Indotronix International Corporation
Technical Support
Indotronix International Corporation - Salt Lake City
Work at Indotronix International Corporation
Overview
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Overview
Technical Support | Salt Lake City, Utah, United States
Position: Technical Support
Location: Salt Lake City, UT 84120
Duration: 3+ Months Contract
Pay Rate: $15.54/hr on W2
Hybrid Schedule:
Expected in-office days: 3 times a week
Expected remote days: 2 times a week
Daily working hours: The schedules can fall anywhere from 6am-7pm EST sun-sat.
Job Profile Summary:
- Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals.
- Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment.
- Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution.
- Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.