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A Fortune 50 financial services company is seeking a highly motivated UX Content Conversation Designer to support them remotely. Overview: Seeking a highly motivated UX Content Conversation Designer to support them remotely. Design, test, and refine chatbot and voice assistant interactions that feel natural, intuitive, and aligned with the brand voice. Collaborate cross-functionally with product, engineering, and research teams to develop scalable, user-centered conversational experiences across digital platforms. Full remote work capability. Responsibilities: Design end-to-end conversational flows for chatbots, IVRs, and other AI-powered interfaces. Write clear, concise, and natural-sounding conversational content that reflects our brand tone. Define intents, utterances, and response logic for AI/NLU systems. Collaborate closely with product managers, engineers, and UX researchers to implement conversation strategies. Conduct usability testing, analyze user feedback, and iterate on conversation flows to improve effectiveness. Maintain conversation design guidelines and promote best practices. Advocate for accessibility, inclusivity, and the user in every design decision. Qualifications: 2+ years of professional experience in conversation design or UX writing for conversational interfaces. Strong portfolio demonstrating conversational UI/UX projects. Excellent writing and editing skills, with an ear for human dialogue and tone variation. Solid understanding of design thinking, UX principles, and accessibility standards. Proficiency with at least one conversational AI platform (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow). Familiarity with conversation design tools and frameworks. Ability to work in fast-paced, agile environments with cross-functional teams.

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