Albertsons
Position Purpose: Join our team as a Customer Service Operations Associate, where you will provide top-notch customer service and ensure swift, friendly, and accurate checkout experiences. Your primary goal will be to embody our customer-first philosophy and contribute to the store's success.
Key Responsibilities:
- Champion customer service programs to consistently meet or exceed service goals.
- Handle customer relations positively, effectively resolving complaints.
- Promote personalized service in alignment with our company’s philosophy.
- Assist in supervising front-end operations, managing traffic flow, checkout coverage, and maintaining cleanliness.
- Oversee front-end productivity and ensure compliance with company policies and procedures.
- Assist with daily reconciliation processes, including balancing cash registers and preparing deposit slips.
- Maintain accurate sales records and report sales information to management.
- Perform various administrative duties such as ordering money orders and managing cash flow requirements.
- Help train and schedule front-end associates as needed.
- Ensure equipment is operational and handle any scanning file issues promptly.
- Respond to incoming calls and intercom messages accurately.
- Manage payroll tasks, including inputting corrections and maintaining attendance records.
- Engage in suggestive selling and strategies to prevent shrink and sales of expired products.
- Maintain confidentiality concerning employee and store sales information.
Skills and Physical Requirements:
- Strong communication and leadership abilities, with a focus on teamwork.
- Ability to remain composed under pressure and project a positive image to the public.
- Physical capability to lift and maneuver objects weighing up to approximately 55 lbs.
- Experience operating and troubleshooting cash register and checkstand equipment.
- Strong analytical skills to handle administrative details like planning and scheduling.
- Knowledge of employment laws and front-end operational policies.
Join us in creating a safe and friendly shopping environment while ensuring our customers leave satisfied. We value every team member and offer opportunities for personal growth.
Work Environment: The work will be performed in a temperature-controlled store environment, with occasional outdoor exposure. Safety is a priority, and this position is sensitive to potential hazards.