Banner Health
Security Dispatch Operator
Banner Health - Mesa, Arizona, United States, 85201
Work at Banner Health
Overview
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Overview
Security Dispatch Operator
As a Security Dispatch Operator in our Command Center located in Mesa (Country Club and Brown Road), you would be responsible for coordinating all emergency and non-emergency responses for all assigned sites where security personnel and/or security systems are located. The Security Operator also monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed. Anticipated shift: Wednesday (start time) 11:45 am - 5:45 pm (end time), Thursday-Saturday (start time) 5:45 am - 5:45 pm (end time) Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. POSITION SUMMARY This position coordinates all emergency and non-emergency calls for responses for all assigned sites where security personnel and/or security systems are located to include all Banner facilities. Monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed. CORE FUNCTIONS Acts as first point of contact to receive, screen, and prioritize all emergency and non-emergency telephone calls for service from the public and staff requiring security, law enforcement, emergency medical service, or fire department response. Monitors access software for system wide valid access and invalid access alarms. Performs facility lockdown either electronically or manually as is necessary. Monitors all emergency phones around the exterior of each facility for all emergent traffic needs. Monitors, assists and reviews all closed-circuit television (CCTV). Operates a multi-channel radio console. Exhibits ability to assess and prioritize emergency situations as they arise and coordinate requested resources to handle any situation. MINIMUM QUALIFICATIONS High school diploma or equivalent. Requires a combination of two years of communications center, high volume contact center (multi-line) or security experience. Proven ability to provide excellent customer service with demonstrated ability to develop and maintain cooperative and professional relationships with all levels of employees and leadership. Must be able to quickly determine severity of a situation and dispatch needed services. Must be able to prioritize several requests at a time, possess self-motivation, independent judgment and organizational skills. Demonstrated ability to work in high volume, stress related situations with professionalism and composure. Requires effective verbal and written communication skills, leadership and human relations skills, and excellent customer service skills. Basic mathematical skills are required. Working knowledge of computers and basic office software packages as well as keyboarding skills are required. PREFERRED QUALIFICATIONS Previous experience with radio communication equipment is preferred. Two years previous dispatching experience preferred Additional related education and/or experience preferred.
As a Security Dispatch Operator in our Command Center located in Mesa (Country Club and Brown Road), you would be responsible for coordinating all emergency and non-emergency responses for all assigned sites where security personnel and/or security systems are located. The Security Operator also monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed. Anticipated shift: Wednesday (start time) 11:45 am - 5:45 pm (end time), Thursday-Saturday (start time) 5:45 am - 5:45 pm (end time) Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. POSITION SUMMARY This position coordinates all emergency and non-emergency calls for responses for all assigned sites where security personnel and/or security systems are located to include all Banner facilities. Monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed. CORE FUNCTIONS Acts as first point of contact to receive, screen, and prioritize all emergency and non-emergency telephone calls for service from the public and staff requiring security, law enforcement, emergency medical service, or fire department response. Monitors access software for system wide valid access and invalid access alarms. Performs facility lockdown either electronically or manually as is necessary. Monitors all emergency phones around the exterior of each facility for all emergent traffic needs. Monitors, assists and reviews all closed-circuit television (CCTV). Operates a multi-channel radio console. Exhibits ability to assess and prioritize emergency situations as they arise and coordinate requested resources to handle any situation. MINIMUM QUALIFICATIONS High school diploma or equivalent. Requires a combination of two years of communications center, high volume contact center (multi-line) or security experience. Proven ability to provide excellent customer service with demonstrated ability to develop and maintain cooperative and professional relationships with all levels of employees and leadership. Must be able to quickly determine severity of a situation and dispatch needed services. Must be able to prioritize several requests at a time, possess self-motivation, independent judgment and organizational skills. Demonstrated ability to work in high volume, stress related situations with professionalism and composure. Requires effective verbal and written communication skills, leadership and human relations skills, and excellent customer service skills. Basic mathematical skills are required. Working knowledge of computers and basic office software packages as well as keyboarding skills are required. PREFERRED QUALIFICATIONS Previous experience with radio communication equipment is preferred. Two years previous dispatching experience preferred Additional related education and/or experience preferred.