Savings Bank of Danbury
About the Organization
We are people serving people. Established in 1849, Ives Bank is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.
EOE Statement Ives Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Position Loan Servicing & Collections Clerk
Full-Time/Part-Time Full-Time
Description
The
Loan Servicing
& Collections
Clerk
performs a variety of clerical duties and assists with collection activities to service residential mortgages, consumer loans, and sometimes commercial loans.
Key Responsibilities
Telephone Responsibilities -Answer bank's main phone line promptly (within 3 rings) following quality customer service guidelines -Determine the needs of the caller and route the call to the appropriate person or department -Keep current on branch and department employee locations to minimize call transfers Loan Servicing Responsibilities
-Process incoming payments for residential, commercial, and consumer loans -Monitor escrow amounts for homeowners insurance, taxes, and flood insurance -Scan documents to electronic filing system and perform quality control on the scanned files -Provide written payoff letters as requested and process payoffs, including issuance of any overages. Complete the preparation/scanning of mortgage releases and paid loan letters within the required time frame. -Assist with other loan servicing functions as needed Collection Operations
Monitor account payment status and proactively works to keep each borrower's loan payments within the terms set by the bank. Reduce delinquencies by monitoring and contacting borrowers with loans reaching the 30 day mark Complete all collection contacts, including calls and mail, according to set schedules for past due borrowers Perform high quality and accurate work in all collections activities Use collection module to monitor and track conversations with borrowers, as well as to generate the weekly collection report Follow FNMA Delinquency Management and Default Prevention guidelines. Stay up-to-date with constant changes and updates of Fannie Mae requirements by reviewing online documentation Receptionist Responsibilities
-Greet and direct visitors who come to the West Street reception area -Validate identification for all visitors, provide a badge, and have them sign in on visitor's log; contact appropriate party -Follow security protocols
Position Requirements
Educational and experience requirements include: High school diploma or GED required Minimum of two years' experience in banking, preferably in loan servicing and/or collections Advanced knowledge of banking customer service principles and processes Relevant experience with telephone answering skills Strong interpersonal skills including verbal communication and listening skills Strong analytical skills Strong computer and banking software experience Proven ability to stay current with and comply with banking and lending regulations
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Hours Per Week None Specified
This position is currently accepting applications.
EOE Statement Ives Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Position Loan Servicing & Collections Clerk
Full-Time/Part-Time Full-Time
Description
The
Loan Servicing
& Collections
Clerk
performs a variety of clerical duties and assists with collection activities to service residential mortgages, consumer loans, and sometimes commercial loans.
Key Responsibilities
Telephone Responsibilities -Answer bank's main phone line promptly (within 3 rings) following quality customer service guidelines -Determine the needs of the caller and route the call to the appropriate person or department -Keep current on branch and department employee locations to minimize call transfers Loan Servicing Responsibilities
-Process incoming payments for residential, commercial, and consumer loans -Monitor escrow amounts for homeowners insurance, taxes, and flood insurance -Scan documents to electronic filing system and perform quality control on the scanned files -Provide written payoff letters as requested and process payoffs, including issuance of any overages. Complete the preparation/scanning of mortgage releases and paid loan letters within the required time frame. -Assist with other loan servicing functions as needed Collection Operations
Monitor account payment status and proactively works to keep each borrower's loan payments within the terms set by the bank. Reduce delinquencies by monitoring and contacting borrowers with loans reaching the 30 day mark Complete all collection contacts, including calls and mail, according to set schedules for past due borrowers Perform high quality and accurate work in all collections activities Use collection module to monitor and track conversations with borrowers, as well as to generate the weekly collection report Follow FNMA Delinquency Management and Default Prevention guidelines. Stay up-to-date with constant changes and updates of Fannie Mae requirements by reviewing online documentation Receptionist Responsibilities
-Greet and direct visitors who come to the West Street reception area -Validate identification for all visitors, provide a badge, and have them sign in on visitor's log; contact appropriate party -Follow security protocols
Position Requirements
Educational and experience requirements include: High school diploma or GED required Minimum of two years' experience in banking, preferably in loan servicing and/or collections Advanced knowledge of banking customer service principles and processes Relevant experience with telephone answering skills Strong interpersonal skills including verbal communication and listening skills Strong analytical skills Strong computer and banking software experience Proven ability to stay current with and comply with banking and lending regulations
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Hours Per Week None Specified
This position is currently accepting applications.