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System Operator Position

Work Place Flexibility: Onsite Legal Entity: Entergy Services, LLC

This position will be filled as a System Operator Trainee, System Operator I, II or Sr. based on the qualifications and experience of the selected candidate. This position requires the selected candidate to work a rotating shift. This posting will fill four vacancies.

Job Summary/Purpose

Safely and effectively manage the operations of Entergy's bulk electric system from within the Transmission Control Center. Effectively interact over the phone with MISO, field crews, substation personnel, contractors, neighboring power entities and other system operations personnel while carefully monitoring system conditions to anticipate and mitigate potentially dangerous and costly system issues which might impact reliability of the bulk electric system. System operators continually train to hone their system knowledge and utilize simulation to practice new situations which broaden their expertise. Effectively respond and restore the bulk electric system to safe operating conditions before, during and after major system disturbances. Relies on extensive experience and judgment to plan and accomplish goals.

Job Duties/Responsibilities

Demonstrate effective understanding of general operating instructions, Entergy T&D Safety Manual, and Switching Tagging & Clearance Procedures. Identify and contribute to the resolution of complex technical, operational and organizational issues. Develop and maintain effective working relationships with internal and external stakeholders and key strategic partners. Direct Entergy's switching tagging and clearance processes in a way that will reinforce Entergy's commitment to safety. Operate the Entergy Control Area in compliance with all applicable FERC, NERC, and SERC Operating Policies to ensure the security and reliability of Entergy's Bulk Power System and avoid potential regulatory violations. Monitor Transmission System parameters (i.e. voltage, line flows, equipment loading, alarm conditions, etc.) in real-time and initiate appropriate corrective actions as needed. Maintain Entergy's system within SOL and IROL limits; maintain accurate documentation concerning system conditions and actions taken (i.e. record essential system operating details in the appropriate manner and medium). Schedule, coordinate, and direct personnel in the performance of routine and emergency switching for transmission line and substation equipment outages; including planning and issuing switching orders as required for scheduled outages and taking mitigating actions following unscheduled outages. Communicate transmission system status to internal and external customers as permitted by FERC guidelines to ensure that Entergy executives and key stakeholders are aware of Bulk Power System conditions, restoration efforts and risks. Maintain transmission grid awareness by analyzing and appropriately responding to transmission and substation equipment SCADA alarms. Perform actions and assume responsibility as required for areas containing Cyber Security Assets. Establish and maintain effective working relationships with peers and Transmission Control Center customers.

Minimum Requirements

Minimum Experience: System Operator Trainee: NERC System Operator certification to be obtained within the first 12 months of employment. If unable to obtain certification in the specified time period, employment for this position will be terminated. System Operator I: Minimum experience level as a System Operator Trainee AND must be NERC System Operator certified and able to independently perform core functions of a System Operator. System Operator II: At least 3 years of experience as an Operator I or equivalent experience. System Operator, Sr: At least 3 years of experience as an Operator II or equivalent experience. Minimum Knowledge, Skills, and Abilities: Exhibit and continually display effective utilization and internalization of Entergy Employee Practices and behaviors related to respect, open & trusting interactions, diversity & inclusion, accountability, safety, flexibility, leadership and communications. Demonstrate effective interpersonal and communication skills necessary to develop relationships, which will promote an atmosphere of mutual trust and respect. Utilize appropriate analytical and technical skills to understand, communicate and resolve issues in response to a dynamic and changing work environment. Ability to manage multiple priorities; effective prioritization of competing issues, and recognizing relevant constraints and opportunities. Effective communication to interact with personnel at all levels of organization. People management skills, including the ability to effectively coach others and hold others appropriately accountable. Ability to make and carry out clearly thought out operating decisions during both normal and emergency conditions. Ability to obtain NERC certification within the first twelve months of employment. If unable to obtain certification in the specified time period, employment for this position will be terminated. Strong technical and operational skills and ability to recognize "off normal" conditions per industry standards. Ability to work rotating shift. Ability to perform core duties of the job. Possess a strong computer proficiency. Any Certificates, Licenses, etc.: NERC System Operator certification to be obtained within the first 12 months of employment. If unable to obtain certification in the specified time period, employment for this position will be terminated. Preference for the Following: High School Diploma or GED with a minimum of 4 years relative transferable/equivalent work experience in a technical field or relative military experience OR 2-year degree in technical area, preferably electrical technology, electrical engineer technology or similar with a minimum of 2 years of relative transferable/equivalent work experience in a technical field or relative military experience. Four-Year Degree in a technical area, preferably Electrical Engineering or equivalent work experience to consist of the following: Two, preferably four years, of Control Room Operator experience, Transmission/Distribution utility experience, or experience in a transferable technical field. Relevant military experience. Experience operating in an ISO, RTO or similar type market structure. Relay, substation, and/or control center experience. Electric Transmission or Distribution switching experience. Operational and technical knowledge of substation equipment & interpreting one-line diagrams. Demonstrated understanding of powerflow and powerflow principles. Openness and willingness to explore alternative approaches; willingness to drive change when needed.