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SAP Business Process Analyst

Qualifications Required: Bachelor's Degree in Information Systems, Business or related field Excellent analytical and problem-solving skills Customer service oriented Minimum 4 years' technical experience with daily support of SAP operations activities in a manufacturing environment Experience with supporting SAP operational users to troubleshoot or train on system processes Experience with SAP S/4 HANA or ECC Preferred: Experience with multiple SAP modules such as FI, MM, PP, QM, PM, SD, LE, DMS, Security, or GRC Experience with Business Client and Fiori interfaces Experience in pharmaceutical or high regulated industry Skills & Competencies: Excellent analytical abilities and strong communication skills Ability to maintain a high degree of accuracy, attention to detail, and documentation Gather and understand business support requirements Collaborate with SAP Team, subject matter experts, and developers to establish and support technical vision and ensure expectations are met or succeeded Develop user acceptance test scenarios, test scripts, protocols to validate technical solutions Resolve system issues resulting from user error, incomplete setup, or system bugs Ability to handle a fast-paced and multi-tasking environment Ability to coordinate and draw conclusions from analysis that will support the decision making within the company Task driven and self-directed and able to work independently with good time management skills Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) Working knowledge in SAP support and usage, preferably S/4 HANA Ability to learn and utilize future software/applications as they are deployed Ability to adapt to change and handle unexpected situations Ability to stay focused on tasks, organize, compare, interpret basic data, and assess problems Work to acquire and develop new skills Must work well in Team environment Ability to maintain a positive attitude and show empathy for others Physical Requirements: Able to remain in a stationary position for extended periods of time Able to perform general office administrative activities Able to move up to 25 pounds, occasionally Occasional travel by conventional means including aircraft or motor vehicle Responsibilities Develop a strong working rapport with key end users and diligently work with them to meet business requirements Ensure ongoing daily support of business operations for existing business processes Support implementation projects of new or improved SAP business system functionality Prepare user acceptance test scenarios, test scripts, regression tests, protocols to validate technical solutions Develop and deploy training content to end users for SAP modules Actively support daily SAP issues for all end users through the help desk system by executing the resolution or escalating the incidents to the appropriate level Encourage disciplined use of SAP and processes to ensure business is obtaining efficiencies from SAP Responsive to internal customer questions and concerns in a timely and professional manner Strong ability to troubleshoot issues sometimes with little information Ability and willingness to take initiative and work with business users to get the job done Nearest Major Market: Cincinnati