Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About the Role
Hand & Stone Massage and Facial Spa Annapolis, located at 2480 Solomon's Island Rd, Annapolis, MD 21401, is seeking a results-oriented leader. The ideal candidate has 35 years of leadership experience, a proven track record in driving performance and sales, excellent communication skills, and a passion for fostering a positive culture. Prior experience in the spa industry or membership-driven sales is a plus. Our goal is to deliver a world-class experience to our members and guests, with our General Managers playing a key role in ensuring exceptional service, team coaching, sales growth, and business development.
Responsibilities
- Deliver excellent customer service, including managing appointments, greeting clients, and promoting memberships
- Oversee daily spa operations
- Drive sales performance
- Recruit, hire, and develop spa professionals
- Coach and monitor team performance
- Educate and sell memberships, setting and achieving sales goals
- Promote products and services enthusiastically
- Coordinate with the service team to maximize appointment bookings
- Engage in grassroots marketing and community connections
- Handle administrative duties such as reporting, P&L analysis, payroll, cash handling, inventory management
Role Requirements
- Passion for communication and customer engagement
- Flexible working hours, including nights, weekends, and holidays
- Willingness to travel for training and meetings
- Excellent verbal and written communication skills
- Fast learner with a positive attitude
- Ability to thrive in a fast-paced, high-volume environment
- Computer proficiency; experience with retail or appointment booking systems is a plus
- Strong team player capable of working independently
- Exceptional organizational skills with attention to detail and multitasking ability
- Critical thinking and customer conflict resolution skills
About FGG Spa, LLC
FGG Spa, LLC, a franchisee of Hand & Stone Massage and Facial Spa, operates over 60 locations across 8 states, including New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. As a family-oriented organization, we prioritize our people and offer benefits that reflect our growth and values.
We look forward to meeting you!
I understand that I am applying to work with an independently owned and operated Hand & Stone franchisee, separate from Hand & Stone Franchise Corp. and its affiliates. I acknowledge that employment decisions are made solely by the franchisee, and Hand & Stone Franchise Corp. does not handle applications or employment matters.
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