Professional Technology Integration, Inc.
Technical Support Analyst (Ref: 17718)
Professional Technology Integration, Inc., Richmond, Virginia, United States, 23298
Position: Technical Support Analyst (Ref: 17718)
Location: Richmond, VA USA, 23019
Salary: $30.00/hr.
Duration: 10 Months 18 Days - Contract
Openings: 1
Deadline: 08/14/2025
Description: ***Local Candidates ***Onsite
We are seeking a Technical Support Analyst who will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event. The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems. This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner. When problems are identified, the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems. The incumbent will prepare briefings, reports, and evaluations on system efficiency, and perform other duties as assigned.
Knowledge, Skills, and Abilities: Advanced computer skills. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required / Desired Skills Advanced computer skills Required - 5 Years Ability to multitask Required - 5 Years Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically. Required - 5 Years Customer relations skills Required - 5 Years Good verbal and written communication skills Required - 5 Years Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Required - 5 Years
Description: ***Local Candidates ***Onsite
We are seeking a Technical Support Analyst who will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event. The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems. This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner. When problems are identified, the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems. The incumbent will prepare briefings, reports, and evaluations on system efficiency, and perform other duties as assigned.
Knowledge, Skills, and Abilities: Advanced computer skills. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required / Desired Skills Advanced computer skills Required - 5 Years Ability to multitask Required - 5 Years Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically. Required - 5 Years Customer relations skills Required - 5 Years Good verbal and written communication skills Required - 5 Years Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). Required - 5 Years