Pacific Service Credit Union
Working for Pacific Service Credit Union
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
What's in it for you?
Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Employees are vested at 100% for all employer contributions beginning the first day of employment.
Bonus program: All employees are rewarded for attaining our annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program where employees can be nominated by management, their peers or by members.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
Employees are eligible to receive a consumer loan rate discount.
Vacation and sick time: Full-time employees receive more than two weeks' vacation per year, 11 paid holidays and 10 days of sick leave.
Our Hiring Process
We believe it's important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.
Apply: Submit your resume for one of our job openings.
Our Talent Team and our partner - Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.
In-Person Interview: After a screening call with TQC, we'll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).
If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!
Pre-employment requirements include an employment application, standardized testing, including aptitude or skill-set test, a drug screen, a credit screen and a criminal background check.
ABOUT THIS ROLE:
At Pacific Service Credit Union, we are committed to strengthening our members' financial future through trustworthy practices, superior products, and exceptional service. Every employee contributes to operational excellence, efficiency, and compliance, driving our success and member financial well-being. Under the Compliance Manager's direction, the Compliance Analyst performs a variety of duties to assist with the credit union's compliance program, helping to ensure the organization operates in accordance with state and federal laws. This position will update policies, procedures, training materials and other communication tools to ensure ongoing compliance. The Compliance Analyst will help train staff on new or updated policies and directives when required and may identify additional training needs and compliance resources related to the organization's business activities. The Compliance Analyst will help identify enhancements in compliance monitoring and reporting, and may be asked to help with file maintenance report reviews, employee account reviews, ID theft red flags tracking, and fraud and suspected elder or dependent adult financial abuse, including preparing required reports. The Compliance Analyst may also attend periodic meetings which requires effective communication cross-departmentally.
ESSENTIAL JOB FUNCTIONS
: Helps support credit union's various compliance areas including training, monitoring reviews, policy and procedures, and product development, providing compliance support, communication and interpretation of compliance rules and regulations to employees, and researching regulatory issues as they arise. Assists with reviewing file maintenance reports to verify employee transactions align with duties and collaborates with managers to resolve discrepancies. Keeps abreast of compliance and legal updates by attending various training sessions, including but not limited to seminars and webinars. Assists with preparing elder financial abuse reports. Assists with audits and examinations. Drive innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization. Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards. Support and uphold company culture by aligning your work with the credit union's mission and values, contributing to a positive, high-performing environment. Serve as a role model for professionalism, collaboration, and the pursuit of excellence. Maintains regular and reliable attendance, including punctuality, which is essential to achieving organizational excellence. Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence. SUPPORTING FUNCTIONS
:
Performs other duties as assigned. COMPETENCIES:
The following competencies are essential for success in this role:
Collaboration: Establishes and maintains effective relationships, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, works actively to resolve conflicts Effective Communication: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed Execution: Turns strategy into action, aggressively pursues challenging goals and objectives; willing to put in requisite time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work; implements plans efficiently and produces desired results within a specified timeframe Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively Member/Customer Focus: Displays courtesy and sensitivity, manages difficult member/internal customer situations, meets commitments, responds promptly to member/internal customer needs, solicits feedback to improve service Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group solving situations Quality of work: Demonstrates accuracy and thoroughness; critically reviews work processes to ensure quality; identifies and resolves problems that could impact quality; makes sure deliverables and services meet all requirements, expectations and deadlines; does not make the same mistakes twice These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.
REQUIRED MINIMUM QUALIFICATIONS:
Education:
High school diploma or equivalent required. Experience:
Minimum two years' experience required working at a financial institution in a branch or operations department. Strong written and oral communication. Strong analytical skills together with attention to detail and ability to perform basic mathematical calculations. Able to work independently and in a team oriented environment. Ability to use basic computer programs, i.e., Windows, Word, Excel, required. Knowledge of credit union operations, products and services, and policies, including basic regulatory issues, required. Working knowledge of less complex consumer compliance regulations. Self-starter with a high level of dependability and self-motivation. PREFERRED QUALIFICATIONS:
AA or Bachelor's degree in Finance or Accounting or other related business discipline desired or equivalent comparable experience.
OTHER INFORMATION:
Hours Required : Work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. This is a non-exempt position. This position is eligible for the credit union's telecommute policy.
Travel Requirements:
5% - 10% travel required. Occasional travel to branch locations, educational conferences, industry roundtables and compliance trainings.
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
What's in it for you?
Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Employees are vested at 100% for all employer contributions beginning the first day of employment.
Bonus program: All employees are rewarded for attaining our annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program where employees can be nominated by management, their peers or by members.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
Employees are eligible to receive a consumer loan rate discount.
Vacation and sick time: Full-time employees receive more than two weeks' vacation per year, 11 paid holidays and 10 days of sick leave.
Our Hiring Process
We believe it's important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.
Apply: Submit your resume for one of our job openings.
Our Talent Team and our partner - Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.
In-Person Interview: After a screening call with TQC, we'll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).
If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!
Pre-employment requirements include an employment application, standardized testing, including aptitude or skill-set test, a drug screen, a credit screen and a criminal background check.
ABOUT THIS ROLE:
At Pacific Service Credit Union, we are committed to strengthening our members' financial future through trustworthy practices, superior products, and exceptional service. Every employee contributes to operational excellence, efficiency, and compliance, driving our success and member financial well-being. Under the Compliance Manager's direction, the Compliance Analyst performs a variety of duties to assist with the credit union's compliance program, helping to ensure the organization operates in accordance with state and federal laws. This position will update policies, procedures, training materials and other communication tools to ensure ongoing compliance. The Compliance Analyst will help train staff on new or updated policies and directives when required and may identify additional training needs and compliance resources related to the organization's business activities. The Compliance Analyst will help identify enhancements in compliance monitoring and reporting, and may be asked to help with file maintenance report reviews, employee account reviews, ID theft red flags tracking, and fraud and suspected elder or dependent adult financial abuse, including preparing required reports. The Compliance Analyst may also attend periodic meetings which requires effective communication cross-departmentally.
ESSENTIAL JOB FUNCTIONS
: Helps support credit union's various compliance areas including training, monitoring reviews, policy and procedures, and product development, providing compliance support, communication and interpretation of compliance rules and regulations to employees, and researching regulatory issues as they arise. Assists with reviewing file maintenance reports to verify employee transactions align with duties and collaborates with managers to resolve discrepancies. Keeps abreast of compliance and legal updates by attending various training sessions, including but not limited to seminars and webinars. Assists with preparing elder financial abuse reports. Assists with audits and examinations. Drive innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization. Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards. Support and uphold company culture by aligning your work with the credit union's mission and values, contributing to a positive, high-performing environment. Serve as a role model for professionalism, collaboration, and the pursuit of excellence. Maintains regular and reliable attendance, including punctuality, which is essential to achieving organizational excellence. Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence. SUPPORTING FUNCTIONS
:
Performs other duties as assigned. COMPETENCIES:
The following competencies are essential for success in this role:
Collaboration: Establishes and maintains effective relationships, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, works actively to resolve conflicts Effective Communication: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed Execution: Turns strategy into action, aggressively pursues challenging goals and objectives; willing to put in requisite time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work; implements plans efficiently and produces desired results within a specified timeframe Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively Member/Customer Focus: Displays courtesy and sensitivity, manages difficult member/internal customer situations, meets commitments, responds promptly to member/internal customer needs, solicits feedback to improve service Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group solving situations Quality of work: Demonstrates accuracy and thoroughness; critically reviews work processes to ensure quality; identifies and resolves problems that could impact quality; makes sure deliverables and services meet all requirements, expectations and deadlines; does not make the same mistakes twice These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.
REQUIRED MINIMUM QUALIFICATIONS:
Education:
High school diploma or equivalent required. Experience:
Minimum two years' experience required working at a financial institution in a branch or operations department. Strong written and oral communication. Strong analytical skills together with attention to detail and ability to perform basic mathematical calculations. Able to work independently and in a team oriented environment. Ability to use basic computer programs, i.e., Windows, Word, Excel, required. Knowledge of credit union operations, products and services, and policies, including basic regulatory issues, required. Working knowledge of less complex consumer compliance regulations. Self-starter with a high level of dependability and self-motivation. PREFERRED QUALIFICATIONS:
AA or Bachelor's degree in Finance or Accounting or other related business discipline desired or equivalent comparable experience.
OTHER INFORMATION:
Hours Required : Work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. This is a non-exempt position. This position is eligible for the credit union's telecommute policy.
Travel Requirements:
5% - 10% travel required. Occasional travel to branch locations, educational conferences, industry roundtables and compliance trainings.