University of Washington
SHARED SERVICES ANALYST: HR/PAYROLL
University of Washington - Seattle, Washington, us, 98127
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SHARED SERVICES ANALYST: HR/PAYROLL
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University of Washington 1 day ago Be among the first 25 applicants Join to apply for the
SHARED SERVICES ANALYST: HR/PAYROLL
role at
University of Washington Req #: 248328
Department: COLLEGE OF ARTS AND SCIENCES
Posting Date: 07/30/2025
Closing Info: Closes On 08/06/2025
Salary: $4,677 - $6,290 per month
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20250130-a11y.pdf)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
Are you a highly motivated self-starter? Do you value high performance standards and customer service? Do you like collaborative work? Then you are ready to join the Administrative Support Team, a dynamic team supporting the educational, scholarly, and creative missions of over 50 academic, arts, and scholarly units across UW’s College of Arts and Sciences. Click here (https://www.youtube.com/watch?v=h28VTPqVg-Y) to learn more about the exceptional community of leaders and learners we support in the College of Arts and Sciences.
Established in 2011, the Administrative Support Team (AST) is the College of Arts and Sciences’ center of expertise assisting over 50 academic, arts, and scholarly units with procurement, payment, human resources, payroll, and foreign national visa transactions. AST also serves as a key touchpoint for College leaders and fiscal staff as they navigate major institutional changes, such as the 2023 launch of Workday Finance.
AST is committed to creating a collaborative culture that fosters equity of experience and opportunity and in which all team members feel safe, welcome, and included. Sustaining and strengthening this culture is truly a team effort. AST team members are highly motivated self-starters who gladly share knowledge and support with one another to meet rigorous standards of accuracy, efficiency, and customer service. We practice collaboration, engagement, and mutual support by gathering in daily group huddles and weekly process improvement workshops; by working together to balance workloads, research policies and procedures, and address challenging transactions; and by actively listening to each other, our clients, and our colleagues throughout the College and University.
We have a new opportunity to join our fabulous team. As a Shared Service Analyst (HR/Payroll), you will become a subject matter and compliance expert in UW’s academic, staff, and student personnel policies and processes. You will serve as our chief resource for maintaining and archiving Workday HR and Payroll practices and documentation and will lead onboarding efforts for new HR/Payroll team members. You will be a vital voice in AST’s development of new and improved tools and workflows.
DUTIES AND RESPONSIBILITIES
Reporting to the Manager of Program Operations for HR/Payroll, the Shared Service Analyst’s job duties include:
Provide guidance to unit administrators related to hiring and payroll policies and procedures, ensuring compliance with UW, State, and Federal best practices. Submit and track to completion Workday transactions as requested by member units, coordinating with unit administrators and central offices as necessary. Maintain high compliance standards while also meeting turn-around goals. Interpret and apply UW policy and best practices for Workday entries. Create resource guides for both CAS departments and AST use, as needed. Serve as main process trainer for new HR/Payroll specialists. Actively participate in all appropriate policy, business process, and customer service trainings, including Workday training sessions, in order to maintain and expand expertise and to identify and pursue areas for process improvement. Actively participate in daily staff huddles, weekly and monthly workshops, and outreach meetings (as requested). Collaborate with fellow team members to evaluate current AST processes and policies, develop ideas for updates and improvements, and institute changes that continually reinforce our mission and values. Maintain positive and productive working relationships with unit administrative staff. Communicate clearly and collegially with all AST constituents, including customers, central offices, vendors, and colleagues. Assist departmental staff with the transition to new systems and business practices. Additional project duties as needed. Note: While we value the focus and comfort that remote work can afford, we also thrive on the inspiration and comradery that comes from working together on campus. We therefore have established two standard work schedules for our team members.? You may choose to work in the office throughout the week, or you may request to work remotely up to two days per week (Tuesdays and/or Thursdays only), joining your colleagues in-person Mondays, Wednesdays, and Fridays. MINIMUM REQUIREMENTS Bachelor’s Degree and two years of work experience providing customer service in a HR, payroll, procurement and/or finance business unit. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. ADDITIONAL REQUIREMENTS Experience in a customer-service-oriented environment. Experience with complex, cloud-based systems. Excellent organization and communication skills. Strong skills in Microsoft Office applications. Strong attention to detail. Experience contributing to continuous process improvement initiatives.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Higher Education Referrals increase your chances of interviewing at University of Washington by 2x Sign in to set job alerts for “Service Analyst” roles.
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SHARED SERVICES ANALYST: HR/PAYROLL
role at
University of Washington 1 day ago Be among the first 25 applicants Join to apply for the
SHARED SERVICES ANALYST: HR/PAYROLL
role at
University of Washington Req #: 248328
Department: COLLEGE OF ARTS AND SCIENCES
Posting Date: 07/30/2025
Closing Info: Closes On 08/06/2025
Salary: $4,677 - $6,290 per month
Shift: First Shift
Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20250130-a11y.pdf)
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.
Are you a highly motivated self-starter? Do you value high performance standards and customer service? Do you like collaborative work? Then you are ready to join the Administrative Support Team, a dynamic team supporting the educational, scholarly, and creative missions of over 50 academic, arts, and scholarly units across UW’s College of Arts and Sciences. Click here (https://www.youtube.com/watch?v=h28VTPqVg-Y) to learn more about the exceptional community of leaders and learners we support in the College of Arts and Sciences.
Established in 2011, the Administrative Support Team (AST) is the College of Arts and Sciences’ center of expertise assisting over 50 academic, arts, and scholarly units with procurement, payment, human resources, payroll, and foreign national visa transactions. AST also serves as a key touchpoint for College leaders and fiscal staff as they navigate major institutional changes, such as the 2023 launch of Workday Finance.
AST is committed to creating a collaborative culture that fosters equity of experience and opportunity and in which all team members feel safe, welcome, and included. Sustaining and strengthening this culture is truly a team effort. AST team members are highly motivated self-starters who gladly share knowledge and support with one another to meet rigorous standards of accuracy, efficiency, and customer service. We practice collaboration, engagement, and mutual support by gathering in daily group huddles and weekly process improvement workshops; by working together to balance workloads, research policies and procedures, and address challenging transactions; and by actively listening to each other, our clients, and our colleagues throughout the College and University.
We have a new opportunity to join our fabulous team. As a Shared Service Analyst (HR/Payroll), you will become a subject matter and compliance expert in UW’s academic, staff, and student personnel policies and processes. You will serve as our chief resource for maintaining and archiving Workday HR and Payroll practices and documentation and will lead onboarding efforts for new HR/Payroll team members. You will be a vital voice in AST’s development of new and improved tools and workflows.
DUTIES AND RESPONSIBILITIES
Reporting to the Manager of Program Operations for HR/Payroll, the Shared Service Analyst’s job duties include:
Provide guidance to unit administrators related to hiring and payroll policies and procedures, ensuring compliance with UW, State, and Federal best practices. Submit and track to completion Workday transactions as requested by member units, coordinating with unit administrators and central offices as necessary. Maintain high compliance standards while also meeting turn-around goals. Interpret and apply UW policy and best practices for Workday entries. Create resource guides for both CAS departments and AST use, as needed. Serve as main process trainer for new HR/Payroll specialists. Actively participate in all appropriate policy, business process, and customer service trainings, including Workday training sessions, in order to maintain and expand expertise and to identify and pursue areas for process improvement. Actively participate in daily staff huddles, weekly and monthly workshops, and outreach meetings (as requested). Collaborate with fellow team members to evaluate current AST processes and policies, develop ideas for updates and improvements, and institute changes that continually reinforce our mission and values. Maintain positive and productive working relationships with unit administrative staff. Communicate clearly and collegially with all AST constituents, including customers, central offices, vendors, and colleagues. Assist departmental staff with the transition to new systems and business practices. Additional project duties as needed. Note: While we value the focus and comfort that remote work can afford, we also thrive on the inspiration and comradery that comes from working together on campus. We therefore have established two standard work schedules for our team members.? You may choose to work in the office throughout the week, or you may request to work remotely up to two days per week (Tuesdays and/or Thursdays only), joining your colleagues in-person Mondays, Wednesdays, and Fridays. MINIMUM REQUIREMENTS Bachelor’s Degree and two years of work experience providing customer service in a HR, payroll, procurement and/or finance business unit. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. ADDITIONAL REQUIREMENTS Experience in a customer-service-oriented environment. Experience with complex, cloud-based systems. Excellent organization and communication skills. Strong skills in Microsoft Office applications. Strong attention to detail. Experience contributing to continuous process improvement initiatives.
University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Higher Education Referrals increase your chances of interviewing at University of Washington by 2x Sign in to set job alerts for “Service Analyst” roles.
Customer Experience Analyst Lead (Customer Support)
Seattle, WA $110,000.00-$158,000.00 22 hours ago Bellevue, WA $66,900.00-$143,100.00 1 week ago Bellevue, WA $66,900.00-$143,100.00 2 weeks ago Bellevue, WA $50,200.00-$107,400.00 2 weeks ago Seattle, WA $66,900.00-$143,100.00 1 week ago Bellevue, WA $66,900.00-$143,100.00 1 week ago Seattle, WA $50,200.00-$107,400.00 15 hours ago Seattle, WA $66,900.00-$143,100.00 3 days ago Bellevue, WA $66,900.00-$143,100.00 3 weeks ago Business Analyst, Logistics Claims Management and Operations
Bellevue, WA $149,600.00-$215,050.00 1 week ago Business Analyst with Pricefx Experience - Remote
Seattle, WA $66,900.00-$143,100.00 2 weeks ago Seattle, WA $66,900.00-$143,100.00 20 hours ago Seattle, WA $66,900.00-$143,100.00 1 week ago Redmond, WA $63,000.00-$83,000.00 2 weeks ago Business Analyst, WW RCX, WW Returns & ReCommerce
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