Carrier
Redefine the HVAC Industry with Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=139563088&u=https%3A%2F%2Fwww.corporate.carrier.com%2F&a=corporate.carrier.com) or follow Carrier on social media at @Carrier (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=4009942256&u=https%3A%2F%2Ftwitter.com%2Fcarrier&a=%40Carrier) .
This role involves managing a dedicated customer portfolio while collaborating with branch-level staff in support of delivering exceptional service. The position requires moderate to extensive experience and sound judgment to plan and accomplish assigned tasks in support of specialized client requirements. Located within a local branch office, this role focuses exclusively on serving a distinct customer base, requiring cross-functional collaboration with branch and regional personnel to deliver targeted service solutions. The ideal candidate will leverage technology and relationship skills to enhance customer experience for this specialized market segment.
What you'll do
Ensure proper job booking in lock step with sales teams, including daily review of closed un-booked opportunities and complete the booking process.
Booking Service projects, work with the billing teams and support management of service projects. Review costs to date and perform any estimate of completion and communication with customers.
Review of PBDs (Preliminary Billing Documents) and ensure invoices are processed timely
Daily review of new cases created overnight by the call center and action appropriately for emergency jobs
Work with a team on daily review of our operational metrics and speak to progress and changes
Notify Service Coordinators of new job booking and schedule requirement
Project reconciliation, ensuring minimal to zero underbilled projects.
Handle new customers and vendors set up accurately to avoid any issues and disputes
Accounts Receivable Subject Matter Expert and handle disputes with customers & credit holds
Submit Tax Exemption updates
Work with our technicians and operations teams on Clearing Account review and processing
Process parts ordering for repair jobs
Process purchase orders
AAP processing
The ideal candidate will be
Detail oriented
Excellent communication and customer service skills
Self-starter, with strong energy, enthusiasm, and process orientation
Strong organization, planning and time management skills
Ability to create lasting relationships with external teams
Thrives in a fast-paced service environment
Knowledge of Salesforce
Knowledge of S4 / SAP
EHS awareness
What you'll need
High School Diploma/GED and 5 years of experience in customer service or service operations or bachelor's degree.
2 years of experience in customer service or service operations.
#LI-Onsite
RSRCAR
Pay Range:
$79,500.00-$111,500.00
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Job Applicant's Privacy Notice:
Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=139563088&u=https%3A%2F%2Fwww.corporate.carrier.com%2F&a=corporate.carrier.com) or follow Carrier on social media at @Carrier (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=4009942256&u=https%3A%2F%2Ftwitter.com%2Fcarrier&a=%40Carrier) .
This role involves managing a dedicated customer portfolio while collaborating with branch-level staff in support of delivering exceptional service. The position requires moderate to extensive experience and sound judgment to plan and accomplish assigned tasks in support of specialized client requirements. Located within a local branch office, this role focuses exclusively on serving a distinct customer base, requiring cross-functional collaboration with branch and regional personnel to deliver targeted service solutions. The ideal candidate will leverage technology and relationship skills to enhance customer experience for this specialized market segment.
What you'll do
Ensure proper job booking in lock step with sales teams, including daily review of closed un-booked opportunities and complete the booking process.
Booking Service projects, work with the billing teams and support management of service projects. Review costs to date and perform any estimate of completion and communication with customers.
Review of PBDs (Preliminary Billing Documents) and ensure invoices are processed timely
Daily review of new cases created overnight by the call center and action appropriately for emergency jobs
Work with a team on daily review of our operational metrics and speak to progress and changes
Notify Service Coordinators of new job booking and schedule requirement
Project reconciliation, ensuring minimal to zero underbilled projects.
Handle new customers and vendors set up accurately to avoid any issues and disputes
Accounts Receivable Subject Matter Expert and handle disputes with customers & credit holds
Submit Tax Exemption updates
Work with our technicians and operations teams on Clearing Account review and processing
Process parts ordering for repair jobs
Process purchase orders
AAP processing
The ideal candidate will be
Detail oriented
Excellent communication and customer service skills
Self-starter, with strong energy, enthusiasm, and process orientation
Strong organization, planning and time management skills
Ability to create lasting relationships with external teams
Thrives in a fast-paced service environment
Knowledge of Salesforce
Knowledge of S4 / SAP
EHS awareness
What you'll need
High School Diploma/GED and 5 years of experience in customer service or service operations or bachelor's degree.
2 years of experience in customer service or service operations.
#LI-Onsite
RSRCAR
Pay Range:
$79,500.00-$111,500.00
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Job Applicant's Privacy Notice:
Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice