Master Electronics
Customer Service Representative - Ecommerce
Master Electronics, Phoenix, Arizona, United States, 85003
To be a family that uses our collective superpowers to do significant good.
As a
Customer Service Representative
for
OnlineComponents.com , A
Master Electronics Company , you'll be the main point of contact for our customers through phone and email. Your goal? Provide top-notch support with a strong focus on customer satisfaction and clear communication. If you're passionate about helping people and delivering great service, this role is for you!
Pay Range: $18.00 - $21.00 / Hourly
Shift:
8:00AM -5:30PM / Monday - Friday
What you will do?
Be the voice of our brand -connect with customers via phone and email to answer questions, solve problems, and create outstanding experiences Guide customers every step of the way -from placing orders to tracking packages, handling returns, and managing cancellations with ease Be a product pro -share up-to-date info on products, pricing, and availability so customers always have what they need to make confident decisions Tackle challenges head-on -resolve product, shipping, or payment issues with speed, empathy, and efficiency Collaborate like a champ -work with internal teams to ensure customer concerns are resolved quickly and accurately Keep things running smoothly -update customer records and order info to keep our systems clean and organized Handle transactions with care -process orders, refunds, and adjustments accurately and efficiently Spread the good news -inform customers about special deals, discounts, and exclusive promotions Be a changemaker -suggest process improvements and share customer insights to help us serve even better Aim high and deliver -meet or exceed performance goals while delivering top-notch customer service every time What you bring to the table!
You're a great communicator and can connect with people easily Multitasking? No problem. You can prioritize and manage your time like a pro Whether solo or with a team, you get the job done Comfortable using Microsoft Office and CRM tools You've got sharp problem-solving skills and can analyze situations on the fly Experience with Zendesk or other customer service platforms? That's a bonus High school diploma or equivalent (preferred)
Why do you want to work with us?
Stay Healthy:
World-class and affordable insurance plans ensure you and your family stay healthy
Secure Your Future:
401(k) match program where you are vested from day-one
Invest in Your Education:
Tuition assistance empowers you to further your education and career
Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
Do Significant Good:
Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
Provide Additional Financial Security:
Company-funded and voluntary AD&D Life Insurancefor you and your loved ones
If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness
Equal Opportunity Employer
At
Master Electronics , we thrive in a
fast-paced, entrepreneurial environmen t where flexibility, professionalism, and a self-starter mindset aren't just preferred-they're essential. Headquartered in sunny Phoenix, AZ, we're a
leading global authorized distributor of electronic components , and have been proudly family-owned for over 50 years.
What's our secret? It's simple:
strong relationships, responsive service, and genuine added value . These principles have fueled our growth, allowing us to serve
hundreds of thousands of customers
in close partnership with
world-class suppliers
across the globe.
We're also deeply committed to building a workplace where everyone feels
respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees.
We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.
We
provide reasonable accommodations
in compliance with the
ADA
and other applicable laws, and we
strictly prohibit harassment
of any kind.
This commitment applies to every part of our workplace-from recruitment and hiring to promotions, training, compensation, benefits, and even company events.
As a
Customer Service Representative
for
OnlineComponents.com , A
Master Electronics Company , you'll be the main point of contact for our customers through phone and email. Your goal? Provide top-notch support with a strong focus on customer satisfaction and clear communication. If you're passionate about helping people and delivering great service, this role is for you!
Pay Range: $18.00 - $21.00 / Hourly
Shift:
8:00AM -5:30PM / Monday - Friday
What you will do?
Be the voice of our brand -connect with customers via phone and email to answer questions, solve problems, and create outstanding experiences Guide customers every step of the way -from placing orders to tracking packages, handling returns, and managing cancellations with ease Be a product pro -share up-to-date info on products, pricing, and availability so customers always have what they need to make confident decisions Tackle challenges head-on -resolve product, shipping, or payment issues with speed, empathy, and efficiency Collaborate like a champ -work with internal teams to ensure customer concerns are resolved quickly and accurately Keep things running smoothly -update customer records and order info to keep our systems clean and organized Handle transactions with care -process orders, refunds, and adjustments accurately and efficiently Spread the good news -inform customers about special deals, discounts, and exclusive promotions Be a changemaker -suggest process improvements and share customer insights to help us serve even better Aim high and deliver -meet or exceed performance goals while delivering top-notch customer service every time What you bring to the table!
You're a great communicator and can connect with people easily Multitasking? No problem. You can prioritize and manage your time like a pro Whether solo or with a team, you get the job done Comfortable using Microsoft Office and CRM tools You've got sharp problem-solving skills and can analyze situations on the fly Experience with Zendesk or other customer service platforms? That's a bonus High school diploma or equivalent (preferred)
Why do you want to work with us?
Stay Healthy:
World-class and affordable insurance plans ensure you and your family stay healthy
Secure Your Future:
401(k) match program where you are vested from day-one
Invest in Your Education:
Tuition assistance empowers you to further your education and career
Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
Enjoy Work-Life-Harmony : Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
Do Significant Good:
Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
Provide Additional Financial Security:
Company-funded and voluntary AD&D Life Insurancefor you and your loved ones
If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness
Equal Opportunity Employer
At
Master Electronics , we thrive in a
fast-paced, entrepreneurial environmen t where flexibility, professionalism, and a self-starter mindset aren't just preferred-they're essential. Headquartered in sunny Phoenix, AZ, we're a
leading global authorized distributor of electronic components , and have been proudly family-owned for over 50 years.
What's our secret? It's simple:
strong relationships, responsive service, and genuine added value . These principles have fueled our growth, allowing us to serve
hundreds of thousands of customers
in close partnership with
world-class suppliers
across the globe.
We're also deeply committed to building a workplace where everyone feels
respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees.
We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.
We
provide reasonable accommodations
in compliance with the
ADA
and other applicable laws, and we
strictly prohibit harassment
of any kind.
This commitment applies to every part of our workplace-from recruitment and hiring to promotions, training, compensation, benefits, and even company events.