Pearl Real Estate
Job Description
A Pearl Event Manager reports directly to the Director of Catering & Conference Services, and is responsible for creating leaders, fostering the Pearl culture within the sales, event management and revenue management departments for The Westin Houston Medical Center/ Museum District.
A Pearl Event Manager must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm, and compassion that challenge each person to unlock their own potential.
The Pearl Event Manager is responsible for the successful operation and administration of client events, conferences, meetings, and functions. The Event Manager must drive results by creating the desired event and meet clients' needs through active communication, planning and team leadership. Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout the pre-event, event and post-event phases of property events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports Director of Catering & Conference Services with groups and events. Serves as the event planner's primary contact (following turnover) on property and is responsible for customer experience.
The Event Manager must ensure that our associates, co-workers, and our customers are treated with the utmost respect at all times since they are the key to our success.
Responsibilities - (not limited to) • Passion and commitment to the business at an ownership level • Effectively oversee Event Management to inspire the guest's loyalty • Manage guest relations • Ensure compliance with brand standards as well as Pearl standards and procedures • Maintain effective and open communication • Foster teamwork • Must possess high energy, professionalism and confidence every day and in every way • Be a highly motivated and enthusiastic leader • Participating in the Pearl required meetings with enthusiasm and commitment to success • Must be capable to successfully prioritizing, delegating, organize and multi-task • Must be able to conduct daily business with integrity and be ethical at all times • Must maintain a safe working environment through ongoing compliance of safety guidelines • Treat guests, associates, vendors and co-workers with professionalism and respect at all times • Oversees customer experiences from file turnover through the post event phase until turnover back to sales • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback • Manages group room blocks and meeting space for assigned groups • Be able to work well under pressure and meet or beat deadlines • Implement ongoing methods to increase the meeting planner evaluation scores • Manages revenue and profitability associated with events
Forecasts group sleeping rooms and event revenue (catering and audio-visual) for events and groups
Consistently participate in the re-booking of repeat business through long-term client relationships
Thorough knowledge of sales techniques including strong closing and negotiating skills
Up-sells products and services throughout the event process
Participates in customer site inspections and assists with the sales process when necessary
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
Excellent creative skills to provide innovative set-ups, menus and functions for groups • Work closely with the banquet department on operations and event execution • Ability to quickly evaluate alternative solutions and execute a plan of action • Provide overall direction, coordination and execution of all BEO's generated • Generate detailed resumes for hotel departments • Timely response to client's e-mails, phone calls or communication • Ability to work with outside vendors for execution of client events • Works closely with the accounting department to ensure the billing is approved and set-up properly • Upon conclusion of conference, review final bill and evaluation with meeting planner • Follows up with customer post-event • Microsoft Word and Excel • Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates
Qualifications - (not limited to) • Event Manager experience (2 years) or similar functions in other hotel chains, or related industries • Hotel catering experience in a high-volume environment a plus • Written and verbal communication skills • Must understand BEO processes and event detailing • Strong negotiating and problem-solving skills are needed • Desire to be in Leadership for self and others • Ability to manage time skillfully • Experience providing Audio Visual equipment and operation of equipment • Ability to make decisions using tact and diplomacy • Ability to work well under pressure • Working knowledge of various computer software programs (Office Suite), MS Office, Outlook, Excel, GSuite, Birchstreet, etc.
Job Type: Full-time
A Pearl Event Manager reports directly to the Director of Catering & Conference Services, and is responsible for creating leaders, fostering the Pearl culture within the sales, event management and revenue management departments for The Westin Houston Medical Center/ Museum District.
A Pearl Event Manager must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm, and compassion that challenge each person to unlock their own potential.
The Pearl Event Manager is responsible for the successful operation and administration of client events, conferences, meetings, and functions. The Event Manager must drive results by creating the desired event and meet clients' needs through active communication, planning and team leadership. Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout the pre-event, event and post-event phases of property events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports Director of Catering & Conference Services with groups and events. Serves as the event planner's primary contact (following turnover) on property and is responsible for customer experience.
The Event Manager must ensure that our associates, co-workers, and our customers are treated with the utmost respect at all times since they are the key to our success.
Responsibilities - (not limited to) • Passion and commitment to the business at an ownership level • Effectively oversee Event Management to inspire the guest's loyalty • Manage guest relations • Ensure compliance with brand standards as well as Pearl standards and procedures • Maintain effective and open communication • Foster teamwork • Must possess high energy, professionalism and confidence every day and in every way • Be a highly motivated and enthusiastic leader • Participating in the Pearl required meetings with enthusiasm and commitment to success • Must be capable to successfully prioritizing, delegating, organize and multi-task • Must be able to conduct daily business with integrity and be ethical at all times • Must maintain a safe working environment through ongoing compliance of safety guidelines • Treat guests, associates, vendors and co-workers with professionalism and respect at all times • Oversees customer experiences from file turnover through the post event phase until turnover back to sales • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback • Manages group room blocks and meeting space for assigned groups • Be able to work well under pressure and meet or beat deadlines • Implement ongoing methods to increase the meeting planner evaluation scores • Manages revenue and profitability associated with events
Forecasts group sleeping rooms and event revenue (catering and audio-visual) for events and groups
Consistently participate in the re-booking of repeat business through long-term client relationships
Thorough knowledge of sales techniques including strong closing and negotiating skills
Up-sells products and services throughout the event process
Participates in customer site inspections and assists with the sales process when necessary
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
Excellent creative skills to provide innovative set-ups, menus and functions for groups • Work closely with the banquet department on operations and event execution • Ability to quickly evaluate alternative solutions and execute a plan of action • Provide overall direction, coordination and execution of all BEO's generated • Generate detailed resumes for hotel departments • Timely response to client's e-mails, phone calls or communication • Ability to work with outside vendors for execution of client events • Works closely with the accounting department to ensure the billing is approved and set-up properly • Upon conclusion of conference, review final bill and evaluation with meeting planner • Follows up with customer post-event • Microsoft Word and Excel • Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates
Qualifications - (not limited to) • Event Manager experience (2 years) or similar functions in other hotel chains, or related industries • Hotel catering experience in a high-volume environment a plus • Written and verbal communication skills • Must understand BEO processes and event detailing • Strong negotiating and problem-solving skills are needed • Desire to be in Leadership for self and others • Ability to manage time skillfully • Experience providing Audio Visual equipment and operation of equipment • Ability to make decisions using tact and diplomacy • Ability to work well under pressure • Working knowledge of various computer software programs (Office Suite), MS Office, Outlook, Excel, GSuite, Birchstreet, etc.
Job Type: Full-time