HCA Healthcare
Technical Analyst II
HCA Healthcare - Las Vegas, Nevada, United States, 89101
Work at HCA Healthcare
Overview
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Overview
Technical Analyst II
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. We are seeking a Technical Analyst II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications: The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed. Duties Include But Are Not Limited To: Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products. Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users. Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed. Logs and tracks problems; reviews problem tracking databases. Mentors, trains and supports entry-level technical analysts. Performs facility-based moves, adds, and changes (MACs), as needed. Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures. Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted. Aids and trains users on division and facility technology. Performs preventative maintenance. Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Effectively works with customers, Service Desk and Technical Services personnel. Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance. Adheres to and supports HCA IT&S standards, policies and procedures. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Adheres to Code of Conduct and Mission & Value Statement. Knowledge, Skills & Abilities: Manages and prioritizes workload. Demonstrates ability to multi-task; possesses strong analytical skills. Demonstrates a customer orientation; strength in analytical, math, and reasoning skills. Effectively communicates verbally and in writing. Possesses proficiency in MS Office applications. Must be able to drive to assigned sites to complete work. Education & Experience: Bachelor's degree in information systems or healthcare related field is preferred. Must have three years IT experience. If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. We are seeking a Technical Analyst II for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications: The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed. Duties Include But Are Not Limited To: Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products. Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users. Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed. Logs and tracks problems; reviews problem tracking databases. Mentors, trains and supports entry-level technical analysts. Performs facility-based moves, adds, and changes (MACs), as needed. Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures. Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted. Aids and trains users on division and facility technology. Performs preventative maintenance. Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Effectively works with customers, Service Desk and Technical Services personnel. Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance. Adheres to and supports HCA IT&S standards, policies and procedures. Maintains and protects confidentiality with regard to all aspects of patient care and employee information. Adheres to Code of Conduct and Mission & Value Statement. Knowledge, Skills & Abilities: Manages and prioritizes workload. Demonstrates ability to multi-task; possesses strong analytical skills. Demonstrates a customer orientation; strength in analytical, math, and reasoning skills. Effectively communicates verbally and in writing. Possesses proficiency in MS Office applications. Must be able to drive to assigned sites to complete work. Education & Experience: Bachelor's degree in information systems or healthcare related field is preferred. Must have three years IT experience. If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.