Fusion Innovation
Job Description
Fusion Innovation's recent growth has earned us a top spot in the Inc 5000 Fastest Growing Private Companies in America and in Washington Business Journal's Best Places to Work multiple years in a row. Our team members are passionate about their work and are empowered to contribute their unique skills and perspectives to our projects. Here at Fusion, we put people first. When you join us, you don't just join a company, you join a family. If you are ready to be part of a fun and engaging team where your innovative ideas are heard, supported, and make ever lasting mission impacts for our Nation's most sensitive programs, you have come to the right place.
Position Overview
The Contractor shall monitor and perform various business account activities required for acquiring and maintaining Mission Partner IT resources.
Establish, manage, and close-out requisite profiles for acquired IT resources and Mission Partner projects within Sponsor business management systems. Profile records shall be completed within one business day of the request and shall include SLA and CSA documentation and associated funding templates. Perform frequent quality assurance checks of Mission Partner project profiles, account documentation, and funding data to ensure accuracy and minimize potential gaps in service. Discovered or reported inconsistencies, errors, and/or missing
information shall be addressed and validated immediately. Corrections shall be applied once the validation process is completed. Project funding status shall be closely monitored. Steps to coordinate with Mission Partners to ensure sufficient levels are maintained shall be a priority. Initiate, transition, and close-out all SLAs and CSAs in a timely manner, to include the annual SLA transition process that occurs. Activities shall be coordinated with Mission Partners to ensure financial obligations are sustained and/or
concluded. SLA close-outs shall occur within one business day of their PoP end date. Administer monthly billing and invoicing processes for all deployed IT resources. ATS's shall be checked to ensure the Sheets were submitted correctly and are devoid of missing information. The Contractor shall then prepare an ATS tracking summarization report and immediately notify pertinent Mission Partners, Prime Contractors, Sponsor, and pertinent functional teams regarding any outstanding and/or rejected ATS's. Validate weekly Burn Report that captures ATS input and SLA funding updates. Daily tracking shall be performed to ensure accuracy of the Burn Report. Ensure weekly ATS data is updated correctly in the system. Mission Partners and Prime Contractors shall be notified of outstanding and/or rejected ATS's within two (2) business days of the due date, and corrections made within five (5) business days of the due date. Review, validate and import cost data into the Sponsor's Capture-Billing system prior to executing the distribution of monthly invoices to Mission Partners. Review and associate recorded cost data in monthly invoices the Wednesday prior to distributing to Mission Partner invoices. Immediately address observed and/or reported invoice errors to ensure corrections are reflected in the following month's invoice. Coordinate with the Finance Administration to ensure Other Direct Costs (ODCs) are incorporated as part of the monthly invoicing process. Take immediate action to resolve discovered funding and cost issues prior to the next billing cycle; i.e.,
unliquidated obligations, unprocessed, unassociated, pending and/or cost irregularities. Ensure billing and invoice-related documentation is archived after each reporting period. Ensure inquiries and reported issues by Mission Partners and other key stakeholders are acknowledged within one business day; for example, issues pertaining to SLAs, CSAs, project profiles, funding levels, etc. Use and maintain effective communication and outreach with all Mission Partners and stakeholders to foster positive working relationships. Provide assistance to Mission Partners and Prime Contractors regarding the use of Sponsor business management tools and account management processes, to include:
SLA and CSA processing
WMS and Primavera familiarization and required data entries
Funding processes and how to address issues
Indoctrinations to the ATS process. Collaborate with the Acquisition Administration and Finance Administration teams to:
Facilitate Mission Partner support
Address and resolve processing and/or support issues
Devise resolutions to satisfy operating and financial requirements for the Sponsor and Mission Partners.
Document and actively maintain detailed Standard Operating Procedures (SOPs) for all Customer Account Management processes unique to the BE, to include (as a minimum) process schedules, workflows, guides, interactions with functional teams within the BE, Mission Partners, and interaction with key business systems/applications that support the Customer Account Management role. Required Skills
Active Top Secret/SCI with Polygraph. A Bachelor's degree in a business or technical discipline; e.g., Business Administration, Business Management, Accounting, or systems engineering. Five (5) years of experience supporting project management, contracts, and/or purchasing-related activities. Desired Skills
Two (2) years of experience supporting acquisition-related activities within the Intelligence Community. Experience with Sponsor business system; e.g., BASIS, COGNOS, CAPTURE Billing, CAPTURE Contracts, Workforce Management System (WMS), or SLA Workflow
Please note that all applicants must be U.S. citizens and require additional screening from our clients.
Fusion Innovation LLC is an Equal Opportunity/Affirmative Action Employer.
Fusion Innovation's recent growth has earned us a top spot in the Inc 5000 Fastest Growing Private Companies in America and in Washington Business Journal's Best Places to Work multiple years in a row. Our team members are passionate about their work and are empowered to contribute their unique skills and perspectives to our projects. Here at Fusion, we put people first. When you join us, you don't just join a company, you join a family. If you are ready to be part of a fun and engaging team where your innovative ideas are heard, supported, and make ever lasting mission impacts for our Nation's most sensitive programs, you have come to the right place.
Position Overview
The Contractor shall monitor and perform various business account activities required for acquiring and maintaining Mission Partner IT resources.
Establish, manage, and close-out requisite profiles for acquired IT resources and Mission Partner projects within Sponsor business management systems. Profile records shall be completed within one business day of the request and shall include SLA and CSA documentation and associated funding templates. Perform frequent quality assurance checks of Mission Partner project profiles, account documentation, and funding data to ensure accuracy and minimize potential gaps in service. Discovered or reported inconsistencies, errors, and/or missing
information shall be addressed and validated immediately. Corrections shall be applied once the validation process is completed. Project funding status shall be closely monitored. Steps to coordinate with Mission Partners to ensure sufficient levels are maintained shall be a priority. Initiate, transition, and close-out all SLAs and CSAs in a timely manner, to include the annual SLA transition process that occurs. Activities shall be coordinated with Mission Partners to ensure financial obligations are sustained and/or
concluded. SLA close-outs shall occur within one business day of their PoP end date. Administer monthly billing and invoicing processes for all deployed IT resources. ATS's shall be checked to ensure the Sheets were submitted correctly and are devoid of missing information. The Contractor shall then prepare an ATS tracking summarization report and immediately notify pertinent Mission Partners, Prime Contractors, Sponsor, and pertinent functional teams regarding any outstanding and/or rejected ATS's. Validate weekly Burn Report that captures ATS input and SLA funding updates. Daily tracking shall be performed to ensure accuracy of the Burn Report. Ensure weekly ATS data is updated correctly in the system. Mission Partners and Prime Contractors shall be notified of outstanding and/or rejected ATS's within two (2) business days of the due date, and corrections made within five (5) business days of the due date. Review, validate and import cost data into the Sponsor's Capture-Billing system prior to executing the distribution of monthly invoices to Mission Partners. Review and associate recorded cost data in monthly invoices the Wednesday prior to distributing to Mission Partner invoices. Immediately address observed and/or reported invoice errors to ensure corrections are reflected in the following month's invoice. Coordinate with the Finance Administration to ensure Other Direct Costs (ODCs) are incorporated as part of the monthly invoicing process. Take immediate action to resolve discovered funding and cost issues prior to the next billing cycle; i.e.,
unliquidated obligations, unprocessed, unassociated, pending and/or cost irregularities. Ensure billing and invoice-related documentation is archived after each reporting period. Ensure inquiries and reported issues by Mission Partners and other key stakeholders are acknowledged within one business day; for example, issues pertaining to SLAs, CSAs, project profiles, funding levels, etc. Use and maintain effective communication and outreach with all Mission Partners and stakeholders to foster positive working relationships. Provide assistance to Mission Partners and Prime Contractors regarding the use of Sponsor business management tools and account management processes, to include:
SLA and CSA processing
WMS and Primavera familiarization and required data entries
Funding processes and how to address issues
Indoctrinations to the ATS process. Collaborate with the Acquisition Administration and Finance Administration teams to:
Facilitate Mission Partner support
Address and resolve processing and/or support issues
Devise resolutions to satisfy operating and financial requirements for the Sponsor and Mission Partners.
Document and actively maintain detailed Standard Operating Procedures (SOPs) for all Customer Account Management processes unique to the BE, to include (as a minimum) process schedules, workflows, guides, interactions with functional teams within the BE, Mission Partners, and interaction with key business systems/applications that support the Customer Account Management role. Required Skills
Active Top Secret/SCI with Polygraph. A Bachelor's degree in a business or technical discipline; e.g., Business Administration, Business Management, Accounting, or systems engineering. Five (5) years of experience supporting project management, contracts, and/or purchasing-related activities. Desired Skills
Two (2) years of experience supporting acquisition-related activities within the Intelligence Community. Experience with Sponsor business system; e.g., BASIS, COGNOS, CAPTURE Billing, CAPTURE Contracts, Workforce Management System (WMS), or SLA Workflow
Please note that all applicants must be U.S. citizens and require additional screening from our clients.
Fusion Innovation LLC is an Equal Opportunity/Affirmative Action Employer.