Schulte
Conference Services Manager - Hotel Boulderado
Schulte, Boulder, Colorado, United States, 80301
Conference Service Manager
Collegiate Hotel Group is seeking a Conference Service Manager to join Hotel Boulderado and its brilliant team of hospitality enthusiasts. Job Duties and Responsibilities Create event orders for booked functions (85% corporate, 15% social) Prepare and conduct the weekly BEO meeting Work with clients one on one planning their events; this includes scheduling planning phone calls, conducting site tours, and in-person planning meetings Keep track of event changes and updates. Send out a daily change log and keep the Banquets department up to date on upcoming events. Set example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards Coordinate conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space Keep records of all communications in writing Meet with the heads of other departments in the hotel to coordinate any planned events Monitor events and address unexpected problems as they arise to make sure that the functions go as planned Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence) Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty Perform any other job-related duties as assigned Education and Experience Minimum of High School education, post-high school education preferred Minimum of 3 years in progressive hotel sales with leadership responsibilities Knowledge, Skills and Abilities Strong analytical skills relative to impact on hotel revenues Ability to communicate effectively verbally and in writing Strong understanding of revenue management principles Ability to use reservation and revenue management systems to develop pricing and sales recommendations Must have flexible work hours that may include evenings, weekends, and holidays Knowledge of Maestro PMS and Delphi is a Plus
Collegiate Hotel Group is seeking a Conference Service Manager to join Hotel Boulderado and its brilliant team of hospitality enthusiasts. Job Duties and Responsibilities Create event orders for booked functions (85% corporate, 15% social) Prepare and conduct the weekly BEO meeting Work with clients one on one planning their events; this includes scheduling planning phone calls, conducting site tours, and in-person planning meetings Keep track of event changes and updates. Send out a daily change log and keep the Banquets department up to date on upcoming events. Set example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards Coordinate conference rooms and coordinate services for groups and organizations holding meetings, conventions and other events at the hotel Organize banquet or catering services, reserve audio-visual equipment and plan any changes to the configuration of the event space Keep records of all communications in writing Meet with the heads of other departments in the hotel to coordinate any planned events Monitor events and address unexpected problems as they arise to make sure that the functions go as planned Provide pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence) Work with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty Perform any other job-related duties as assigned Education and Experience Minimum of High School education, post-high school education preferred Minimum of 3 years in progressive hotel sales with leadership responsibilities Knowledge, Skills and Abilities Strong analytical skills relative to impact on hotel revenues Ability to communicate effectively verbally and in writing Strong understanding of revenue management principles Ability to use reservation and revenue management systems to develop pricing and sales recommendations Must have flexible work hours that may include evenings, weekends, and holidays Knowledge of Maestro PMS and Delphi is a Plus