CCI Systems, Inc.
Strategic Architecture Manager
CCI Systems, Inc. - Westfield, Indiana, United States, 46074
Work at CCI Systems, Inc.
Overview
- View job
Overview
Job Description
Job Description
Why Guide Star?
Guide Star is an IT managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for small and medium size business, internet service providers, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc., which is an Employee-Owned solution provider specializing in
telecommunications,
comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and
REWARD
results all while having fun! Our mission is to make life better by connecting people through innovative communication systems. We are seeking
a
Strategic Architecture Manager
(Sales Engineering) who plays a pivotal role as the technical and solutions expert, ensuring that partners, sellers, prospects, and customers clearly understand the value, feasibility, and implementation of our offerings. This position is essential for securing complex deals, enabling partner success, driving growth in the upmarket segment, scaling operations, ensuring customer satisfaction, and maintaining technical credibility in competitive environments. This initial hire is envisioned as a versatile “player-coach” a utility contributor who supports both the Guide Star Direct and Channel teams, while also providing strategic technical guidance to the Consulting Practice. A key focus will be delivering high-impact solution support to Regional Account Managers, acting as a force multiplier across teams. As the business scales, this role is expected to evolve into a formal leadership position, with responsibility for building and mentoring a high-performing technical team, shaping solution strategy, and driving innovation across the organization. Responsibilities Drive customer success by mapping their business needs to solutions and positive technical outcomes. Conducts discovery sessions during pre-sales and sales enablement phases to identify client needs and guide the development of appropriate product and solution scopes. Leads technical qualification calls to evaluate solution feasibility and ensure alignment of expectations between stakeholders. Drive cross-functional collaboration between sales, operations, support, engineering, design, partners, marketing, etc. Supports partner and sales team enablement through the creation of documentation, educational resources, and toolkits to drive effective solution delivery and engagement. Create reference architectures, illustrative examples, and actionable playbooks that sellers and partners can readily implement. Participate in strategic account planning with sellers, regional Account managers, and channel managers. Acts as an advisor on innovation, product capabilities, and market trends, providing grounded insights to guide strategic decisions. Help develop comparative benchmarking of technical maturity across industries or verticals. Play a core role in large or strategic pricing and proposal development needs. Help create ROI models and value calculators that better justify managed services and consulting engagements. Shape the technical roadmap for large accounts, including acquisition strategy and integration design. Represent and amplify the brand at industry events, webinars, and technical panels to enhance credibility. Assess regulatory frameworks (NIST, HIPAA, PCI) and ensure solutions align with legal requirements. Flag potential SLA or customer risk factors to inform solution design and help set realistic service expectations. Serves as the Single Source of Truth (SST) for designated non-core solutions offered through advisory engagements under Technology Services Distributor (TSD) contractual agreements with key solution vendors. Aid product team in the ongoing evaluation and calibration of pricing strategies. Perform other related duties as assigned by management. Skills 5+ years of experience in Channel Sales within Network Communication and IT Managed Services industry. Demonstrated technical knowledge of Network Communication Services, IT Support, Cybersecurity, System and Network Administration. Strong understanding of IT managed services, solutions, and technology. Demonstrated ability to lead, manage, and build high-performing teams. Experience with Microsoft Office suite and industry leading CRM tools. Excellent communication, negotiation, and interpersonal skills. Develop and engage in building productive relationships with senior-level executives, colleagues, vendors, and customers in a highly consensus-driven culture. Proficient in leadership with a robust aptitude for analysis and problem-solving, coupled with the ability to influence others effectively. Ability to think strategically and manage multiple customers and projects simultaneously. Proven ability to be self-motivated, manage time, and effectively prioritize and execute tasks in a high-pressure environment. Demonstrates a solid understanding of business finance to support strategic decision-making and solution alignment. The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors. Shift
is flexible, Monday-Friday between the hours of 7:00 am to 5:00 pm CST but must be able to work outside normal business hours when required. Additional Information 25-40% travel nationwide is required. Must have a valid driver's license with an acceptable driving record.
#LI-DNI
Job Description
Why Guide Star?
Guide Star is an IT managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for small and medium size business, internet service providers, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc., which is an Employee-Owned solution provider specializing in
telecommunications,
comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and
REWARD
results all while having fun! Our mission is to make life better by connecting people through innovative communication systems. We are seeking
a
Strategic Architecture Manager
(Sales Engineering) who plays a pivotal role as the technical and solutions expert, ensuring that partners, sellers, prospects, and customers clearly understand the value, feasibility, and implementation of our offerings. This position is essential for securing complex deals, enabling partner success, driving growth in the upmarket segment, scaling operations, ensuring customer satisfaction, and maintaining technical credibility in competitive environments. This initial hire is envisioned as a versatile “player-coach” a utility contributor who supports both the Guide Star Direct and Channel teams, while also providing strategic technical guidance to the Consulting Practice. A key focus will be delivering high-impact solution support to Regional Account Managers, acting as a force multiplier across teams. As the business scales, this role is expected to evolve into a formal leadership position, with responsibility for building and mentoring a high-performing technical team, shaping solution strategy, and driving innovation across the organization. Responsibilities Drive customer success by mapping their business needs to solutions and positive technical outcomes. Conducts discovery sessions during pre-sales and sales enablement phases to identify client needs and guide the development of appropriate product and solution scopes. Leads technical qualification calls to evaluate solution feasibility and ensure alignment of expectations between stakeholders. Drive cross-functional collaboration between sales, operations, support, engineering, design, partners, marketing, etc. Supports partner and sales team enablement through the creation of documentation, educational resources, and toolkits to drive effective solution delivery and engagement. Create reference architectures, illustrative examples, and actionable playbooks that sellers and partners can readily implement. Participate in strategic account planning with sellers, regional Account managers, and channel managers. Acts as an advisor on innovation, product capabilities, and market trends, providing grounded insights to guide strategic decisions. Help develop comparative benchmarking of technical maturity across industries or verticals. Play a core role in large or strategic pricing and proposal development needs. Help create ROI models and value calculators that better justify managed services and consulting engagements. Shape the technical roadmap for large accounts, including acquisition strategy and integration design. Represent and amplify the brand at industry events, webinars, and technical panels to enhance credibility. Assess regulatory frameworks (NIST, HIPAA, PCI) and ensure solutions align with legal requirements. Flag potential SLA or customer risk factors to inform solution design and help set realistic service expectations. Serves as the Single Source of Truth (SST) for designated non-core solutions offered through advisory engagements under Technology Services Distributor (TSD) contractual agreements with key solution vendors. Aid product team in the ongoing evaluation and calibration of pricing strategies. Perform other related duties as assigned by management. Skills 5+ years of experience in Channel Sales within Network Communication and IT Managed Services industry. Demonstrated technical knowledge of Network Communication Services, IT Support, Cybersecurity, System and Network Administration. Strong understanding of IT managed services, solutions, and technology. Demonstrated ability to lead, manage, and build high-performing teams. Experience with Microsoft Office suite and industry leading CRM tools. Excellent communication, negotiation, and interpersonal skills. Develop and engage in building productive relationships with senior-level executives, colleagues, vendors, and customers in a highly consensus-driven culture. Proficient in leadership with a robust aptitude for analysis and problem-solving, coupled with the ability to influence others effectively. Ability to think strategically and manage multiple customers and projects simultaneously. Proven ability to be self-motivated, manage time, and effectively prioritize and execute tasks in a high-pressure environment. Demonstrates a solid understanding of business finance to support strategic decision-making and solution alignment. The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors. Shift
is flexible, Monday-Friday between the hours of 7:00 am to 5:00 pm CST but must be able to work outside normal business hours when required. Additional Information 25-40% travel nationwide is required. Must have a valid driver's license with an acceptable driving record.
#LI-DNI