Hassan & Sons, Inc.
Customer Service Representative
Hassan & Sons, Inc., Shingle Springs, California, United States, 95682
About the Role:
As a Customer Service Representative in the retail trade sector, you will be the primary point of contact for customers seeking assistance with their inquiries, orders, and account management. Your role is critical in ensuring a positive customer experience by efficiently resolving problems and providing accurate information in a fast-paced environment. You will handle a variety of communication channels, including telephone and written correspondence, to address customer needs promptly and professionally. By maintaining a positive attitude and demonstrating strong communication skills, you will contribute to customer satisfaction and loyalty. Ultimately, your efforts will support the company's reputation and operational success in the NorCal 1006 region.
Minimum Qualifications: High school diploma or equivalent. Proven experience in telephone customer service or a related customer-facing role. Ability to work effectively in a fast-paced environment while managing multiple tasks. Strong verbal and written communication skills. Basic computer proficiency for managing customer accounts and processing orders. Preferred Qualifications:
Experience in the retail trade industry. Familiarity with customer relationship management (CRM) software. Additional language skills to support a diverse customer base. Training or certification in customer service or conflict resolution. Demonstrated ability to maintain a positive attitude under pressure. Responsibilities:
Respond promptly and courteously to customer inquiries via telephone and other communication channels. Assist customers with placing, processing, and tracking orders accurately and efficiently. Resolve customer issues and complaints by identifying problems and implementing appropriate solutions. Maintain and update customer accounts with accurate information and transaction details. Collaborate with team members and other departments to ensure seamless customer service delivery.
Skills:
The required skills such as verbal communication and telephone customer service are essential for engaging with customers clearly and professionally on a daily basis. Working in a fast-paced environment demands strong problem resolution abilities to address issues quickly and effectively, ensuring customer satisfaction. Oral and written communication skills are utilized to convey information accurately and maintain detailed records of customer interactions. Managing customer inquiries and accounts requires attention to detail and organizational skills to process orders and update information correctly. A positive attitude supports building rapport with customers and contributes to a collaborative team environment, enhancing overall service quality.
As a Customer Service Representative in the retail trade sector, you will be the primary point of contact for customers seeking assistance with their inquiries, orders, and account management. Your role is critical in ensuring a positive customer experience by efficiently resolving problems and providing accurate information in a fast-paced environment. You will handle a variety of communication channels, including telephone and written correspondence, to address customer needs promptly and professionally. By maintaining a positive attitude and demonstrating strong communication skills, you will contribute to customer satisfaction and loyalty. Ultimately, your efforts will support the company's reputation and operational success in the NorCal 1006 region.
Minimum Qualifications: High school diploma or equivalent. Proven experience in telephone customer service or a related customer-facing role. Ability to work effectively in a fast-paced environment while managing multiple tasks. Strong verbal and written communication skills. Basic computer proficiency for managing customer accounts and processing orders. Preferred Qualifications:
Experience in the retail trade industry. Familiarity with customer relationship management (CRM) software. Additional language skills to support a diverse customer base. Training or certification in customer service or conflict resolution. Demonstrated ability to maintain a positive attitude under pressure. Responsibilities:
Respond promptly and courteously to customer inquiries via telephone and other communication channels. Assist customers with placing, processing, and tracking orders accurately and efficiently. Resolve customer issues and complaints by identifying problems and implementing appropriate solutions. Maintain and update customer accounts with accurate information and transaction details. Collaborate with team members and other departments to ensure seamless customer service delivery.
Skills:
The required skills such as verbal communication and telephone customer service are essential for engaging with customers clearly and professionally on a daily basis. Working in a fast-paced environment demands strong problem resolution abilities to address issues quickly and effectively, ensuring customer satisfaction. Oral and written communication skills are utilized to convey information accurately and maintain detailed records of customer interactions. Managing customer inquiries and accounts requires attention to detail and organizational skills to process orders and update information correctly. A positive attitude supports building rapport with customers and contributes to a collaborative team environment, enhancing overall service quality.