Build trust and create meaningful relationships among champions and key executives within each account Be the voice of the customer within BigID to advocate on behalf of customer issues and needs Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell Identify risk and execute a cross-functional risk mitigation plan Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors Share our Values of Care-Do-Try-Shine! What you’ll bring: 5+ years in Customer Success managing a portfolio of large enterprise accounts Background in big data, privacy, data governance, or information security as either customer or vendor Ability to understand customer needs and provide appropriate best practices Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell Deep understanding of value drivers in recurring revenue business models Familiarity with on-premise and/or cloud data landscape Outstanding interpersonal communication, customer relationship, and executive presentation skills Excellent organization skills and ability to multitask in a fast-paced startup environment Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment Our Values: We look for people who embody our values - Care, Do,Try & Shine. Care
- We
care
about our customers and each other Do
- We
do
what it takes to make a positive impact Try
- We
try
our best and we don’t give up Shine
- We
shine
and make it our mission to always stand out The annual base salary range is $125,000 - $145,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. Work from home with a global remote-first community Flexible PTO and Quarterly Volunteer Days 100% employer-covered medical, dental, and vision options available to you Additional insurance benefits like pet insurance and legal assistance Fidelity Employer Sponsored 401K We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here. Job Candidate Privacy Notice Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant. Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionOther IndustriesComputer and Network Security Referrals increase your chances of interviewing at BigID by 2x Get notified about new Customer Success Manager jobs in
Dallas, TX . Dallas, TX $105,000.00-$125,000.00 3 weeks ago Customer Service Representative (Remote in Texas)Customer Success Advisor (Retail industry) Dallas, TX $90,000.00-$130,000.00 2 weeks ago AD, Thought Leader Liaison Renal - South - Remote Dallas, TX $145,600.00-$270,400.00 2 weeks ago Remote Insurance Customer Service Representative (Unlicensed)Overnight Spanish Bilingual Response Specialist - $19.00/hour + shift differential + monthly performance-based bonusResponse Specialist - $18.00/hour + monthly performance-based bonusCustomer Success Lead, Strategic Accounts Dallas-Fort Worth Metroplex $70,000.00-$80,000.00 16 hours ago Customer Care Representative (Part-Time)Customer Success Representative – Business Clients Dallas-Fort Worth Metroplex $15.00-$17.00 11 hours ago Senior Director of Implementation & Services Dallas, TX $150,000.00-$190,000.00 2 weeks ago Remote Mortgage Customer Service RepresentativeVirtual Customer Care Sales Representative – Remote Dallas, TX $25,000.00-$65,000.00 3 weeks ago Work at Home Customer Service Agent (Full-Time & Part-Time) (TX)Customer Service Representative - WORK FROM HOMEBilingual Call Center Representative (English/Spanish)Customer Success Manager (Spanish Speaking)Senior Manager, Customer Lifecycle Marketing Dallas, TX $120,000.00-$135,000.00 1 day ago Work at Home Contact Center Agent (Full-Time & Part-Time) (TX) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Sr Customer Success Manager
role at
BigID
Is this your next job Read the full description below to find out, and do not hesitate to make an application. Join to apply for the
Sr Customer Success Manager
role at
BigID Direct message the job poster from BigID Global Recruiting at BigID | Connect the Dots Across Data and AI ⇢ Security • Compliance • Privacy • AI Data Management
Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management.We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: BigID Named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) DUNS 100 Best Tech Companies to Work for Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards 2024 Inc. 5000 list for the 4th consecutive year! Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. Who we seek: We’re looking for a Sr Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. What you’ll do: Manage the customer relationship, risk, and revenue Build trust and create meaningful relationships among champions and key executives within each account Be the voice of the customer within BigID to advocate on behalf of customer issues and needs Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell Identify risk and execute a cross-functional risk mitigation plan Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors Share our Values of Care-Do-Try-Shine! What you’ll bring: 5+ years in Customer Success managing a portfolio of large enterprise accounts Background in big data, privacy, data governance, or information security as either customer or vendor Ability to understand customer needs and provide appropriate best practices Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell Deep understanding of value drivers in recurring revenue business models Familiarity with on-premise and/or cloud data landscape Outstanding interpersonal communication, customer relationship, and executive presentation skills Excellent organization skills and ability to multitask in a fast-paced startup environment Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment Our Values: We look for people who embody our values - Care, Do,Try & Shine. Care
- We
care
about our customers and each other Do
- We
do
what it takes to make a positive impact Try
- We
try
our best and we don’t give up Shine
- We
shine
and make it our mission to always stand out The annual base salary range is $125,000 - $145,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. Work from home with a global remote-first community Flexible PTO and Quarterly Volunteer Days 100% employer-covered medical, dental, and vision options available to you Additional insurance benefits like pet insurance and legal assistance Fidelity Employer Sponsored 401K We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here. Job Candidate Privacy Notice Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant. Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionOther IndustriesComputer and Network Security Referrals increase your chances of interviewing at BigID by 2x Get notified about new Customer Success Manager jobs in
Dallas, TX . Dallas, TX $105,000.00-$125,000.00 3 weeks ago Customer Service Representative (Remote in Texas)Customer Success Advisor (Retail industry) Dallas, TX $90,000.00-$130,000.00 2 weeks ago AD, Thought Leader Liaison Renal - South - Remote Dallas, TX $145,600.00-$270,400.00 2 weeks ago Remote Insurance Customer Service Representative (Unlicensed)Overnight Spanish Bilingual Response Specialist - $19.00/hour + shift differential + monthly performance-based bonusResponse Specialist - $18.00/hour + monthly performance-based bonusCustomer Success Lead, Strategic Accounts Dallas-Fort Worth Metroplex $70,000.00-$80,000.00 16 hours ago Customer Care Representative (Part-Time)Customer Success Representative – Business Clients Dallas-Fort Worth Metroplex $15.00-$17.00 11 hours ago Senior Director of Implementation & Services Dallas, TX $150,000.00-$190,000.00 2 weeks ago Remote Mortgage Customer Service RepresentativeVirtual Customer Care Sales Representative – Remote Dallas, TX $25,000.00-$65,000.00 3 weeks ago Work at Home Customer Service Agent (Full-Time & Part-Time) (TX)Customer Service Representative - WORK FROM HOMEBilingual Call Center Representative (English/Spanish)Customer Success Manager (Spanish Speaking)Senior Manager, Customer Lifecycle Marketing Dallas, TX $120,000.00-$135,000.00 1 day ago Work at Home Contact Center Agent (Full-Time & Part-Time) (TX) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr