Putzmeister
Summary:
Provide best in class customer service by assisting both dealers and direct customers with complaints and questions. Provide timely information regarding Service, Maintenance and Parts of Putzmeister Industrial Pump Systems. Travel to sites and perform Service and Maintenance work, as well as Commissioning equipment if needed. Build and maintain business relationships which position Putzmeister as providing Premier Product Support.
Essential Duties and Responsibilities: Manage time and territory to provide timely & effective resolution of customers' equipment problems / concerns in the field, sometimes in difficult situations. Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, PLC and interrelated problems. Professionally communicate information concerning repairs, production issues, product quality, or customer related issues. Provide in-service or commissioning of new equipment at customer locations. Complete handover documentation. Provide professional training on machine operation, trouble shooting, and repair techniques to customers / agents in the field. Provide technical support to the agent / customer via multiple channel paths (email, telephone, text, etc.) and manage Warranty / Goodwill issues and concerns. Market / Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty). Aid in evaluation and selection of potential Service Centers (dealers). Assist and measure service center against established PM Service Standards. Prepare timely field service reports in a well written and concise manner and file them on a weekly basis. Keep abreast of industry technology and trends including industrial pumping applications / processes. Recognize the correct components as a solution to customer needs Assist customers to accurately identify parts required Assist in keeping technical publications appraised of part manual changes, additions, and corrections. Develop a working knowledge of Putzmeister products Develop ways to assist in the identification of commonly changed and specialized components Provide relevant documentation to customers for parts or machines Establish customer relationships and become point of contact Establish good relationships with PM subsidiaries Establish good relationships with Dealers and Reps and become point of contact Must be willing and able to travel internationally if and when needed for Service calls. Main areas are Central & South America, Mexico, Canada and Germany. Perform additional duties as assigned or required Qualifications:
Good communications, written and organizational skills Basic computer experience Excellent problem solving and customer service skills Detail oriented, self-motivated individual able to work well independently and in a team environment Must be willing to work extra hours as required 5-10 years of technical experience. Travel 50% + Education/Certification/Training:
High school diploma or equivalent Trade school degree is a plus (e.g. electrical, mechanic, mechatronics, hydraulics,...) PLC programming knowledge is a plus In depth knowledge of hydraulic, electrical, mechanical and PLC systems. Multi-lingual individual a plus (Spanish and/or German) Industrial pumping industry experience a plus Mandatory safety training (see "Total Compliance Management" program). On the job training Work Environment/Physical Demands:
While performing the duties of this job, the employee is regularly exposed to dust, working near moving mechanical parts; occasionally exposed to chemicals. While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions which may at times be extreme. While performing the duties of this job, the employee is occasionally exposed to very loud noise. Proper work attire, steel toe safety shoes, and safety glasses/goggles must be always worn as required by jobsite. While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch; frequently required to push and pull. Ability to regularly lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close, peripheral, and the ability to focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.
Benefits we offer:
Comprehensive benefits (medical, vision, and dental insurance) Company paid Hospital Indemnity/Accident Insurance HSA - incentives for company contributions FSA Plans Company-paid Life Insurance Company paid Short term/Long term Disability Paternity Leave 401K plan with company match Profit sharing Company events Education Reimbursement Boot Reimbursement Uniform Program Employee discount program
Provide best in class customer service by assisting both dealers and direct customers with complaints and questions. Provide timely information regarding Service, Maintenance and Parts of Putzmeister Industrial Pump Systems. Travel to sites and perform Service and Maintenance work, as well as Commissioning equipment if needed. Build and maintain business relationships which position Putzmeister as providing Premier Product Support.
Essential Duties and Responsibilities: Manage time and territory to provide timely & effective resolution of customers' equipment problems / concerns in the field, sometimes in difficult situations. Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, PLC and interrelated problems. Professionally communicate information concerning repairs, production issues, product quality, or customer related issues. Provide in-service or commissioning of new equipment at customer locations. Complete handover documentation. Provide professional training on machine operation, trouble shooting, and repair techniques to customers / agents in the field. Provide technical support to the agent / customer via multiple channel paths (email, telephone, text, etc.) and manage Warranty / Goodwill issues and concerns. Market / Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty). Aid in evaluation and selection of potential Service Centers (dealers). Assist and measure service center against established PM Service Standards. Prepare timely field service reports in a well written and concise manner and file them on a weekly basis. Keep abreast of industry technology and trends including industrial pumping applications / processes. Recognize the correct components as a solution to customer needs Assist customers to accurately identify parts required Assist in keeping technical publications appraised of part manual changes, additions, and corrections. Develop a working knowledge of Putzmeister products Develop ways to assist in the identification of commonly changed and specialized components Provide relevant documentation to customers for parts or machines Establish customer relationships and become point of contact Establish good relationships with PM subsidiaries Establish good relationships with Dealers and Reps and become point of contact Must be willing and able to travel internationally if and when needed for Service calls. Main areas are Central & South America, Mexico, Canada and Germany. Perform additional duties as assigned or required Qualifications:
Good communications, written and organizational skills Basic computer experience Excellent problem solving and customer service skills Detail oriented, self-motivated individual able to work well independently and in a team environment Must be willing to work extra hours as required 5-10 years of technical experience. Travel 50% + Education/Certification/Training:
High school diploma or equivalent Trade school degree is a plus (e.g. electrical, mechanic, mechatronics, hydraulics,...) PLC programming knowledge is a plus In depth knowledge of hydraulic, electrical, mechanical and PLC systems. Multi-lingual individual a plus (Spanish and/or German) Industrial pumping industry experience a plus Mandatory safety training (see "Total Compliance Management" program). On the job training Work Environment/Physical Demands:
While performing the duties of this job, the employee is regularly exposed to dust, working near moving mechanical parts; occasionally exposed to chemicals. While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions which may at times be extreme. While performing the duties of this job, the employee is occasionally exposed to very loud noise. Proper work attire, steel toe safety shoes, and safety glasses/goggles must be always worn as required by jobsite. While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch; frequently required to push and pull. Ability to regularly lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close, peripheral, and the ability to focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.
Benefits we offer:
Comprehensive benefits (medical, vision, and dental insurance) Company paid Hospital Indemnity/Accident Insurance HSA - incentives for company contributions FSA Plans Company-paid Life Insurance Company paid Short term/Long term Disability Paternity Leave 401K plan with company match Profit sharing Company events Education Reimbursement Boot Reimbursement Uniform Program Employee discount program