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Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Role Description We are looking for a System Engineer in Ghent to maintain and assist in maintaining essential IT operations, including operating systems, O365 systems, Servers and Storage, Virtualization and Network infrastructure. The role will help deliver a high standard of service by providing solutions to users requests and prioritising tasks accordingly and identifying service improvements within the team. The Systems Engineer will assist the wider ICT System Engineering team with project work where feasible and be the escalation point for any ticketrequest from L1L2 Support team.

This is a hybrid working role and will require 2 days on site in our Ghent office. Responsibilities: Maintain and assist in maintaining essential IT operations, including operating systems, O365 systems, Servers and Storage, Virtualization and network infrastructure. Troubleshoot network, hardware(Serverstorageusers systems) and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. Perform or verify periodic backup and restoration operations and disaster recovery, and failover procedures. Proactively monitor system performance. Coordinates the periodic maintenance of System updates. Next level support for helpdesk team to support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Perform patching for Windows, Linux and other operating systems and third party components for Windows, Linux and other operating systems and third party components. General implementation, configuration and support of the ICT function and systems on a day-to-day basis. To be responsible for the administration of all incidents raised with the ICT System Engineering queue. To establish and maintain high levels of incident ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the ICT incident management system, ensuring that appropriate parties (including the end user) are kept up to date on incident progress. To attend emergency visits potentially at short notice on site at all Clinisys offices as instructed, completing tasks as detailed by the Infrastructure manager. To provide training to other staff where appropriate. To participate in the review of agreed Group research and development project Knowledge, Skills & Abilities: Hands on expertise on managing server virtualization technologies VMWare (Broadcom) ESX/vCenter. Good knowledge of Windows Active Directory, DNS, DHCP, Group Policy, IIS administration and configuration. Hands on experience on Physical infrastructure (Server, Storage, SAN Switch) Good troubleshooting workflow and knowledge of troubleshooting tools. Ability to solve problems with a consistent, measured approach. Good knowledge on Networking - Installation & configuration of Switches and Firewall Good knowledge of Windows Active Directory, DNS, DHCP, Group Policy, IIS administration and configuration. Some knowledge of Linux / Unix Operating Systems (Optional) knowledge with PowerShell. High levels of commitment and ability to act when necessary. Adaptability / flexible to changing demands with the ability and willingness to work independently. Ability to implement and manage change. Understanding of the ITIL framework would be welcomed. Proven experience within an ICT or software providers organisation. Experience in infrastructure architecture, data centres, servers. Strong exposure to VMWare and Microsoft technologies in an operational state. Good networking capabilities (including switching, routing, firewalls, wireless) Good understanding and working knowledge of Microsoft 365 Admin Centre Good understanding and working knowledge of VMware (vSphere, VSAN, ESXi) VMWare (Broadcom) Certified Professional, or equivalent or efforts towards such qualifications are desirable. Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. #LI-Hybrid #LI-MC

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