CRG LP
Bilingual - Customer Service Representative
Location:
Onsite-Houston, Texas 77023 Duration:
6+ months Pay Rate:
$17.00-$18.00 Shift Details:
Monday- Saturdaywith Sundays off. 2 shift Options.
First Shift:
6:00am - 2:30pm Second Shift:
10:30am - 7:00pm
JOB DESCRIPTION In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Key Responsibilities Dispatch & Route Oversight
Monitor 30-40 daily routes and stay in direct phone contact with driver teams during deliveries Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant Maintain real-time awareness of route exceptions, delays, and customer escalations Customer Escalation Support
Communicate with customers during in-home deliveries when drivers need assistance explaining services De-escalate complaints and clarify expectations Act as a liaison between the customer and driver teams to preserve the experience and protect the brand Warehouse Check-In Support (Primarily 2nd Shift)
Direct driver teams returning from their routes on trash segregation and haul-away drop zones Ensure drivers complete the Costco check-in process before leaving Identify and report any non-compliance or missing assets Team Leadership & Communication
Serve as lead over CSR support staff during shift; provide direction and escalation support Capture daily service disruptions, late departures, and unscanned badges Share key issues and recommendations with the Ops Manager for follow-up Qualifications
Fluent in Spanish and English - must be able to speak, listen, and translate clearly in both languages 3+ years in dispatch, field operations, or logistics (appliance/furniture preferred) Strong phone presence - assertive, calm under pressure, and capable of influencing others Comfort working in a warehouse environment with live driver communication Reliable and professional demeanor - this is a customer-facing position, even if you're behind the scenes Preferred Experience
Prior work in appliance installation, furniture assembly, or handyman/trade roles Previous leadership experience in a dispatch, warehouse, or delivery setting Familiarity with Descartes Route Planner, CLX, or other TMS systems JN003
Onsite-Houston, Texas 77023 Duration:
6+ months Pay Rate:
$17.00-$18.00 Shift Details:
Monday- Saturdaywith Sundays off. 2 shift Options.
First Shift:
6:00am - 2:30pm Second Shift:
10:30am - 7:00pm
JOB DESCRIPTION In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Key Responsibilities Dispatch & Route Oversight
Monitor 30-40 daily routes and stay in direct phone contact with driver teams during deliveries Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant Maintain real-time awareness of route exceptions, delays, and customer escalations Customer Escalation Support
Communicate with customers during in-home deliveries when drivers need assistance explaining services De-escalate complaints and clarify expectations Act as a liaison between the customer and driver teams to preserve the experience and protect the brand Warehouse Check-In Support (Primarily 2nd Shift)
Direct driver teams returning from their routes on trash segregation and haul-away drop zones Ensure drivers complete the Costco check-in process before leaving Identify and report any non-compliance or missing assets Team Leadership & Communication
Serve as lead over CSR support staff during shift; provide direction and escalation support Capture daily service disruptions, late departures, and unscanned badges Share key issues and recommendations with the Ops Manager for follow-up Qualifications
Fluent in Spanish and English - must be able to speak, listen, and translate clearly in both languages 3+ years in dispatch, field operations, or logistics (appliance/furniture preferred) Strong phone presence - assertive, calm under pressure, and capable of influencing others Comfort working in a warehouse environment with live driver communication Reliable and professional demeanor - this is a customer-facing position, even if you're behind the scenes Preferred Experience
Prior work in appliance installation, furniture assembly, or handyman/trade roles Previous leadership experience in a dispatch, warehouse, or delivery setting Familiarity with Descartes Route Planner, CLX, or other TMS systems JN003