Apex Systems
Senior SNOW Tech BA/DA
Apex Systems - Minneapolis, Minnesota, United States, 55401
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Overview
ServiceNow Ba/Da
We are seeking a highly skilled and motivated Technical Business/Data Analyst to join our Reporting & Analytics team supporting ServiceNow. This role is ideal for someone with strong experience in CMDB, data analysis, and ServiceNow reporting, who is also looking to grow into a Product Owner role. You will work closely with business stakeholders to understand data needs, translate requirements into actionable insights, and help shape the future of our analytics capabilities. Location: Minneapolis, MN HYBRID - 3 days onsite, 2 Remote Duration: 12+ months Top Requirements: 7+ years of experience as a Business Analyst, Data Analyst, or blended background Large Industry Experience, Banking/Financial Services Preferred ServiceNow - CMDB experience Data Experience within CMDB - understanding how data is constructed, how to pull data and create dashboards, how is the data even pulled (are there challenges?) Key Responsibilities: Requirements Gathering: Collaborate with business partners to elicit, analyze, and document reporting and analytics requirements. Data Analysis & Reporting: Deep understanding of CMDB data structures within ServiceNow. Build and optimize dashboards and reports that drive business decisions. Interpret and slice data to meet specific business needs. Stakeholder Engagement: Act as a liaison between technical teams and business units. Ask insightful questions to understand how data is used in decision-making. Communicate findings and recommendations clearly and effectively. ServiceNow Expertise: Hands-on experience navigating ServiceNow (Incident, Change, CMDB modules). Understand data relationships and reporting capabilities within the platform. Strategic Thinking: Support long-term vision for reporting and analytics. Contribute to roadmap planning and prioritization. Product Ownership Path: Opportunity to transition into a Product Owner role. Participate in UAT, define acceptance criteria, and validate deliverables. Help manage stakeholder expectations and align analytics with business goals. Qualifications: Proven experience as a Data Analyst or Technical Business Analyst in a ServiceNow environment. Strong knowledge of CMDB and its role in enterprise IT operations. Excellent analytical, problem-solving, and communication skills. Ability to work independently and manage multiple priorities. Experience with stakeholder management and strategic planning. Familiarity with UAT processes and agile methodologies is a plus. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
We are seeking a highly skilled and motivated Technical Business/Data Analyst to join our Reporting & Analytics team supporting ServiceNow. This role is ideal for someone with strong experience in CMDB, data analysis, and ServiceNow reporting, who is also looking to grow into a Product Owner role. You will work closely with business stakeholders to understand data needs, translate requirements into actionable insights, and help shape the future of our analytics capabilities. Location: Minneapolis, MN HYBRID - 3 days onsite, 2 Remote Duration: 12+ months Top Requirements: 7+ years of experience as a Business Analyst, Data Analyst, or blended background Large Industry Experience, Banking/Financial Services Preferred ServiceNow - CMDB experience Data Experience within CMDB - understanding how data is constructed, how to pull data and create dashboards, how is the data even pulled (are there challenges?) Key Responsibilities: Requirements Gathering: Collaborate with business partners to elicit, analyze, and document reporting and analytics requirements. Data Analysis & Reporting: Deep understanding of CMDB data structures within ServiceNow. Build and optimize dashboards and reports that drive business decisions. Interpret and slice data to meet specific business needs. Stakeholder Engagement: Act as a liaison between technical teams and business units. Ask insightful questions to understand how data is used in decision-making. Communicate findings and recommendations clearly and effectively. ServiceNow Expertise: Hands-on experience navigating ServiceNow (Incident, Change, CMDB modules). Understand data relationships and reporting capabilities within the platform. Strategic Thinking: Support long-term vision for reporting and analytics. Contribute to roadmap planning and prioritization. Product Ownership Path: Opportunity to transition into a Product Owner role. Participate in UAT, define acceptance criteria, and validate deliverables. Help manage stakeholder expectations and align analytics with business goals. Qualifications: Proven experience as a Data Analyst or Technical Business Analyst in a ServiceNow environment. Strong knowledge of CMDB and its role in enterprise IT operations. Excellent analytical, problem-solving, and communication skills. Ability to work independently and manage multiple priorities. Experience with stakeholder management and strategic planning. Familiarity with UAT processes and agile methodologies is a plus. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.