Professional Technology Integration, Inc.
Help Desk Analyst (Ref: 17715)
Professional Technology Integration, Inc., Manchester, Virginia, United States
Position: Help Desk Analyst (Ref: 17715)
Location: North Chesterfield, VA USA, 23235
Salary: $27.13/hr.
Duration: 10 Months 19 Days - Contract
Openings: 1
Deadline: 08/13/2025
Description: ***Local Candidates ***Onsite
We are seeking a Help Desk Analyst who is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort to improve communications with the public and customer services.
In addition will: Become familiar with services. Answer questions from the public, business, staff and others. Identify the root cause of problems and implement solutions by gathering and analyzing available information. Track incoming calls and email requests for assistance. Perform other duties as assigned.
Knowledge, Skills, and Abilities Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills Good verbal and written communication skills Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required / Desired Skills Advanced computer skills Required - 8 Years Ability to multitask and to determine root cause of problems and implement solutions, Required - 8 Years Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required - 8 Years Customer relations skills Required - 8 Years Good verbal and written communication skills Required - 8 Years Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required - 8 Years
Description: ***Local Candidates ***Onsite
We are seeking a Help Desk Analyst who is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort to improve communications with the public and customer services.
In addition will: Become familiar with services. Answer questions from the public, business, staff and others. Identify the root cause of problems and implement solutions by gathering and analyzing available information. Track incoming calls and email requests for assistance. Perform other duties as assigned.
Knowledge, Skills, and Abilities Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills Good verbal and written communication skills Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required / Desired Skills Advanced computer skills Required - 8 Years Ability to multitask and to determine root cause of problems and implement solutions, Required - 8 Years Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required - 8 Years Customer relations skills Required - 8 Years Good verbal and written communication skills Required - 8 Years Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required - 8 Years