Valor Global
Customer Service Representative (Healthcare related)
Valor Global, Phoenix, Arizona, United States, 85003
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Customer Service Representative, Healthcare Accounts
Valor Global currently has openings for customer service representatives working with medical accounts assisting patients regarding their accounts and billing. Full-time positions are available for Inbound positions.
The position will need to pick up equipment from our office at 13430 N. Black Canyon Hwy #250 Phoenix, AZ 85029, and reliably commute to this location if equipment or internet goes out.
The goal of the Customer Service position is to provide excellent customer service to patients calling in regarding their accounts, billing, and setting appointments. Any healthcare or insurance experience is a plus and would make the duties easier. Patient satisfaction and providing support and reassurance will be important in the role, as the callers will be inquiring about various different aspects. It is a fast-paced environment, and knowing your way around our Electronic Medical Record system and being tech savvy always is beneficial. Call metrics regarding calls answered and efficiency will be measured.
PREFERRED EXPERIENCE:
Healthcare/Medical experience, Healthcare front or back office
Experience with Insurance and reading explanation of benefits (EOBs)
Call Center experience
EMR (Electronic Medical Records) system experience and ability to navigate through multiple systems simultaneously
Scheduling medical appointments
Processing and checking referrals
Pharmacy related inquiries
SKILLS:
Must have active listening skills, a friendly voice, and good phone skills with excellent written and verbal communication
Analytical with the ability to research data while navigating systems, identify potential issues and find the best solutions
Know when to escalate scenarios to best assist a caller
Must have very dependable work habits including meeting attendance/tardiness guidelines
JOB DUTIES:
Navigate and accurately document in EMR software system while assisting patient calling
Follow all company procedures, guidelines, and policies
Ability to arrive on time and work assigned schedule
Perform other tasks as trained and assigned
Always maintain HIPPA Compliance
Apply policies and procedures taught in training to maintain best practices
Job Type: Full-time
Pay: $16.00 - $17.00
Schedule:
Weekends off
Day shift
Monday to Friday
3 scheduled breaks
Experience:
Customer service: 1 year (Required)
Language:
English (Required)
Spanish Bilingual a plus
Work Location: Hybrid remote in Phoenix, AZ 85029 only
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Position Requirements
PREFERRED EXPERIENCE:
• Medical/Dental patient scheduling / Medical Assistant
• Front Desk / Call Center experience
• EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel with ability to navigate through multiple systems simultaneously
• Spanish bilingual a plus
Full-Time/Part-Time Full-Time
Rate of Pay
Position Customer Service Representative (Healthcare related)
Location Phoenix
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.
This position is currently accepting applications.
Description
Customer Service Representative, Healthcare Accounts
Valor Global currently has openings for customer service representatives working with medical accounts assisting patients regarding their accounts and billing. Full-time positions are available for Inbound positions.
The position will need to pick up equipment from our office at 13430 N. Black Canyon Hwy #250 Phoenix, AZ 85029, and reliably commute to this location if equipment or internet goes out.
The goal of the Customer Service position is to provide excellent customer service to patients calling in regarding their accounts, billing, and setting appointments. Any healthcare or insurance experience is a plus and would make the duties easier. Patient satisfaction and providing support and reassurance will be important in the role, as the callers will be inquiring about various different aspects. It is a fast-paced environment, and knowing your way around our Electronic Medical Record system and being tech savvy always is beneficial. Call metrics regarding calls answered and efficiency will be measured.
PREFERRED EXPERIENCE:
Healthcare/Medical experience, Healthcare front or back office
Experience with Insurance and reading explanation of benefits (EOBs)
Call Center experience
EMR (Electronic Medical Records) system experience and ability to navigate through multiple systems simultaneously
Scheduling medical appointments
Processing and checking referrals
Pharmacy related inquiries
SKILLS:
Must have active listening skills, a friendly voice, and good phone skills with excellent written and verbal communication
Analytical with the ability to research data while navigating systems, identify potential issues and find the best solutions
Know when to escalate scenarios to best assist a caller
Must have very dependable work habits including meeting attendance/tardiness guidelines
JOB DUTIES:
Navigate and accurately document in EMR software system while assisting patient calling
Follow all company procedures, guidelines, and policies
Ability to arrive on time and work assigned schedule
Perform other tasks as trained and assigned
Always maintain HIPPA Compliance
Apply policies and procedures taught in training to maintain best practices
Job Type: Full-time
Pay: $16.00 - $17.00
Schedule:
Weekends off
Day shift
Monday to Friday
3 scheduled breaks
Experience:
Customer service: 1 year (Required)
Language:
English (Required)
Spanish Bilingual a plus
Work Location: Hybrid remote in Phoenix, AZ 85029 only
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Position Requirements
PREFERRED EXPERIENCE:
• Medical/Dental patient scheduling / Medical Assistant
• Front Desk / Call Center experience
• EMR (Electronic Medical Records) software experience and knowledge of Microsoft Excel with ability to navigate through multiple systems simultaneously
• Spanish bilingual a plus
Full-Time/Part-Time Full-Time
Rate of Pay
Position Customer Service Representative (Healthcare related)
Location Phoenix
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.
This position is currently accepting applications.