Evonik Industries
What we offer
You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.
Click on the link to learn more about Evonik from our employees:
https://careers.evonik.com/en/about/meet-the-team/
The Customer Service Representative is responsible for all aspects of customer communication and order-related services, including domestic, import, and export tasks. Oversees customer service functions for NA and supports international operations. Acts as a key partner to Regional Sales Managers, facilitating coordination between customers and internal departments. Reports directly to the
Head of Customer Service .
RESPONSIBILITIES Efficiently process customer orders, coordinating with credit, sales, marketing, and inventory teams to ensure accuracy and satisfaction. Work with warehouses to track and manage inventory, ensuring proper receipt and handling of new materials Maintain accurate documentation, including certificates, contracts, and regulatory filings Manage all SAP-related customer and service activities, including order processing, billing, and AR monitoring. Proactively monitor shipping schedules and delivery timelines, notifying customers and sales teams of any changes. Provide back-up support to internal teams when necessary Ensure compliance with corporate policies, industry regulations, and internal quality standards Process Improvement & Efficiency Optimization: Identifies workflow bottlenecks and collaborates with teams to enhance operational efficiency. Customer Engagement & Relationship Building: Strengthens direct relationships with customer purchasing teams and internal stakeholders to improve service levels. REQUIREMENTS
Knowledge and skills typically associated with a Bachelor's degree or equivalent experience. 3-5 years of customer support experience, with strong communication and decision-making skills required. Candidate must be a self-starter, detail-oriented, and able to multitask effectively while maintaining a positive attitude. Proficiency in PC systems and SAP is required. Experience in customer service within the chemical industry, along with knowledge of import/export processes and chemical terminology, would be beneficial. Additionally, the ability to drive internal collaboration, monitor accounts receivable, and proactively manage customer relationships is essential to ensure seamless service and business growth. Summary Compensation & Benefits:
Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data).
Pay Range: The starting rate for this position is:
$75,000-$80,000
Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:
Medical, dental, and vision benefits Paid time off plan 401(k) savings plans Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Employee Assistance Program Voluntary Benefits and Employee Discounts Disability benefits Life Insurance Parental leave Tuition Reimbursement
The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager: Brittney Compton [C]
Company is Evonik Corporation
You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and professional development are of course part of the package. Since 2009 Evonik Industries AG has been certified as a family-friendly company by the German Hertie Foundation.
Click on the link to learn more about Evonik from our employees:
https://careers.evonik.com/en/about/meet-the-team/
The Customer Service Representative is responsible for all aspects of customer communication and order-related services, including domestic, import, and export tasks. Oversees customer service functions for NA and supports international operations. Acts as a key partner to Regional Sales Managers, facilitating coordination between customers and internal departments. Reports directly to the
Head of Customer Service .
RESPONSIBILITIES Efficiently process customer orders, coordinating with credit, sales, marketing, and inventory teams to ensure accuracy and satisfaction. Work with warehouses to track and manage inventory, ensuring proper receipt and handling of new materials Maintain accurate documentation, including certificates, contracts, and regulatory filings Manage all SAP-related customer and service activities, including order processing, billing, and AR monitoring. Proactively monitor shipping schedules and delivery timelines, notifying customers and sales teams of any changes. Provide back-up support to internal teams when necessary Ensure compliance with corporate policies, industry regulations, and internal quality standards Process Improvement & Efficiency Optimization: Identifies workflow bottlenecks and collaborates with teams to enhance operational efficiency. Customer Engagement & Relationship Building: Strengthens direct relationships with customer purchasing teams and internal stakeholders to improve service levels. REQUIREMENTS
Knowledge and skills typically associated with a Bachelor's degree or equivalent experience. 3-5 years of customer support experience, with strong communication and decision-making skills required. Candidate must be a self-starter, detail-oriented, and able to multitask effectively while maintaining a positive attitude. Proficiency in PC systems and SAP is required. Experience in customer service within the chemical industry, along with knowledge of import/export processes and chemical terminology, would be beneficial. Additionally, the ability to drive internal collaboration, monitor accounts receivable, and proactively manage customer relationships is essential to ensure seamless service and business growth. Summary Compensation & Benefits:
Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data).
Pay Range: The starting rate for this position is:
$75,000-$80,000
Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:
Medical, dental, and vision benefits Paid time off plan 401(k) savings plans Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Employee Assistance Program Voluntary Benefits and Employee Discounts Disability benefits Life Insurance Parental leave Tuition Reimbursement
The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager: Brittney Compton [C]
Company is Evonik Corporation