Diverse Lynx
Technical Project Manager
Diverse Lynx - Austin, Texas, us, 78716
Work at Diverse Lynx
Overview
- View job
Overview
Title: Technical Project Manager
Location: Austin, TX
Type : Contract
Job Description: Technical Project Manager & Data Architect - Contact Center background Location: Cupertino or Austin (3 days hybrid model) or remote with overlap of hours with PST time zone Help with a large contact center platform migration. Ideally, a good communicator with experience in large enterprise projects, data warehousing, technical documentation, and project management and/or data architecture. Contact center tech experience, particularly Genesys, is a plus. An experienced technical project manager and data architect to manage the business data and reporting needs of a large contact center platform migration project. Work closely with other cross-functional teams to deliver data and reporting design, documentation, change coordination, and testing during the migration of its contact center platform which is shared with other business units. This individual will shepherd the data and reporting design of the project, coordinate changes to reporting semantics and other instruments, regularly socialize project status updates and business reporting impacts with stakeholders, document the new end-to-end data flows and objects, develop and execute data testing, and ensure data integrity and business continuity between both old and new platforms within the existing reporting infrastructure. Required qualifications:
Strong written and verbal communication skills Technical project management Change control and testing management Enterprise experience Business operational and historical reporting Preferred qualifications:
Contact center experience Genesys Engage and/or Cloud CX Genesys ICON and/or A3S DataHub, data stewardship, knowledge management Snowflake / AWS, SQL Tableau
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job Description: Technical Project Manager & Data Architect - Contact Center background Location: Cupertino or Austin (3 days hybrid model) or remote with overlap of hours with PST time zone Help with a large contact center platform migration. Ideally, a good communicator with experience in large enterprise projects, data warehousing, technical documentation, and project management and/or data architecture. Contact center tech experience, particularly Genesys, is a plus. An experienced technical project manager and data architect to manage the business data and reporting needs of a large contact center platform migration project. Work closely with other cross-functional teams to deliver data and reporting design, documentation, change coordination, and testing during the migration of its contact center platform which is shared with other business units. This individual will shepherd the data and reporting design of the project, coordinate changes to reporting semantics and other instruments, regularly socialize project status updates and business reporting impacts with stakeholders, document the new end-to-end data flows and objects, develop and execute data testing, and ensure data integrity and business continuity between both old and new platforms within the existing reporting infrastructure. Required qualifications:
Strong written and verbal communication skills Technical project management Change control and testing management Enterprise experience Business operational and historical reporting Preferred qualifications:
Contact center experience Genesys Engage and/or Cloud CX Genesys ICON and/or A3S DataHub, data stewardship, knowledge management Snowflake / AWS, SQL Tableau
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.