Adecco USA
Customer Service Guide (Bilingual - French/English Preferred) Onsite in Tampa, FL
Job details: Pay Rate:
$22/hour Location:
Tampa, FL Work Hours:
Full-time, can be Monday-Friday or Tuesday-Saturday with typical hours of 8 am - 5 pm (hours may vary) About the Role
As a
Customer Service Guide , you'll support them through their entire journey, from selecting a vehicle to long-term ownership. You'll be their primary point of contact, building rapport and providing a personalized, seamless experience.
Responsibilities Serve as the main point of contact for an assigned group of customers, guiding them through the entire company ownership journey. Provide exceptional service by building strong relationships and understanding the unique needs of each customer. Manage a high volume of inquiries and tasks, tracking progress and ensuring a smooth experience from transaction to delivery. Collaborate with other teams, including Vehicle Delivery, Retail, Charging, and Service, to resolve customer issues. Become a expert, sharing your knowledge to bring the brand to life for our community. Identify and share customer trends to help improve the overall experience. Participate in virtual and in-person tours and events as needed. Use CRM tools (like Salesforce) and dashboards to track progress and enhance the customer experience. Qualifications
Bilingual in French and English is strongly preferred but not required. 5+ years of experience in a high-volume customer service role (3 years minimum). 3+ years of experience in account management or a dedicated customer relationship management/sales role (1 year minimum). Experience working in a call center environment is a plus. Prior experience in the EV industry is helpful. Proven proficiency with CRM tools like Salesforce. Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment. Excellent written and verbal communication skills. Flexibility to work nights and weekends based on customer needs. Ability to travel up to 10% for training and event support.
Application Note:
Please ensure your resume includes your location at the top. We look forward to hearing from you! Pay Details:
$22.00 per week
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job details: Pay Rate:
$22/hour Location:
Tampa, FL Work Hours:
Full-time, can be Monday-Friday or Tuesday-Saturday with typical hours of 8 am - 5 pm (hours may vary) About the Role
As a
Customer Service Guide , you'll support them through their entire journey, from selecting a vehicle to long-term ownership. You'll be their primary point of contact, building rapport and providing a personalized, seamless experience.
Responsibilities Serve as the main point of contact for an assigned group of customers, guiding them through the entire company ownership journey. Provide exceptional service by building strong relationships and understanding the unique needs of each customer. Manage a high volume of inquiries and tasks, tracking progress and ensuring a smooth experience from transaction to delivery. Collaborate with other teams, including Vehicle Delivery, Retail, Charging, and Service, to resolve customer issues. Become a expert, sharing your knowledge to bring the brand to life for our community. Identify and share customer trends to help improve the overall experience. Participate in virtual and in-person tours and events as needed. Use CRM tools (like Salesforce) and dashboards to track progress and enhance the customer experience. Qualifications
Bilingual in French and English is strongly preferred but not required. 5+ years of experience in a high-volume customer service role (3 years minimum). 3+ years of experience in account management or a dedicated customer relationship management/sales role (1 year minimum). Experience working in a call center environment is a plus. Prior experience in the EV industry is helpful. Proven proficiency with CRM tools like Salesforce. Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment. Excellent written and verbal communication skills. Flexibility to work nights and weekends based on customer needs. Ability to travel up to 10% for training and event support.
Application Note:
Please ensure your resume includes your location at the top. We look forward to hearing from you! Pay Details:
$22.00 per week
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.