Northwestern Memorial Healthcare
Manager of Operations-Digestive Health Institute Center of Advanced Endoscopy
Northwestern Memorial Healthcare, Winfield, Illinois, United States, 60190
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The
Manager of Operations, Digestive Health Institute Center of Advanced Endoscopy
reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities: Oversee daily operations of both clinic and lab functions ensuring seamless integration and exceptional patient experiences. Ensures effective supervision across all shifts and service areas. Recruits, onboards, and develops high-performing clinical and administrative teams aligned with Northwestern Medicine's mission and values. Designs and implements efficient workflows that enhance quality, safety and patient satisfaction Partners with clinical and vendor teams to safely adopt and operationalize advanced technologies Works closely with internationally recognized endoscopists, clinical leaders and executive stakeholders to support the center's strategic direction. Supports the integration of advanced training platforms such as simulation, augmented reality and live-streamed procedures. Optimizes patient throughput and care coordination while maintaining a safe, high-qualityenvironment of care. Supports the development of annual operating and capital budgets in partnership with senior leadership Monitors financial performance and market growth initiatives. Supports strategic planning and market growth initiatives Partners with leadership to advance improvement projects and innovation Lead process improvement initiatives using DMAIC and other methodologies Ensure compliance with regulatory requirements, billing and accreditation standards Implement new protocols and technologies in collaboration with clinical teams Supports construction and facilities planning as needed Build strong relationships with staff, physicians, vendors and patients Actively seek and respond to feedback to improve service delivery Champion patient-centered care and satisfaction Qualifications
Required:
Bachelor's degree in business administration, healthcare administration, nursing or other allied health professions 5-7 years of leadership experience in healthcare operations Experience leading procedural and/or surgical operations The individual shall be qualified by training, experience, interest, and demonstrated current ability Excellent interpersonal skills Exceptional time-management and organizational skills Preferred:
Strongly prefer Master's degree in business administration, healthcare administration, nursing, orother allied health professions Advanced certifications strongly preferred Strongly prefer experience leading procedural operations and managing ambulatory practices, working directly with a highly engaged group of Physicians Strong project management and analytical skills Gastroenterology, Hepatology, or General/Colorectal Surgery clinical experience Additional Information
Northwestern Medicine is investing in the future of digestive health with the launch of a state-of-the-art, 20,000-square-foot
Center for Advanced Endoscopy
at Central DuPage Hospital. The Center for Advanced Endoscopy will function at the level of an academic medical center, equipped with leading-edge technologies and procedures including third space endoscopy, endobariatrics, interventional EUS, complex ERCP, flexible robotic endoscopy, and pioneering applications of artificial intelligence in endoscopy. Patients will benefit from concierge-level care from referral through treatment, reflecting Northwestern Medicine's core values of Patients First and Care Where You Live.
Key Areas of Oversight:
GI Endoscopy Services:
Advanced GI Clinic Advanced GI Procedure Lab Advanced GI Prep and Recovery Areas
Program Development:
Advanced Gastroenterology Endoscopy Research and education initiatives
Business Operations:
Staff modeling and workforce planning Budget development and financial analysis Quality reporting and regulatory compliance
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The
Manager of Operations, Digestive Health Institute Center of Advanced Endoscopy
reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities: Oversee daily operations of both clinic and lab functions ensuring seamless integration and exceptional patient experiences. Ensures effective supervision across all shifts and service areas. Recruits, onboards, and develops high-performing clinical and administrative teams aligned with Northwestern Medicine's mission and values. Designs and implements efficient workflows that enhance quality, safety and patient satisfaction Partners with clinical and vendor teams to safely adopt and operationalize advanced technologies Works closely with internationally recognized endoscopists, clinical leaders and executive stakeholders to support the center's strategic direction. Supports the integration of advanced training platforms such as simulation, augmented reality and live-streamed procedures. Optimizes patient throughput and care coordination while maintaining a safe, high-qualityenvironment of care. Supports the development of annual operating and capital budgets in partnership with senior leadership Monitors financial performance and market growth initiatives. Supports strategic planning and market growth initiatives Partners with leadership to advance improvement projects and innovation Lead process improvement initiatives using DMAIC and other methodologies Ensure compliance with regulatory requirements, billing and accreditation standards Implement new protocols and technologies in collaboration with clinical teams Supports construction and facilities planning as needed Build strong relationships with staff, physicians, vendors and patients Actively seek and respond to feedback to improve service delivery Champion patient-centered care and satisfaction Qualifications
Required:
Bachelor's degree in business administration, healthcare administration, nursing or other allied health professions 5-7 years of leadership experience in healthcare operations Experience leading procedural and/or surgical operations The individual shall be qualified by training, experience, interest, and demonstrated current ability Excellent interpersonal skills Exceptional time-management and organizational skills Preferred:
Strongly prefer Master's degree in business administration, healthcare administration, nursing, orother allied health professions Advanced certifications strongly preferred Strongly prefer experience leading procedural operations and managing ambulatory practices, working directly with a highly engaged group of Physicians Strong project management and analytical skills Gastroenterology, Hepatology, or General/Colorectal Surgery clinical experience Additional Information
Northwestern Medicine is investing in the future of digestive health with the launch of a state-of-the-art, 20,000-square-foot
Center for Advanced Endoscopy
at Central DuPage Hospital. The Center for Advanced Endoscopy will function at the level of an academic medical center, equipped with leading-edge technologies and procedures including third space endoscopy, endobariatrics, interventional EUS, complex ERCP, flexible robotic endoscopy, and pioneering applications of artificial intelligence in endoscopy. Patients will benefit from concierge-level care from referral through treatment, reflecting Northwestern Medicine's core values of Patients First and Care Where You Live.
Key Areas of Oversight:
GI Endoscopy Services:
Advanced GI Clinic Advanced GI Procedure Lab Advanced GI Prep and Recovery Areas
Program Development:
Advanced Gastroenterology Endoscopy Research and education initiatives
Business Operations:
Staff modeling and workforce planning Budget development and financial analysis Quality reporting and regulatory compliance
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.