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The IT Support Specialist will work directly with the Director of IT to support both corporate and studio-level technology needs across the organization. This role is responsible for troubleshooting and resolving technical problems, configuring and maintaining equipment, and ensuring timely and effective IT support. The IT Support Specialist also plays a key role in onboarding new users, managing service tickets, and contributing to the overall reliability and security of the company’s technology infrastructure.

Supervisory Responsibilities :

None

End User Support

• Provide Tier 1 and Tier 2 technical support for hardware, software, system access, and user issues across corporate and studio locations
• Troubleshooting member-facing issues related to digital studio services, including point-of-sale (POS), digital signage, and streaming platforms
• Assist with onboarding and offboarding processes, including account setup, device provisioning, and access permissions

System Administration

• Administer and maintain core platforms including: Google Workspace, Monday.com, Mindbody (or similar club management software), Internal tools such as Bridge, Naranga, Hive, and Tallie
• Manage and maintain company websites and landing pages using WordPress and WP Engine
• Support system access, file permissions, email configurations, and account provisioning

Network & Studio Technology

• Providing support for studio technology infrastructure, including routers, wireless access points, POS systems, and smart signage
•  Assist with IT setup and troubleshooting during new studio openings, relocations, and corporate events
• Maintain and document studio configurations and inventory

Operational Support & Documentation

• Participate in the evaluation of new tools, platforms, and vendors  Maintain accurate IT documentation, including asset tracking, knowledge base entries, and user guides
• Rotate on-call availability with other IT team members to provide after-hours support as needed
• Generate regular reports on IT support trends, system uptime, and areas for improvement

Required Skills & Abilities:

• Strong sense of ownership and accountability; takes initiative and follows through
• Excellent communicator, able to explain technical concepts to non-technical users  
• Experience with website administration, particularly WordPress and WP Engine 
• Proficient with Google Workspace and SaaS platforms (e.g. Monday.com) Foundational knowledge of networking (IP addressing, DHCP, DNS, routers, wireless networks)
• Experience supporting multi-location environments and distributed teams Certifications such as CompTIA A+, Network+, or Security+ are highly desirable
• Strong organizational, time management, and multitasking skills Willingness to travel for studio support or special initiatives
• Ability to participate in a rotating on-call schedule for after-hours technical support
• Passion for health, wellness, and building systems that support a growing brand

Education & Experience:

• High school diploma or equivalent required.
• Bachelor’s degree or a combination of education and experience preferred.
• Minimum of 3 years’ of demonstrated experience within an IT role.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to fifteen pounds at times.

This job description is intended to provide a general overview of the position and does not represent a comprehensive list of all duties, responsibilities, and qualifications required. The employer reserves the right to modify, add, or remove duties and to revise the job description at any time as business needs evolve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.