Get new jobs for this search by email

Job Requisition ID: 48907 BPIS:

10315 10059 Starting Date: Closing Date:

08/15/2025 Agency: Department of Healthcare and Family Services Class Title: MANAGEMENT OPERATIONS ANALYST I - 25541 Skill Option: None Bilingual Option: None Salary:

Anticipated starting $5928/monthly; Full salary range $5928-$8493/monthly Job Type:

Salaried Category: Full Time County:

Sangamon Number of Vacancies:

2 Bargaining Unit Code: RC062 Technical Employees, AFSCME Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position

MUST

apply electronically through the

illinois.jobs2web.com

website. State of Illinois employees should click the link near the top left to apply through the

SuccessFactors

employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview: The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our Technical Support Team in the role of Technical Support Analyst. This position will conduct research projects to analyze the efficiency of the Division’s child support system The position will also work with management and staff to assist in determining the need for proposed changes to the system. The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in performing the operations of the Technical Support team, implementing systems for improvement/enhancements. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer. Essential Functions

Serves as a Technical Support Analyst in conducting various research projects to analyze the efficiency of theStatewide Child Support System's ability to process various functions related to the agency's Child Support Services(CSS) program needs Confers with management to assist in determining the need for proposed changes Evaluates test production material to assist in determining the need for additional changes Confers with professional and clerical staff to explain new system enhancements Develops and maintains a working relationship with all Division of CSS bureaus to coordinate the implementationof the Statewide Child Support System Develops, organizes, and conducts on-site training for system users Develops and maintains a working relationship with all Division of Child Support bureaus Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove Minimum Qualifications

Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, supplemented by amaster's degree in business or public administration, with coursework in areas such as economic theory, accounting andfinance, organizational theory, and operations research Requires one (1) year progressively responsible professional experience in management operations analysis or thecompletion of an approved training program Preferred Qualifications

One (1) year of experience working with electronic data processing operations One (1) year of experience analyzing problems and develop systems of action for a child support system One (1) year of experience working with staff and management professionals in planning and developing assignments andconducting management evaluation studies One (1) year of experience utilizing the concepts and techniques of operations research in developing research projects One (1) year of experience conducting training preferably addressing system updates Conditions of Employment

Requires the ability to pass a national background check prior to employment due to accessing confidential federal taxinformation Requires the ability to utilize and maintain state issued equipment such as a laptop Requires ability to travel in the performance of duties, with overnight stays as appropriate

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours:

Monday - Friday 8:30 a.m. - 5:00 p.m. Work Location:

2200 Churchill Rd, Springfield, Illinois, 62702 Email:

HFS.DCSSApps@illinois.gov

Posting Group:

Leadership & Management This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the “Apply” button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com

homepage in the blue ribbon. Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com

homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the

career portal

for State employees and review the

Internal Candidate Application Job Aid Non-State employees: on

Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website. The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com

#J-18808-Ljbffr