Clinical Administrative Assistant

JOB SUMMARY: The Administrative Assistant/Receptionist is essential in providing exceptional patient care at Yellowstone Plastic Surgery. From the first phone call through the patient's final appointment, this role coordinates patient interactions, manages scheduling, provides clear communication, and ensures an organized and welcoming environment. The Administrative Assistant/Receptionist handles inquiries, coordinates appointments, supports administrative processes, and ensures that every patient's experience is smooth and professional. Serving as the initial point of contact, this role advocates for patients by maintaining efficient operations and exceptional service standards.

PERFORMANCE REQUIREMENTS: OFFICE 1. Greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment. 2. Maintains the patient record. Organize and maintain files and databases in a confidential manner (in written and/or electronic format) (link removed)>3. Facilitates communication and efficient unit/department operations (Manage communication including emails and phone calls). 4. Screen phone calls, redirect calls, and take messages. 5. Maintains awareness and control of reception desk and surrounding area. 6. Demonstrates knowledge and use of available resources and communication tools. 7. Schedule appointments, meetings, and reservations as needed. 8. Receive deliveries; sort and distribute incoming mail. Maintain and order office supplies. Receive invoices and review for accuracy. 9. Initiates and maintains positive relationships and professional demeanor with patients, customers and coworkers. 10. Attends staff meetings and educational opportunities. 11. Takes responsibility for self-development and supports a learning environment. 12. Displays commitment to the mission of the hospital and its values.

ADDITIONAL RESPONSIBILITIES 1. Performs other duties as assigned. 2. Complies with all policies and standards. 3. For specific duties and responsibilities, refer to documentation provided by the department during orientation. 4. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the YPS Code of Conduct and YPS policies and procedures are in place to address appropriate use of PHI in the workplace.

EDUCATION AND EXPERIENCE: 1. High School Equivalent / GED (Required). 2. 1+ years Of experience in a clinical setting with secretarial experience (Required) or 1+ years of experience in front desk/customer service work (Required) or 1+ years Experience in secretarial work (Required) 3. Comfortable with routinely shifting demands.

ESSENTIAL SKILLS AND ABILITIES: 1. Demonstrates strong interpersonal skills and excellent communication skills both written and verbal, as well as, exhibiting strong organizational skills and work ethic. (Required proficiency). 2. Ability to complete tasks with minimal supervision. (Required proficiency). 3. Ability to de-escalate tense situations in a calm and constructive manner. Good oral and written communication skills (Required proficiency). 4. Proficient computer needs with the ability to grow and adapt to new technologies. (Required proficiency). 5. Data entry experience; Working knowledge of general office equipment.

PHYSICAL DEMANDS: 1. Requires light-lifting 30 lbs maximum with frequent lifting/carrying up to 15 lbs 2. Occasional: pushing, pulling, stooping, kneeling, crouching, reaching, driving, climbing, balancing and exposure to heat, cold, dust, vapors, and fumes. 3. Frequent: standing, walking, sitting, typing, filing, Xeroxing, and exposure to noise and odors. 4. Constant: talking, hearing, repetitive motions, and eye/hand/foot coordination.

Please provide a Resume and Cover Letter to be considered for the position.