Contemporary Staffing Solutions
Customer Experience Director
Contemporary Staffing Solutions - Farmers Branch, Texas, United States
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Patient Experience Director
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Patient Experience Director
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Contemporary Staffing Solutions Job Overview:
We are seeking an experienced and strategic Customer Experience Director to lead high-volume contact center operations in a dynamic healthcare environment. This fully remote, direct-hire role requires residency in the Eastern time zone and offers an exciting opportunity to make a significant impact on patient experience and operational performance. You will oversee a large, geographically dispersed team and drive initiatives to improve service quality, efficiency, and technology adoption across multiple channels. Job Title:
Customer Experience Director
Job Overview:
We are seeking an experienced and strategic Customer Experience Director to lead high-volume contact center operations in a dynamic healthcare environment. This fully remote, direct-hire role requires residency in the Eastern time zone and offers an exciting opportunity to make a significant impact on patient experience and operational performance. You will oversee a large, geographically dispersed team and drive initiatives to improve service quality, efficiency, and technology adoption across multiple channels.
Compensation:
Salary range: $140,000 – $160,000/year Bonus opportunities available
Work Schedule:
Monday to Friday, 8:00 AM – 6:00 PM EST
Key Responsibilities of the Customer Experience Director:
Provide strategic leadership for national contact center operations focused on patient experience across phone, chat, SMS, and self-service platforms. Align contact center goals with broader revenue cycle metrics, including first call resolution, NPS, call quality, and efficiency. Oversee a large team, including 3–5 direct reports and approximately 150 indirect reports, including both U.S.-based and international staff. Collaborate cross-functionally with departments such as billing, enrollment, IT, and client services to ensure patient-centric service delivery. Lead initiatives to implement and optimize technology solutions (CRM, IVR, AI chat, call routing). Build and develop leadership teams, creating a culture focused on accountability, coaching, and diversity. Drive improvements through data analysis, quality audits, and feedback loops. Manage workforce planning, budgeting, and technology investments. Support client relations and represent the organization in executive-level meetings and escalations. Lead vendor operations and occasional international travel as needed. Identify strategies to reduce call volume through self-service tools and FAQs while maintaining accessibility for all patient populations.
Qualifications and Skills for the Customer Experience Director:
Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, or related field strongly preferred. 10+ years of experience in healthcare call center operations or revenue cycle leadership. 5+ years managing large, multi-site or virtual contact center teams. Strong understanding of healthcare revenue cycle and patient access functions. Proven success in implementing technology solutions and improving patient satisfaction metrics. Exceptional communication and executive presence, with ability to influence stakeholders. Skilled in data analysis, performance improvement, and change management. Experience with CRM platforms and call center technology. Demonstrated commitment to inclusivity, equity, and patient-centered service.
Why Join Us?
This is a high-impact role where you can lead meaningful change in a mission-driven healthcare environment. You'll collaborate with top professionals across functions and geographies, champion innovation in patient experience, and build high-performing teams that make a difference in patients' lives every day.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Contemporary Staffing Solutions by 2x Sign in to set job alerts for “Director” roles.
Dallas-Fort Worth Metroplex $93,000.00-$120,000.00 10 hours ago Senior Director of Implementation & Services
Dallas, TX $150,000.00-$190,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Patient Experience Director
role at
Contemporary Staffing Solutions Join to apply for the
Patient Experience Director
role at
Contemporary Staffing Solutions Job Overview:
We are seeking an experienced and strategic Customer Experience Director to lead high-volume contact center operations in a dynamic healthcare environment. This fully remote, direct-hire role requires residency in the Eastern time zone and offers an exciting opportunity to make a significant impact on patient experience and operational performance. You will oversee a large, geographically dispersed team and drive initiatives to improve service quality, efficiency, and technology adoption across multiple channels. Job Title:
Customer Experience Director
Job Overview:
We are seeking an experienced and strategic Customer Experience Director to lead high-volume contact center operations in a dynamic healthcare environment. This fully remote, direct-hire role requires residency in the Eastern time zone and offers an exciting opportunity to make a significant impact on patient experience and operational performance. You will oversee a large, geographically dispersed team and drive initiatives to improve service quality, efficiency, and technology adoption across multiple channels.
Compensation:
Salary range: $140,000 – $160,000/year Bonus opportunities available
Work Schedule:
Monday to Friday, 8:00 AM – 6:00 PM EST
Key Responsibilities of the Customer Experience Director:
Provide strategic leadership for national contact center operations focused on patient experience across phone, chat, SMS, and self-service platforms. Align contact center goals with broader revenue cycle metrics, including first call resolution, NPS, call quality, and efficiency. Oversee a large team, including 3–5 direct reports and approximately 150 indirect reports, including both U.S.-based and international staff. Collaborate cross-functionally with departments such as billing, enrollment, IT, and client services to ensure patient-centric service delivery. Lead initiatives to implement and optimize technology solutions (CRM, IVR, AI chat, call routing). Build and develop leadership teams, creating a culture focused on accountability, coaching, and diversity. Drive improvements through data analysis, quality audits, and feedback loops. Manage workforce planning, budgeting, and technology investments. Support client relations and represent the organization in executive-level meetings and escalations. Lead vendor operations and occasional international travel as needed. Identify strategies to reduce call volume through self-service tools and FAQs while maintaining accessibility for all patient populations.
Qualifications and Skills for the Customer Experience Director:
Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, or related field strongly preferred. 10+ years of experience in healthcare call center operations or revenue cycle leadership. 5+ years managing large, multi-site or virtual contact center teams. Strong understanding of healthcare revenue cycle and patient access functions. Proven success in implementing technology solutions and improving patient satisfaction metrics. Exceptional communication and executive presence, with ability to influence stakeholders. Skilled in data analysis, performance improvement, and change management. Experience with CRM platforms and call center technology. Demonstrated commitment to inclusivity, equity, and patient-centered service.
Why Join Us?
This is a high-impact role where you can lead meaningful change in a mission-driven healthcare environment. You'll collaborate with top professionals across functions and geographies, champion innovation in patient experience, and build high-performing teams that make a difference in patients' lives every day.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.
Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Contemporary Staffing Solutions by 2x Sign in to set job alerts for “Director” roles.
Dallas-Fort Worth Metroplex $93,000.00-$120,000.00 10 hours ago Senior Director of Implementation & Services
Dallas, TX $150,000.00-$190,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr