Greater Nevada Credit Union
MEMBER DISPUTE RESOLUTION SPECIALIST
Greater Nevada Credit Union - Reno, Nevada, United States, 89550
Work at Greater Nevada Credit Union
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Overview
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At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.
With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.
To Do This, We Practice C.A.R.E. With Our Values
We Care Genuinely.
We build relationships because we know that we are Greater Together.
We Stay Trustworthy as we serve our communities.
"Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.
These values have guided us to become the largest Nevada-based credit union to touch the lives of more than
88,500
members and thousands upon thousands of people through our community and philanthropic work. If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you! About The Position The Member Dispute Resolution Specialist is responsible for guiding members through the process of filing transactional disputes and other fraud related inquiries. File appropriate bond claims for reimbursement and review of industry alerts for potential breach activity. This role is also responsible for staying informed of possible fraud trends and collaborating with Marketing and Member Services to communicate with members and staff as needed. What You'll Be Doing Proactively assess fraud trends in the industry and develop appropriate communications for the membership and staff. Assist members with reports of fraud or potential fraud and recommend next steps, including appropriate documentation. Follow-up with external agencies and internal staff (i.e. law enforcement, shared branching, Marketing) as needed for collaboration. Track and report on statistics of members assisted and fraud trends. Identify abnormal data patterns and provide timely insights to support fraud mitigation or chargeback recovery initiatives. Qualifications High school diploma or equivalent required. Minimum of 1 year of experience in a Customer Service or Fraud and Dispute-related position, in a Financial Services Environment Fraud or Card Disputes and Financial Institution Experience preferred Proficient in Microsoft Office Suite, especially Excel and Outlook. Strong attention to detail, analytical, and problem-solving skills. Ability to work in a fast-paced, deadline-driven environment. Demonstrated ability to handle sensitive member financial information with confidentiality and professionalism. Bilingual (English/Spanish) preferred but not required. Optimizes work processes Strategic mindset Manages conflict Cultivates innovation Action-oriented Physical Demands While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel. You may occasionally be required to lift and/or move up to 20 pounds. Location and Travel Requirements The Member Dispute Resolution Specialist position can be located at Greater Nevada Credit Union's Eagle Station or Reno Operations Center location Greater Nevada Credit Union's Eagle Station Location: 451 Eagle Station LaneCarson City, NV 89701 United States Greater Nevada Credit Union's Reno Operations Center Location: 9790 Gateway Drive Reno, NV 89521 United States United States Located in an idyllic small community in beautiful Northern Nevada $42,000.00 - $58,500.00 per year Compensation is dependent on experience Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents Health Savings Account contributions Supplemental insurance and life insurance plans Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment Paid time to volunteer and make a contribution to the community Employee product and service discounts Greater Nevada is an Equal Opportunity Employer Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Banking Referrals increase your chances of interviewing at Greater Nevada Credit Union by 2x Sign in to set job alerts for “Member” roles.
Customer Service Representative - State Farm Agent Team Member
Carson City, NV $45.00-$70.00 4 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
88,500
members and thousands upon thousands of people through our community and philanthropic work. If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you! About The Position The Member Dispute Resolution Specialist is responsible for guiding members through the process of filing transactional disputes and other fraud related inquiries. File appropriate bond claims for reimbursement and review of industry alerts for potential breach activity. This role is also responsible for staying informed of possible fraud trends and collaborating with Marketing and Member Services to communicate with members and staff as needed. What You'll Be Doing Proactively assess fraud trends in the industry and develop appropriate communications for the membership and staff. Assist members with reports of fraud or potential fraud and recommend next steps, including appropriate documentation. Follow-up with external agencies and internal staff (i.e. law enforcement, shared branching, Marketing) as needed for collaboration. Track and report on statistics of members assisted and fraud trends. Identify abnormal data patterns and provide timely insights to support fraud mitigation or chargeback recovery initiatives. Qualifications High school diploma or equivalent required. Minimum of 1 year of experience in a Customer Service or Fraud and Dispute-related position, in a Financial Services Environment Fraud or Card Disputes and Financial Institution Experience preferred Proficient in Microsoft Office Suite, especially Excel and Outlook. Strong attention to detail, analytical, and problem-solving skills. Ability to work in a fast-paced, deadline-driven environment. Demonstrated ability to handle sensitive member financial information with confidentiality and professionalism. Bilingual (English/Spanish) preferred but not required. Optimizes work processes Strategic mindset Manages conflict Cultivates innovation Action-oriented Physical Demands While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel. You may occasionally be required to lift and/or move up to 20 pounds. Location and Travel Requirements The Member Dispute Resolution Specialist position can be located at Greater Nevada Credit Union's Eagle Station or Reno Operations Center location Greater Nevada Credit Union's Eagle Station Location: 451 Eagle Station LaneCarson City, NV 89701 United States Greater Nevada Credit Union's Reno Operations Center Location: 9790 Gateway Drive Reno, NV 89521 United States United States Located in an idyllic small community in beautiful Northern Nevada $42,000.00 - $58,500.00 per year Compensation is dependent on experience Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents Health Savings Account contributions Supplemental insurance and life insurance plans Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment Paid time to volunteer and make a contribution to the community Employee product and service discounts Greater Nevada is an Equal Opportunity Employer Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Banking Referrals increase your chances of interviewing at Greater Nevada Credit Union by 2x Sign in to set job alerts for “Member” roles.
Customer Service Representative - State Farm Agent Team Member
Carson City, NV $45.00-$70.00 4 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr