StepStone Hospitality
General Manager Crowne Plaza North Augusta - Riverside Village
StepStone Hospitality - Providence, Rhode Island, us, 02912
Work at StepStone Hospitality
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Overview
General Manager Crowne Plaza North Augusta
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Join StepStone Hospitality as a
General Manager
at the beautiful Crowne Plaza North Augusta, located in Riverside Village, just steps from the Savannah River and across from Downtown Augusta. Our hotel is close to the Convention Center, Bell Auditorium, James Brown Arena, and features a vibrant neighborhood atmosphere with restaurants, bars, and a rooftop bar with sunset views. At Crowne Plaza North Augusta, we focus on delivering exceptional guest experiences, operational excellence, and a culture of collaboration, service, and people-first leadership. About The Role :
As General Manager, you will oversee the hotel's success by leading daily operations, shaping strategic direction, and fostering a high-performance, employee- and guest-focused culture. Join StepStone Hospitality, known for building great teams and delivering excellent results. Key Responsibilities : Leadership & Team Management : Recruit, train, mentor, and lead department heads and staff; promote a collaborative, inclusive environment that boosts morale and productivity; uphold company and brand standards; align team with company mission, vision, and values. Operational Excellence : Oversee front office, housekeeping, F&B, maintenance, and sales; maintain high service standards and guest satisfaction; ensure compliance with brand standards and policies; work a 5½-day week including nights, weekends, and holidays as needed. Financial Management : Develop and monitor budgets, forecasts, and KPIs; analyze performance data; implement initiatives to improve efficiency and revenue. Sales & Marketing Oversight : Collaborate with sales and marketing to maximize occupancy and revenue; build community relationships; support marketing strategies to enhance brand presence. Compliance & Safety : Ensure adherence to regulations, lead safety and risk management initiatives, oversee maintenance to protect assets. Requirements : Minimum 5 years as a General Manager in a branded hotel environment, preferably with IHG or Marriott. Proven success in guest satisfaction, leadership, and financial performance. Strong operational knowledge across hotel departments. Hands-on leadership style to engage and develop teams. Solid understanding of budgeting, forecasting, P&L management. Excellent communication, organizational, and interpersonal skills. Proficiency in hospitality management systems. Bachelor’s degree in Hospitality, Business Administration, or related field preferred. Preferred Attributes : Passion for delivering memorable guest experiences. Adaptability, visionary mindset, accountability, and ownership. What We Offer : Competitive salary with performance incentives. Comprehensive benefits including health, dental, vision, retirement, and PTO. Career growth and professional development opportunities. A supportive, team-oriented environment in a thriving community. StepStone Hospitality is dedicated to creating exceptional guest experiences and cultivating exceptional teams. Apply now to lead with purpose and passion at Crowne Plaza North Augusta. We are an equal-opportunity employer committed to diversity. J-18808-Ljbffr
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Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Join StepStone Hospitality as a
General Manager
at the beautiful Crowne Plaza North Augusta, located in Riverside Village, just steps from the Savannah River and across from Downtown Augusta. Our hotel is close to the Convention Center, Bell Auditorium, James Brown Arena, and features a vibrant neighborhood atmosphere with restaurants, bars, and a rooftop bar with sunset views. At Crowne Plaza North Augusta, we focus on delivering exceptional guest experiences, operational excellence, and a culture of collaboration, service, and people-first leadership. About The Role :
As General Manager, you will oversee the hotel's success by leading daily operations, shaping strategic direction, and fostering a high-performance, employee- and guest-focused culture. Join StepStone Hospitality, known for building great teams and delivering excellent results. Key Responsibilities : Leadership & Team Management : Recruit, train, mentor, and lead department heads and staff; promote a collaborative, inclusive environment that boosts morale and productivity; uphold company and brand standards; align team with company mission, vision, and values. Operational Excellence : Oversee front office, housekeeping, F&B, maintenance, and sales; maintain high service standards and guest satisfaction; ensure compliance with brand standards and policies; work a 5½-day week including nights, weekends, and holidays as needed. Financial Management : Develop and monitor budgets, forecasts, and KPIs; analyze performance data; implement initiatives to improve efficiency and revenue. Sales & Marketing Oversight : Collaborate with sales and marketing to maximize occupancy and revenue; build community relationships; support marketing strategies to enhance brand presence. Compliance & Safety : Ensure adherence to regulations, lead safety and risk management initiatives, oversee maintenance to protect assets. Requirements : Minimum 5 years as a General Manager in a branded hotel environment, preferably with IHG or Marriott. Proven success in guest satisfaction, leadership, and financial performance. Strong operational knowledge across hotel departments. Hands-on leadership style to engage and develop teams. Solid understanding of budgeting, forecasting, P&L management. Excellent communication, organizational, and interpersonal skills. Proficiency in hospitality management systems. Bachelor’s degree in Hospitality, Business Administration, or related field preferred. Preferred Attributes : Passion for delivering memorable guest experiences. Adaptability, visionary mindset, accountability, and ownership. What We Offer : Competitive salary with performance incentives. Comprehensive benefits including health, dental, vision, retirement, and PTO. Career growth and professional development opportunities. A supportive, team-oriented environment in a thriving community. StepStone Hospitality is dedicated to creating exceptional guest experiences and cultivating exceptional teams. Apply now to lead with purpose and passion at Crowne Plaza North Augusta. We are an equal-opportunity employer committed to diversity. J-18808-Ljbffr
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