Phantom Staffing
Service Desk Engineer
Phantom Staffing - Burlington, Vermont, us, 05405
Work at Phantom Staffing
Overview
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Overview
About the job Service Desk Engineer
Major Goals and Responsibilities: • Provide remote technical support to clients over the phone using remote control tools • Conduct onsite technical support at client location as needed • Diagnose and resolve workstation, server and network infrastructure issues • User account management Add/edit/disable accounts, setup new application users, etc. • Troubleshoot backup, malware, virus and other technical challenges • Help provision new laptops, desktops and mobile devices • Work with application vendors in troubleshooting application errors • Answer end user questions and remediate issues • Possess the passion for providing great service and the desire to create Raving Fans • Build solid, long-term relationships with team members and our clients • Continue skills development; maintain proficiency in current technologies
Products and Services: • Windows 10 & 11 and associated hardware platforms • Windows Server 2012, 2016 & 2019 and associated hardware platforms • VMware or Microsoft Hyper-V virtualization technologies • Anti-virus, Anti-spam and Anti-spyware • Backup and Recovery technologies • Citrix and Microsoft Remote Desktop Services • Firewalls, Routers and Managed Switches • LAN / WAN / Wireless networking hardware and software technologies • Systems Management Software (HP Insight Manager, Dell OpenManage)
Prerequisites: • Real world experience in a network administration or help desk position • Strong communication and interpersonal skills • Strong analytical and organizational skills • Desire to do what it takes to solve technical challenges • Industry certifications from CompTIA, Microsoft, Cisco or VMware • Minimum of a two-year college degree or equivalent experience • Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies
Major Goals and Responsibilities: • Provide remote technical support to clients over the phone using remote control tools • Conduct onsite technical support at client location as needed • Diagnose and resolve workstation, server and network infrastructure issues • User account management Add/edit/disable accounts, setup new application users, etc. • Troubleshoot backup, malware, virus and other technical challenges • Help provision new laptops, desktops and mobile devices • Work with application vendors in troubleshooting application errors • Answer end user questions and remediate issues • Possess the passion for providing great service and the desire to create Raving Fans • Build solid, long-term relationships with team members and our clients • Continue skills development; maintain proficiency in current technologies
Products and Services: • Windows 10 & 11 and associated hardware platforms • Windows Server 2012, 2016 & 2019 and associated hardware platforms • VMware or Microsoft Hyper-V virtualization technologies • Anti-virus, Anti-spam and Anti-spyware • Backup and Recovery technologies • Citrix and Microsoft Remote Desktop Services • Firewalls, Routers and Managed Switches • LAN / WAN / Wireless networking hardware and software technologies • Systems Management Software (HP Insight Manager, Dell OpenManage)
Prerequisites: • Real world experience in a network administration or help desk position • Strong communication and interpersonal skills • Strong analytical and organizational skills • Desire to do what it takes to solve technical challenges • Industry certifications from CompTIA, Microsoft, Cisco or VMware • Minimum of a two-year college degree or equivalent experience • Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies