NVIDIA
Senior HPC Support Engineer - InfiniBand and NVLink
NVIDIA - Santa Clara, California, us, 95053
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Overview
Senior HPC Support Engineer - InfiniBand and NVLink
Join to apply for the
Senior HPC Support Engineer - InfiniBand and NVLink
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NVIDIA Senior HPC Support Engineer - InfiniBand and NVLink
1 week ago Be among the first 25 applicants Join to apply for the
Senior HPC Support Engineer - InfiniBand and NVLink
role at
NVIDIA Direct message the job poster from NVIDIA NVIDIA | Senior Technical Recruiter | GPU Core SW | Product Security | Cloud Security | Tegra Sys. SW | Industry/Professional hiring only. #bleedgreen
We are seeking a motivated Senior HPC Support Engineer focusing on InfiniBand and NVLink technology, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues
What You Will Be Doing
Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions Responding to customer product support inquiries via telephone, email, or conference calls Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc. Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements Site visits and conference calls with customers
What We Need To See
5+ years in providing in-depth Customer Support and debugging for hardware and software products. Exceptional interpersonal skills with the ability to maintain and own the overall resolution for any critical issue raised by our customers, under all circumstances. Linux OS including System Administration and Networking on a LFCS/RHCSA level Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools Bash/Python scripting abilities Strong organizational skills and able to prioritize/multi-task easily with limited supervision Integrating AI tools (Cursor, Gemini, ChatGPT, Copilot, Glean, etc.) into your daily workflow. Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering
Ways To Stand Out From The Crowd
NVIDIA Certifications related to AI Infrastructure, Operations and Networking InfiniBand, RDMA, NVLink and NVIDIA GPU Technology Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL) Additional Operating Systems such as Microsoft Windows, VMware, Unix Configuration and operational expertise with traditional network switch/router and Open platforms
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 201,250 USD for Level 4.
You will also be eligible for equity and benefits .
Applications for this job will be accepted at least until July 29, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
JR1998807
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Computer Hardware Manufacturing, Software Development, and Computers and Electronics Manufacturing Referrals increase your chances of interviewing at NVIDIA by 2x Get notified about new Senior Support Engineer jobs in
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Join to apply for the
Senior HPC Support Engineer - InfiniBand and NVLink
role at
NVIDIA Senior HPC Support Engineer - InfiniBand and NVLink
1 week ago Be among the first 25 applicants Join to apply for the
Senior HPC Support Engineer - InfiniBand and NVLink
role at
NVIDIA Direct message the job poster from NVIDIA NVIDIA | Senior Technical Recruiter | GPU Core SW | Product Security | Cloud Security | Tegra Sys. SW | Industry/Professional hiring only. #bleedgreen
We are seeking a motivated Senior HPC Support Engineer focusing on InfiniBand and NVLink technology, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues
What You Will Be Doing
Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions Responding to customer product support inquiries via telephone, email, or conference calls Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc. Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements Site visits and conference calls with customers
What We Need To See
5+ years in providing in-depth Customer Support and debugging for hardware and software products. Exceptional interpersonal skills with the ability to maintain and own the overall resolution for any critical issue raised by our customers, under all circumstances. Linux OS including System Administration and Networking on a LFCS/RHCSA level Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools Bash/Python scripting abilities Strong organizational skills and able to prioritize/multi-task easily with limited supervision Integrating AI tools (Cursor, Gemini, ChatGPT, Copilot, Glean, etc.) into your daily workflow. Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering
Ways To Stand Out From The Crowd
NVIDIA Certifications related to AI Infrastructure, Operations and Networking InfiniBand, RDMA, NVLink and NVIDIA GPU Technology Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL) Additional Operating Systems such as Microsoft Windows, VMware, Unix Configuration and operational expertise with traditional network switch/router and Open platforms
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 201,250 USD for Level 4.
You will also be eligible for equity and benefits .
Applications for this job will be accepted at least until July 29, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
JR1998807
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Computer Hardware Manufacturing, Software Development, and Computers and Electronics Manufacturing Referrals increase your chances of interviewing at NVIDIA by 2x Get notified about new Senior Support Engineer jobs in
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San Jose, CA $146,000.00-$172,000.00 1 week ago Cloud Systems Administrator, Atlassian (Temporary Contract Staff Augmentation Role)
Milpitas, CA $105,300.00-$179,000.00 1 week ago San Mateo, CA $90,000.00-$120,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr