Enterprise Management
Schedule II - Job Description - Operations Manager 4
Greenville, South Carolina
POSITION TITLE:
Operations Manager 4
ALTERNATE TITLE(S):
Logistics & Operations Supervisor, Multi-Brand Operations Manager
COMPANY:
Expedited.co
DIVISION:
Operations
DEPARTMENT:
Cross-Brand Logistics, Dispatch, and Customer Service Coordination
UNIT:
Fleet Operations, B2B Services, Client Support
BENEFITS PACKAGE:
Eligible (W-2) - Health, PTO, company holidays, training reimbursement
WORK SCHEDULE:
Full-Time | Monday - Friday, 8:00 AM - 5:00 PM | Occasional evenings or weekends for urgent
Coordination
ACCOUNTABLE TO:
Chief Operations Officer (COO)
ACCOUNTABLE FOR:
Managing daily operations, logistics workflows, dispatch coordination, and customer success
efforts across three fast-paced business units
CLASSIFICATION:
W-2 Employee
COMPENSATION RANGE:
$18.00 - $25.00 per hour, based on experience and performance
ANTICIPATED TRAVEL:
Minimal - Some local travel may be required for business development or client support
ABOUT THE COMPANIES:
Expedited Freight & Logistics Solutions
https://expedited.co
Expedited.co is a same-day delivery and logistics company specializing in on-demand freight, parcel delivery, and courier services for businesses and consumers. Built on speed, transparency, and tech-enabled solutions, Expedited.co connects shippers and drivers for seamless, fast deliveries across the region.
Position Summary The Operations Manager plays a key leadership role in overseeing the daily operations of Expedited.co across multiple service lines. This includes managing dispatch coordination, cross-brand logistics workflows, and customer service operations. The role is ideal for a hands-on logistics leader with strong problem-solving skills and a commitment to operational excellence.
Key Responsibilities
Operational Oversight
Manage daily delivery workflows and real-time dispatch for three business units.
Monitor fleet performance, reroute deliveries as needed, and resolve logistics disruptions. Ensure compliance with internal SOPs, service standards, and partner agreements. Team Leadership
Supervise dispatchers, driver support staff, and virtual assistants. Conduct daily/weekly team meetings, manage schedules, and oversee shift handoffs. Lead onboarding for new hires and support continuous training and SOP development. Client & Vendor Coordination
Serve as point of contact for high-value or time-sensitive clients. Oversee relationships with third-party logistics providers (3PLs), carriers, and vendor partners. Ensure prompt resolution of service issues, including escalations and post-delivery concerns. Performance Reporting & Process Improvement
Track key metrics (on-time delivery, client satisfaction, SLA adherence). Submit weekly/monthly operations reports to the COO. Identify trends, recommend process improvements, and support tech-based optimization efforts. Additional Responsibilities
Step in to cover dispatcher or support roles during staffing gaps. Coordinate coverage during off-hours, holidays, or peak periods. Contribute to special projects such as new service rollouts or operational playbook development. Required Qualifications
High school diploma or GED required; Associate's or Bachelor's degree preferred. Minimum 2 years of experience in logistics, dispatch, or operations management. Strong understanding of dispatching platforms (e.g., DAT, Truckstop), route planning tools, and CRM systems. Tech-savvy with Google Workspace, Slack, Zoom, and task/project management apps. Excellent verbal and written communication skills. Preferred Qualifications
Dispatch experience in courier, freight, or on-demand logistics. Experience managing multi-brand teams or cross-functional service operations. Background in customer success, account management, or vendor relations. Working Conditions & Physical Demands
Primarily office-based; occasional visits to warehouses or client sites. High-speed, multitasking environment with digital tools and multiple service lines. Prolonged periods at a desk; occasional light lifting (up to 25 lbs).
Why Join Expedited.co? We're a fast-growing logistics innovator that values accountability, agility, and connection. You'll join a team that solves complex delivery problems in real time, supports continuous improvement, and operates with integrity in every interaction.
Greenville, South Carolina
POSITION TITLE:
Operations Manager 4
ALTERNATE TITLE(S):
Logistics & Operations Supervisor, Multi-Brand Operations Manager
COMPANY:
Expedited.co
DIVISION:
Operations
DEPARTMENT:
Cross-Brand Logistics, Dispatch, and Customer Service Coordination
UNIT:
Fleet Operations, B2B Services, Client Support
BENEFITS PACKAGE:
Eligible (W-2) - Health, PTO, company holidays, training reimbursement
WORK SCHEDULE:
Full-Time | Monday - Friday, 8:00 AM - 5:00 PM | Occasional evenings or weekends for urgent
Coordination
ACCOUNTABLE TO:
Chief Operations Officer (COO)
ACCOUNTABLE FOR:
Managing daily operations, logistics workflows, dispatch coordination, and customer success
efforts across three fast-paced business units
CLASSIFICATION:
W-2 Employee
COMPENSATION RANGE:
$18.00 - $25.00 per hour, based on experience and performance
ANTICIPATED TRAVEL:
Minimal - Some local travel may be required for business development or client support
ABOUT THE COMPANIES:
Expedited Freight & Logistics Solutions
https://expedited.co
Expedited.co is a same-day delivery and logistics company specializing in on-demand freight, parcel delivery, and courier services for businesses and consumers. Built on speed, transparency, and tech-enabled solutions, Expedited.co connects shippers and drivers for seamless, fast deliveries across the region.
Position Summary The Operations Manager plays a key leadership role in overseeing the daily operations of Expedited.co across multiple service lines. This includes managing dispatch coordination, cross-brand logistics workflows, and customer service operations. The role is ideal for a hands-on logistics leader with strong problem-solving skills and a commitment to operational excellence.
Key Responsibilities
Operational Oversight
Manage daily delivery workflows and real-time dispatch for three business units.
Monitor fleet performance, reroute deliveries as needed, and resolve logistics disruptions. Ensure compliance with internal SOPs, service standards, and partner agreements. Team Leadership
Supervise dispatchers, driver support staff, and virtual assistants. Conduct daily/weekly team meetings, manage schedules, and oversee shift handoffs. Lead onboarding for new hires and support continuous training and SOP development. Client & Vendor Coordination
Serve as point of contact for high-value or time-sensitive clients. Oversee relationships with third-party logistics providers (3PLs), carriers, and vendor partners. Ensure prompt resolution of service issues, including escalations and post-delivery concerns. Performance Reporting & Process Improvement
Track key metrics (on-time delivery, client satisfaction, SLA adherence). Submit weekly/monthly operations reports to the COO. Identify trends, recommend process improvements, and support tech-based optimization efforts. Additional Responsibilities
Step in to cover dispatcher or support roles during staffing gaps. Coordinate coverage during off-hours, holidays, or peak periods. Contribute to special projects such as new service rollouts or operational playbook development. Required Qualifications
High school diploma or GED required; Associate's or Bachelor's degree preferred. Minimum 2 years of experience in logistics, dispatch, or operations management. Strong understanding of dispatching platforms (e.g., DAT, Truckstop), route planning tools, and CRM systems. Tech-savvy with Google Workspace, Slack, Zoom, and task/project management apps. Excellent verbal and written communication skills. Preferred Qualifications
Dispatch experience in courier, freight, or on-demand logistics. Experience managing multi-brand teams or cross-functional service operations. Background in customer success, account management, or vendor relations. Working Conditions & Physical Demands
Primarily office-based; occasional visits to warehouses or client sites. High-speed, multitasking environment with digital tools and multiple service lines. Prolonged periods at a desk; occasional light lifting (up to 25 lbs).
Why Join Expedited.co? We're a fast-growing logistics innovator that values accountability, agility, and connection. You'll join a team that solves complex delivery problems in real time, supports continuous improvement, and operates with integrity in every interaction.