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Join to apply for the Analyst, Support Systems (ServiceNow) - Information Technology (IT) role at Jones Day Join to apply for the Analyst, Support Systems (ServiceNow) - Information Technology (IT) role at Jones Day Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service. Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment. Are you interested in the opportunity to work for a global leading law firm that will give you the experience and exposure you need to build your knowledge and skills as well as advance your career? If you are, then Jones Day may be the firm for you. Summary of Essential Duties and Responsibilities: The IT Support Systems Analyst will work as a member of a team that supports the ServiceNow platform, collaborating with Firm technology teams and other departments to maintain and configure workflow and service management solutions to improve the performance of technology and other services provided to the Firm. The IT Support Systems Analyst is responsible for the ongoing support of the ServiceNow platform and the functions it performs for the Firm under the direction of the IT Support Systems Manager and in collaboration with senior team members and peers. The Analyst will participate in the software development cycle, complete other project work as assigned, and fulfill work tickets assigned to the team while proactively identifying trends and opportunities for improvement. Required Qualifications Bachelor's degree in management, information systems, or other related concentrations. Minimum of five (5) years of work experience relating to the support of information technology systems and related processes while maintaining a current understanding of service management, development, and process optimization best practices as they continue to evolve across industries. Minimum of two (2) years of work experience supporting ServiceNow ITSM or other similar ServiceNow applications. Jones Day is an Equal Opportunity Employer Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Law Practice, Legal Services, and IT System Training and Support Referrals increase your chances of interviewing at Jones Day by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for System Analyst roles. Systems Application Analyst I - Willow Ambulatory Greater Cleveland $33.66-$50.49 1 week ago Systems Application Analyst I - Epic Cadence-CRM Greater Cleveland $33.66-$50.49 1 week ago Cleveland, OH $140,000.00-$180,000.00 1 week ago Cleveland, OH $120,000.00-$240,000.00 1 month ago Sr. Data Analyst - BSA/AML/Fraud Testing and Analytics - Risk Evaluation & Assurance Program Brooklyn, OH $80,000.00-$110,000.00 3 days ago Applications Engineer (Practice and Business Systems) - Information Technology (IT) Cleveland, OH $130,000.00-$140,000.00 3 days ago Applications Engineer (Web Technology) - Information Technology (IT) Business Systems Lead (Financial Platforms) Cleveland, OH $120,000.00-$150,000.00 1 week ago REMOTE VMware/Hyper-V Migration Engineer (W2 Only) Brooklyn, OH $115,000.00-$165,000.00 1 day ago Software Engineering Specialist - Human Data Greater Cleveland $55.00-$65.00 3 weeks ago Cleveland, OH $150,000.00-$170,000.00 3 days ago Staff Software Engineer, Backend (CI/CD) Cleveland, OH $149,850.00-$235,000.00 2 weeks ago Staff Software Engineer (Batch Infrastructure) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr