Watches of Switzerland Group PLC
Rolex Manager (1062)
Watches of Switzerland Group PLC - Marlton, New Jersey, us, 08053
Work at Watches of Switzerland Group PLC
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Overview
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Rolex Manager (1062)
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Watches of Switzerland Group PLC 2 days ago Be among the first 25 applicants Join to apply for the
Rolex Manager (1062)
role at
Watches of Switzerland Group PLC Rolex Client Experience Manager
This Rolex Manager is responsible for all areas related to creating and managing the Rolex experience for the WOSG Official Rolex Jeweler locations. They will work to continually improve the in-showroom, online and follow-up experience for the client. They will collaborate with showroom management and Rolex to determine resources, programs, and expectations to create a dynamic, smooth Rolex client journey. Rolex Client Experience Manager
This Rolex Manager is responsible for all areas related to creating and managing the Rolex experience for the WOSG Official Rolex Jeweler locations. They will work to continually improve the in-showroom, online and follow-up experience for the client. They will collaborate with showroom management and Rolex to determine resources, programs, and expectations to create a dynamic, smooth Rolex client journey.
Responsibilities
Implements the WOSG hospitality program within the showroom Coordinates Rolex education with Learning and Development Department Works with leadership to reinforce client communication expectations (response time expectations online, cadence to follow-up on requests in-store and online) Identifies resources to integrate into the experience (promotional, local partnerships with restaurants / other events, greeters or concierges to handle traffic and other creative ideas) Liaise with Rolex to roll-out showroom/boutique experience initiatives (e-learning, novelty launch, training updates, CRM requests, market data) Works with showroom leadership to determine appropriate technologies to elevate the experience (presentation tablet, proper WIFI, CRM, aggregators, etc.) Follows up within the specified follow up guidelines with all walk-in clients who visit the showroom Leads and executes events and activities (with the Marketing Department and showroom/boutique leadership) which elevate our luxury brand position Determine ways to test and measure the client’s experience within the showroom/boutique Focuses on improving the client experience within the showroom/boutique journey by identifying areas to enhance engagement and efficiency (sizing, back-office inefficiency, data collection) Provides feedback to Rolex team on areas the brand can help improve or provide support Studies other industry/company “experience” technologies/best practices to keep the lead Develops weekly and monthly action plans with showroom leadership showcasing Captivate actions to manage 'thank you' emails, in store consultations, appointments with management Create and maintain portfolio of hospitality options within the area and ensures enhancement on each interaction utilizing those Conducts weekly brief to all teams on Rolex initiatives. Conducts weekly training to dedicated Rolex team members and other colleagues who may be assigned to the Rolex area within the showroom. Participates in showroom/boutique daily briefs Prepares a weekly client experience summary on Rolex experience including support needed to enhance on client and team experience from both, Rolex and WOS. All other duties and responsibilities as assigned by management.
Knowledge Required
Understanding of Luxury Experience
Understanding of Luxury Timepieces and Jewelry
Education
Experience
High School diploma required, College Preferred
3 years of experience in luxury hospitality, luxury retail, or related field
Skills Required
Excels in client experience and building relationships
Outstanding presentation skills, can speak with enthusiasm
Strong organizational, client service and time management skills
Ability to find creative solutions
Ability to effectively create and implement new processes
Strong attention to detail
Strong verbal communication skills
High energy, self-motivated and outgoing personality
Ability to coordinate and collaborate with retail and corporate team members
Ability to multitask daily on a fast-paced environment
Excellent judgment skills Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Luxury Goods & Jewelry Referrals increase your chances of interviewing at Watches of Switzerland Group PLC by 2x Get notified about new Manager jobs in
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Rolex Manager (1062)
role at
Watches of Switzerland Group PLC 2 days ago Be among the first 25 applicants Join to apply for the
Rolex Manager (1062)
role at
Watches of Switzerland Group PLC Rolex Client Experience Manager
This Rolex Manager is responsible for all areas related to creating and managing the Rolex experience for the WOSG Official Rolex Jeweler locations. They will work to continually improve the in-showroom, online and follow-up experience for the client. They will collaborate with showroom management and Rolex to determine resources, programs, and expectations to create a dynamic, smooth Rolex client journey. Rolex Client Experience Manager
This Rolex Manager is responsible for all areas related to creating and managing the Rolex experience for the WOSG Official Rolex Jeweler locations. They will work to continually improve the in-showroom, online and follow-up experience for the client. They will collaborate with showroom management and Rolex to determine resources, programs, and expectations to create a dynamic, smooth Rolex client journey.
Responsibilities
Implements the WOSG hospitality program within the showroom Coordinates Rolex education with Learning and Development Department Works with leadership to reinforce client communication expectations (response time expectations online, cadence to follow-up on requests in-store and online) Identifies resources to integrate into the experience (promotional, local partnerships with restaurants / other events, greeters or concierges to handle traffic and other creative ideas) Liaise with Rolex to roll-out showroom/boutique experience initiatives (e-learning, novelty launch, training updates, CRM requests, market data) Works with showroom leadership to determine appropriate technologies to elevate the experience (presentation tablet, proper WIFI, CRM, aggregators, etc.) Follows up within the specified follow up guidelines with all walk-in clients who visit the showroom Leads and executes events and activities (with the Marketing Department and showroom/boutique leadership) which elevate our luxury brand position Determine ways to test and measure the client’s experience within the showroom/boutique Focuses on improving the client experience within the showroom/boutique journey by identifying areas to enhance engagement and efficiency (sizing, back-office inefficiency, data collection) Provides feedback to Rolex team on areas the brand can help improve or provide support Studies other industry/company “experience” technologies/best practices to keep the lead Develops weekly and monthly action plans with showroom leadership showcasing Captivate actions to manage 'thank you' emails, in store consultations, appointments with management Create and maintain portfolio of hospitality options within the area and ensures enhancement on each interaction utilizing those Conducts weekly brief to all teams on Rolex initiatives. Conducts weekly training to dedicated Rolex team members and other colleagues who may be assigned to the Rolex area within the showroom. Participates in showroom/boutique daily briefs Prepares a weekly client experience summary on Rolex experience including support needed to enhance on client and team experience from both, Rolex and WOS. All other duties and responsibilities as assigned by management.
Knowledge Required
Understanding of Luxury Experience
Understanding of Luxury Timepieces and Jewelry
Education
Experience
High School diploma required, College Preferred
3 years of experience in luxury hospitality, luxury retail, or related field
Skills Required
Excels in client experience and building relationships
Outstanding presentation skills, can speak with enthusiasm
Strong organizational, client service and time management skills
Ability to find creative solutions
Ability to effectively create and implement new processes
Strong attention to detail
Strong verbal communication skills
High energy, self-motivated and outgoing personality
Ability to coordinate and collaborate with retail and corporate team members
Ability to multitask daily on a fast-paced environment
Excellent judgment skills Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Luxury Goods & Jewelry Referrals increase your chances of interviewing at Watches of Switzerland Group PLC by 2x Get notified about new Manager jobs in
Marlton, NJ . Philadelphia, PA $90,000.00-$100,000.00 1 year ago Cinnaminson, NJ $135,000.00-$150,000.00 5 days ago New Jersey, United States $120,000.00-$160,000.00 1 day ago Philadelphia, PA $62,600.00-$87,600.00 15 hours ago General Manager / Center Director / Fitness Director / Personal
Voorhees, NJ $14,400.00-$90,000.00 3 weeks ago Philadelphia, PA $70,000.00-$75,000.00 3 weeks ago Philadelphia, PA $130,000.00-$160,000.00 3 weeks ago New Jersey, United States $180,000.00-$210,000.00 1 week ago Cherry Hill, NJ $62,600.00-$87,600.00 1 week ago Philadelphia, PA $54,000.00-$60,000.00 2 weeks ago Riverton, NJ $120,000.00-$140,000.00 2 weeks ago Voorhees, NJ $65,000.00-$75,000.00 1 week ago Manufacturing Project Manager - Mid-Career
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr