Tata Consultancy Services
Contact center data and AI Architect
Tata Consultancy Services - Phoenix, Arizona, United States, 85003
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Overview
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Contact center data and AI Architect
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Contact center data and AI Architect
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Tata Consultancy Services Job Title : Contact center data and AI Architect
Experience Required - 8+ Years
Roles & Responsibilities
Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents. Collaborate with data architects to ensure reporting continuity and regulatory compliance. Evaluate and recommend which data archiotecture that will minimize impact for downstream system during migration to CCaaS Identify opportunities to enhance customer experience using AI—intent detection, virtual assistants, predictive routing, sentiment analysis, and more. Collaborate with internal AI/ML teams to define data-driven automation use cases and implementation strategy. Work closely with IT, customer service operations, business teams, and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success.
Salary Range - $100,000 to $135,000 per year Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
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Contact center data and AI Architect
role at
Tata Consultancy Services 1 week ago Be among the first 25 applicants Join to apply for the
Contact center data and AI Architect
role at
Tata Consultancy Services Job Title : Contact center data and AI Architect
Experience Required - 8+ Years
Roles & Responsibilities
Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents. Collaborate with data architects to ensure reporting continuity and regulatory compliance. Evaluate and recommend which data archiotecture that will minimize impact for downstream system during migration to CCaaS Identify opportunities to enhance customer experience using AI—intent detection, virtual assistants, predictive routing, sentiment analysis, and more. Collaborate with internal AI/ML teams to define data-driven automation use cases and implementation strategy. Work closely with IT, customer service operations, business teams, and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success.
Salary Range - $100,000 to $135,000 per year Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Get notified about new Data Architect jobs in
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