AEG
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Title:
E-Commerce Customer Service Associate
Reports to:
Director, E-Commerce Operations
Location:
Downtown Sacramento, CA (E-Commerce Warehouse)
FLSA:
Part-Time, Non-Exempt
Job Summary:
Sacramento Kings Retail Operations is seeking a detail-oriented eCommerce Customer Service Associate to provide exceptional customer support and assist with our Shopify Plus operations. This role combines customer service expertise with e-commerce coordination to ensure seamless customer experiences across digital platforms.
Key Responsibilities:
Customer Service Manage customer inquiries through our CSR platform Maintain brand voice in customer communications Assist with developing response templates and training AI solutions Develop automations, FAQ's and chat bot responses that maintain brand voice in customer communications. E-Commerce Support (Shopify Plus)
Update product listings, collections, and promotions Manage shipping configurations and discount codes Coordinate with internal teams for product launches and promotions Cross-Department Collaboration
Work with Warehouse, Retail, and Marketing teams to resolve customer, product, and inventory issues Identify and suggest improvements to customer experience Systems Management
Use inventory management systems to track orders and inventory Process shipping information through platforms like ShipStation Ensure accurate data entry across all systems Qualifications:
1-2 years of customer service experience 1-2 years of E-Commerce experience (Shopify Plus preferred) Experience with CSR platforms (Gorgias, Zendesk, or similar) Knowledge of shipping and inventory systems a plus Excellent written and verbal communication skills Strong organizational abilities and attention to detail Problem-solving mindset Team-oriented with a proactive attitude Compensation:
$18.50 / hour
Title:
E-Commerce Customer Service Associate
Reports to:
Director, E-Commerce Operations
Location:
Downtown Sacramento, CA (E-Commerce Warehouse)
FLSA:
Part-Time, Non-Exempt
Job Summary:
Sacramento Kings Retail Operations is seeking a detail-oriented eCommerce Customer Service Associate to provide exceptional customer support and assist with our Shopify Plus operations. This role combines customer service expertise with e-commerce coordination to ensure seamless customer experiences across digital platforms.
Key Responsibilities:
Customer Service Manage customer inquiries through our CSR platform Maintain brand voice in customer communications Assist with developing response templates and training AI solutions Develop automations, FAQ's and chat bot responses that maintain brand voice in customer communications. E-Commerce Support (Shopify Plus)
Update product listings, collections, and promotions Manage shipping configurations and discount codes Coordinate with internal teams for product launches and promotions Cross-Department Collaboration
Work with Warehouse, Retail, and Marketing teams to resolve customer, product, and inventory issues Identify and suggest improvements to customer experience Systems Management
Use inventory management systems to track orders and inventory Process shipping information through platforms like ShipStation Ensure accurate data entry across all systems Qualifications:
1-2 years of customer service experience 1-2 years of E-Commerce experience (Shopify Plus preferred) Experience with CSR platforms (Gorgias, Zendesk, or similar) Knowledge of shipping and inventory systems a plus Excellent written and verbal communication skills Strong organizational abilities and attention to detail Problem-solving mindset Team-oriented with a proactive attitude Compensation:
$18.50 / hour