eTeam
Job: Customer Service Guide
Duration: 1+ Month
Job Description: Responsibilities:
You will partner with and support a group of customers through their entire customer journey with beginning with the vehicle selection and extending through ownership. You will be their primary point of contact for all things Provide exceptional quality of service during every interaction with our customers, paying close attention to sentiment. Build rapport and learn how to support each individual owner, meeting them where they are in their EV ownership journey. Track and follow up on any tasks that need to be completed on behalf of assigned customers to provide an exceptional purchase and ownership experience. Collaborate with our Vehicle Delivery, Retail, Charging, and Service partner teams. Soak up all of the information you can about *** in order to bring the brand to life with our community. Share trends and areas of opportunity to improve the customer experience. Listen and understand the needs of each owner so that you can deliver a tailored brand experience. We are introducing products that challenge what people believe to be possible. This requires us to break down complex ideas into something easy to understand and fun to read. Participate in virtual and in-person tours as assigned. Think strategically and interpret analytics and track progress using reporting and dashboards. Leverage CRM tools to augment and improve the owner experience. Travel may be required for training purposes. Additional tasks as assigned. Qualifications:
Bilingual in French and English is preferred but not required. 5 years' experience in high volume customer service role preferred. 3 years' experience in account management or dedicated customer relationship management/sales role preferred. 1-year experience in a call center environment helpful. EV industry experience helpful. Experience using CRM (e.g., Client). Exceptional organizational skills; ability to track each assigned customer's progress through transaction to delivery; prioritize workload with exceptional quality. Proven ability to multi-task and navigate multiple work streams and tools. Excellent written and verbal, bilingual a plus. Ability to learn quickly, work in a fast-paced environment, and adapt to changing timelines. Requires nights/weekends as needed; based on customer needs and urgency. Ability to travel up to 10% of the time for training purposes and to support events.
Job Description: Responsibilities:
You will partner with and support a group of customers through their entire customer journey with beginning with the vehicle selection and extending through ownership. You will be their primary point of contact for all things Provide exceptional quality of service during every interaction with our customers, paying close attention to sentiment. Build rapport and learn how to support each individual owner, meeting them where they are in their EV ownership journey. Track and follow up on any tasks that need to be completed on behalf of assigned customers to provide an exceptional purchase and ownership experience. Collaborate with our Vehicle Delivery, Retail, Charging, and Service partner teams. Soak up all of the information you can about *** in order to bring the brand to life with our community. Share trends and areas of opportunity to improve the customer experience. Listen and understand the needs of each owner so that you can deliver a tailored brand experience. We are introducing products that challenge what people believe to be possible. This requires us to break down complex ideas into something easy to understand and fun to read. Participate in virtual and in-person tours as assigned. Think strategically and interpret analytics and track progress using reporting and dashboards. Leverage CRM tools to augment and improve the owner experience. Travel may be required for training purposes. Additional tasks as assigned. Qualifications:
Bilingual in French and English is preferred but not required. 5 years' experience in high volume customer service role preferred. 3 years' experience in account management or dedicated customer relationship management/sales role preferred. 1-year experience in a call center environment helpful. EV industry experience helpful. Experience using CRM (e.g., Client). Exceptional organizational skills; ability to track each assigned customer's progress through transaction to delivery; prioritize workload with exceptional quality. Proven ability to multi-task and navigate multiple work streams and tools. Excellent written and verbal, bilingual a plus. Ability to learn quickly, work in a fast-paced environment, and adapt to changing timelines. Requires nights/weekends as needed; based on customer needs and urgency. Ability to travel up to 10% of the time for training purposes and to support events.