State of New Mexico
Permitting Customer Service Representative
State of New Mexico, Albuquerque, New Mexico, United States, 87101
$19.97 - $29.95 Hourly
$41,527 - $62,291 Annually
This position is a Pay Band C4
Posting Details
The Construction Industries Division (CID) protects consumers by regulating the industry through policies that promote business growth, safety and general welfare of the public. The division strives to provide excellent customer service, every time while ensuring the construction is performed in a safe, competent and professional manner; licensing contractors and enforcing licensing laws; requiring licensure for any person practicing or offering to practice construction contracting; enforcing the laws, regulations, and standards governing construction in a fair and uniform manner; and, providing resolution to disputes that arise from construction activities.
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Why does the job exist?
To provide administrative support for the Construction Industries, Manufactured Housing and Modular Divisions permitting process. Accurately input permit application data into the permitting system. Provide exceptional customer service by answering general questions both in person and on the phone. Provide website and direct contact information when needed. Work closely with front line staff in other CID/MHD offices across the state. Other duties may include daily deposits, collecting and distributing mail, archiving records and other special projects and duties as assigned.
How does it get done?
Responsibilities include the intake of plans (for plan review), processing applications for electrical, mechanical/plumbing and general building permits, and collecting permit fees. The position works closely with contractors, homeowners and the public, greeting them in person and on the phone. Issuing decals for the modular program. Assisting customers with on line permitting questions and issues. Some travel may be required. Other duties as assigned by supervisor.
Who are the customers?
The constituents of New Mexico to include homeowners, contractors, architects, engineers and the public.
Ideal Candidate
Ideal candidate will have experience in the use of databases, accurate data entry, excellent telephone etiquette, exceptional customer service skills and a willingness to expand their knowledge base.
Minimum Qualification
High School diploma or Equivalency and one (1) year of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.
Employment Requirements
Must be able to pass a background check and maintain a valid driver's license.
Working Conditions
Work is performed in an office setting with exposure to visual/video display terminal (VDT) and extensive personal computer and telephone usage. Sitting, standing, reaching, bending and some lifting is required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Sonya Norman. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
$41,527 - $62,291 Annually
This position is a Pay Band C4
Posting Details
The Construction Industries Division (CID) protects consumers by regulating the industry through policies that promote business growth, safety and general welfare of the public. The division strives to provide excellent customer service, every time while ensuring the construction is performed in a safe, competent and professional manner; licensing contractors and enforcing licensing laws; requiring licensure for any person practicing or offering to practice construction contracting; enforcing the laws, regulations, and standards governing construction in a fair and uniform manner; and, providing resolution to disputes that arise from construction activities.
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Why does the job exist?
To provide administrative support for the Construction Industries, Manufactured Housing and Modular Divisions permitting process. Accurately input permit application data into the permitting system. Provide exceptional customer service by answering general questions both in person and on the phone. Provide website and direct contact information when needed. Work closely with front line staff in other CID/MHD offices across the state. Other duties may include daily deposits, collecting and distributing mail, archiving records and other special projects and duties as assigned.
How does it get done?
Responsibilities include the intake of plans (for plan review), processing applications for electrical, mechanical/plumbing and general building permits, and collecting permit fees. The position works closely with contractors, homeowners and the public, greeting them in person and on the phone. Issuing decals for the modular program. Assisting customers with on line permitting questions and issues. Some travel may be required. Other duties as assigned by supervisor.
Who are the customers?
The constituents of New Mexico to include homeowners, contractors, architects, engineers and the public.
Ideal Candidate
Ideal candidate will have experience in the use of databases, accurate data entry, excellent telephone etiquette, exceptional customer service skills and a willingness to expand their knowledge base.
Minimum Qualification
High School diploma or Equivalency and one (1) year of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.
Employment Requirements
Must be able to pass a background check and maintain a valid driver's license.
Working Conditions
Work is performed in an office setting with exposure to visual/video display terminal (VDT) and extensive personal computer and telephone usage. Sitting, standing, reaching, bending and some lifting is required.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Sonya Norman. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.