Varonis
Technical Support Engineer L2
Varonis - Portland, Oregon, United States, 97204
Work at Varonis
Overview
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Overview
Technical Support Engineer L2
Get AI-powered advice on this job and more exclusive features. The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of organizations worldwide trust Varonis to defend their data wherever it lives across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management. Varonis protects data first, not last. Learn more at www.varonis.com. The Role: We are seeking a self-driven Technical Support Engineer whos ready to go beyond the usual break/fix routine. This isnt just about fixing issues; its about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. Youll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldnt even dream of. The Location: We are considering candidates who are able to work by onsite model, based out of Portland, Oregon. The Requirements: Experience with SaaS Platforms Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM) Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management. Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS). Experience in troubleshooting network-related issues in a SaaS environment Analytical Thinking Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues. Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards. Ability to think critically and solve complex problems, often under pressure. Strong troubleshooting skills, with a focus on identifying not just the symptoms but the root cause of issues. Game Changing Qualities: Effective Communicator:
Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable. Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers. Growth Oriented:
A strong desire to learn, adapt, and grow in a dynamic environment. Ability to think strategically and execute with excellence. Youre never satisfied with good enough. Youre constantly learning, growing, and pushing yourselfand your teamfurther. Resilience:
Ability to handle high-pressure situations, especially during critical incidents, and remain calm and focused. Customer-Centric Mindset:
You get that customer success is the ultimate goal. Youre committed to delivering exceptional experiences, no matter what it takes. Your customers are your passion. You dont just solve their problemsyou blow their expectations out of the water. Empathy & Patience:
Skill in managing customer concerns, especially during security incidents, with a focus on clear, calm, and effective communication. Natural Leader:
When you speak, people listenand they follow. You lead through influence and inspire your peers with your expertise and drive. People look to you for guidance, and youre always ready to mentor and inspire. You understand the impact that collaboration brings to a team. Time Management and Prioritization : Strong organizational skills and the ability to manage time effectively, especially when dealing with multiple high-priority issues simultaneously. Ability to prioritize tasks based on urgency, impact, and customer needs. Battle-Tested : Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
But your experience and mindset matter more than paper credentials. The Responsibilities: Be the Game-Changer:
Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. Youre not here to twiddle your thumbs; youre here to inspire, challenge, and elevate. Solve Complex Problems:
When others see a roadblock, you see a challenge worth conquering. Youll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. Youre the go-to when others throw in the towel. Obsess Over Customers:
Our customers arent just clientstheyre your mission. Ensure their experience isnt just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know weve got their back, every step of the way. Our customers dont just deserve supportthey deserve unforgettable experiences. Collaborate Boldly:
Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isnt just participationits disruption with purpose. Innovate Relentlessly:
Implement solutions that go beyond traditional technical support. Youre here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and dont hesitate to shake things up. We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Computer and Network Security and Software Development Referrals increase your chances of interviewing at Varonis by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for Technical Support Engineer roles.
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Portland, Oregon Metropolitan Area 11 minutes ago Portland, OR $86,000.00-$185,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features. The Company: Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation. Thousands of organizations worldwide trust Varonis to defend their data wherever it lives across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management. Varonis protects data first, not last. Learn more at www.varonis.com. The Role: We are seeking a self-driven Technical Support Engineer whos ready to go beyond the usual break/fix routine. This isnt just about fixing issues; its about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. Youll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldnt even dream of. The Location: We are considering candidates who are able to work by onsite model, based out of Portland, Oregon. The Requirements: Experience with SaaS Platforms Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM) Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management. Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS). Experience in troubleshooting network-related issues in a SaaS environment Analytical Thinking Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues. Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards. Ability to think critically and solve complex problems, often under pressure. Strong troubleshooting skills, with a focus on identifying not just the symptoms but the root cause of issues. Game Changing Qualities: Effective Communicator:
Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable. Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers. Growth Oriented:
A strong desire to learn, adapt, and grow in a dynamic environment. Ability to think strategically and execute with excellence. Youre never satisfied with good enough. Youre constantly learning, growing, and pushing yourselfand your teamfurther. Resilience:
Ability to handle high-pressure situations, especially during critical incidents, and remain calm and focused. Customer-Centric Mindset:
You get that customer success is the ultimate goal. Youre committed to delivering exceptional experiences, no matter what it takes. Your customers are your passion. You dont just solve their problemsyou blow their expectations out of the water. Empathy & Patience:
Skill in managing customer concerns, especially during security incidents, with a focus on clear, calm, and effective communication. Natural Leader:
When you speak, people listenand they follow. You lead through influence and inspire your peers with your expertise and drive. People look to you for guidance, and youre always ready to mentor and inspire. You understand the impact that collaboration brings to a team. Time Management and Prioritization : Strong organizational skills and the ability to manage time effectively, especially when dealing with multiple high-priority issues simultaneously. Ability to prioritize tasks based on urgency, impact, and customer needs. Battle-Tested : Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
But your experience and mindset matter more than paper credentials. The Responsibilities: Be the Game-Changer:
Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. Youre not here to twiddle your thumbs; youre here to inspire, challenge, and elevate. Solve Complex Problems:
When others see a roadblock, you see a challenge worth conquering. Youll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. Youre the go-to when others throw in the towel. Obsess Over Customers:
Our customers arent just clientstheyre your mission. Ensure their experience isnt just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know weve got their back, every step of the way. Our customers dont just deserve supportthey deserve unforgettable experiences. Collaborate Boldly:
Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isnt just participationits disruption with purpose. Innovate Relentlessly:
Implement solutions that go beyond traditional technical support. Youre here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and dont hesitate to shake things up. We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Computer and Network Security and Software Development Referrals increase your chances of interviewing at Varonis by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for Technical Support Engineer roles.
Portland, OR $80,000.00-$90,000.00 1 week ago Portland, OR $66,000.00-$82,000.00 1 week ago Technical/Call Center Support Specialist
Hillsboro, OR $133,000.00-$190,000.00 2 weeks ago Technical Solutions Engineer: Oregon - ManageEngine
Portland, Oregon Metropolitan Area 4 weeks ago Technical Support Engineer (Remote, West or Central)
Technical Support Engineer - Test & Measurement
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Customer Success Engineer - West (Bilingual)
Technical Product Support Engineer III (E3))
Technical Support Engineer (Software) (m/f/d) - Oregon
Portland, Oregon Metropolitan Area 11 minutes ago Portland, OR $86,000.00-$185,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr