Pacific Service Credit Union
Assistant Manager, Card & Payment Services
Pacific Service Credit Union, Concord, California, us, 94527
Working for Pacific Service Credit Union
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
What's in it for you?
Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Employees are vested at 100% for all employer contributions beginning the first day of employment.
Bonus program: All employees are rewarded for attaining our annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program where employees can be nominated by management, their peers or by members.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
Employees are eligible to receive a consumer loan rate discount.
Vacation and sick time: Full-time employees receive more than two weeks' vacation per year, 11 paid holidays and 10 days of sick leave.
Our Hiring Process
We believe it's important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.
Apply: Submit your resume for one of our job openings.
Our Talent Team and our partner - Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.
In-Person Interview: After a screening call with TQC, we'll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).
If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!
Pre-employment requirements include an employment application, standardized testing, including aptitude or skill-set test, a drug screen, a credit screen and a criminal background check.
ABOUT THIS ROLE:
At Pacific Service Credit Union, we are committed to strengthening our members' financial future through trustworthy practices, superior products, and exceptional service. The Card and Payment Services Assistant Manager supports the Card and Payment Services Manager in planning, organizing, controlling, and directing Card and Payment Services activities, which include: credit, debit and ATM card operations, ATM fleet management, ACH, Account to Account (A2A), Person to Person payments (P2P), draft processing, wire transfers, shared branching, BillPay, garnishments/levies and other like payment services. This position is also responsible for insuring goal achievement and maintaining a superior level of member service through the staff.
ESSENTIAL JOB FUNCTIONS
: Assist in planning, directing, organizing and controlling the day-to-day activities and the staff of the department. Assist with the credit union's ATM network, troubleshooting ATM issues, and installation of new machines, upgrades and compliance. Assist with coordinating and organizing daily activities for card, draft, mobile deposit and ACH processing. Ensure timely posting, balancing and preparation of exception items for return to the Federal Reserve Bank. Assist in monitoring credit union processes to ensure compliance with the CARD Act, as well as NACHA and Visa rules and regulations. Assist with researching all bank adjustments and making appropriate general ledger and/or account entries. Assist in identifying, evaluating, and managing risk within the area and implement risk mitigation strategies and activities, as appropriate. Responsible for loss prevention, mitigation and functions with regard to claims of fraud and disputes. Assist with overseeing the daily operations of Visa, debit, ATM processing, Regulation E, chargebacks, and Falcon fraud notifications. Audit activities and various department functions to ensure timely, accurate and complete processing of a variety of operations, as well as compliance with regulations, policies and procedures. Assist with the employment, counseling, performance evaluation and training, cross training, motivation, and discipline of all department personnel. Assist with preparing annual department budget. Assist with ensuring member inquiries and transaction disputes are handled in a timely manner and in accordance with established regulatory guidelines. Assist with ensuring department general ledgers are in balance. Work with the Finance department and branches to resolve out-of-balance situations. Work closely and manage relationships with third party vendors such as, but not limited to, VISA, MAP/Visa DPS, FIS, Velera (formerly CO-OP), Diebold, Lumin, Federal Reserve Bank and Catalyst Corporate Credit Union (Catalyst) to ensure continuity of service. Recommend procedures, techniques, and standards to implement new and/or improve the credit union's electronic services and debit/credit card operations. Comply with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC). Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence. SUPPORTING FUNCTIONS
:
Keep Card and Payment Services Manager aware of member or employee issues, concerns with other departments, reconciliation discrepancies, and backlog of work. Work directly with internal departments or external departments or agencies to complete duties or assignments. Perform related responsibilities as required. COMPETENCIES:
The following competencies are essential for success in this role:
Builds and supports teams: Shows enthusiasm toward being a member of the group; actively participates in team meetings and activities; meets commitments and deliverables; leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions Coaches talent: Coaches performance effectively; actively works to recruit, hire, and retain high performers; constantly looking for talent to add to the organization; creates a challenging and rewarding work environment; has a reputation as a great person to work with; able to anticipate how different people are likely to act in different situations; has good insight into personalities and work styles; understands people's strengths and talents; knows what sort of tasks people are likely to do well and areas where they may struggle; assists employees in reaching new levels of skills, knowledge and attitudes; identifies and fills potential talent gaps Drives results: Moves quickly to make decisions and commit to a clear course of action; comfortable making decisions based on partial information; willing to take calculated risks in order to maintain momentum; shows a strong bias toward action; swiftly identifies and removes obstacles Drives vision & purpose: Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization; recognizes and rewards people based on how their actions support the broader needs of the company Emotional intelligence: Exhibits self-awareness; changes their interpersonal style and approach based on the circumstance; modifies their approach based on cues from others; makes an effort to treat people in a way that makes them feel comfortable and respected; self-regulates emotions; operates with empathy and understanding Manages ambiguity: Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information; adaptable to changing circumstances; maintains a resilient mindset and applies critical thinking methodologies Prioritizes and organizes work: Allocates time and attention based on the most important to achieve key goals and objectives; approaches work in an organized and systematic manner; effectively manages tasks, information, and requests; anticipates resource needs; adept at juggling multiple priorities under time constraints Supports change: Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial; assists and leads teams through planned and unplanned transitions; embraces change In addition to the skills and abilities listed, this role is expected to also demonstrate the Core Competencies. These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.
REQUIRED MINIMUM QUALIFICATIONS:
Education:
High School Diploma required. Bachelor's degree in Business, Operations or other related business discipline desired. Experience:
4-6 years of experience; includes 2 years of progressively responsible experience in a management role. Previous experience with a financial institution with basic knowledge of financial products and services is a plus. PREFERRED QUALIFICATIONS:
Knowledge of credit union industry, regulations and operations preferred. Excellent written and oral communications required. Knowledge of Symitar software system preferred. Proficiency in computer programs, (e.g., Microsoft Office, Windows, Word, Excel and Outlook). You will bring your enthusiasm, collaborative work style, inquisitive attitude, flexibility, creativity, focus on excellence, and overall "great-to-work-with" demeanor. PHYSICAL REQUIREMENTS:
Ability to sit or stand at a desk for extended periods of time, with the option to adjust to a sit/stand desk to accommodate comfort Hearing Ability: Ability to hear and understand spoken communication, both in person and via phone. Lifting and Carrying: Occasionally lift and carry materials such as files or office supplies weighing between 0 and 30 lbs. Manual Dexterity: Proficient use of hands and fingers for typing, using office equipment, and handling documents. Mobility: Ability to move around the office to attend meetings or assist colleagues as needed. Verbal Communication Skills: Ability to speak clearly and effectively to communicate with internal and/or external members. Frequent use of telephone headset may be required. Visual Acuity: Ability to view and read computer screens and related documentation with accuracy
OTHER INFORMATION:
Hours Required : A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. Hours may fluctuate moderately to accommodate business development activities.
This position is eligible for the credit union's telecommute policy.
Travel Requirements:
Less than 5% local travel required.
We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.
What's in it for you?
Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Employees are vested at 100% for all employer contributions beginning the first day of employment.
Bonus program: All employees are rewarded for attaining our annual organizational goals.
Tuition Reimbursement program for employees eligible after six months of service.
Recognition program where employees can be nominated by management, their peers or by members.
Employee referral bonus.
Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
Employees are eligible to receive a consumer loan rate discount.
Vacation and sick time: Full-time employees receive more than two weeks' vacation per year, 11 paid holidays and 10 days of sick leave.
Our Hiring Process
We believe it's important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.
Apply: Submit your resume for one of our job openings.
Our Talent Team and our partner - Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.
In-Person Interview: After a screening call with TQC, we'll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).
If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!
Pre-employment requirements include an employment application, standardized testing, including aptitude or skill-set test, a drug screen, a credit screen and a criminal background check.
ABOUT THIS ROLE:
At Pacific Service Credit Union, we are committed to strengthening our members' financial future through trustworthy practices, superior products, and exceptional service. The Card and Payment Services Assistant Manager supports the Card and Payment Services Manager in planning, organizing, controlling, and directing Card and Payment Services activities, which include: credit, debit and ATM card operations, ATM fleet management, ACH, Account to Account (A2A), Person to Person payments (P2P), draft processing, wire transfers, shared branching, BillPay, garnishments/levies and other like payment services. This position is also responsible for insuring goal achievement and maintaining a superior level of member service through the staff.
ESSENTIAL JOB FUNCTIONS
: Assist in planning, directing, organizing and controlling the day-to-day activities and the staff of the department. Assist with the credit union's ATM network, troubleshooting ATM issues, and installation of new machines, upgrades and compliance. Assist with coordinating and organizing daily activities for card, draft, mobile deposit and ACH processing. Ensure timely posting, balancing and preparation of exception items for return to the Federal Reserve Bank. Assist in monitoring credit union processes to ensure compliance with the CARD Act, as well as NACHA and Visa rules and regulations. Assist with researching all bank adjustments and making appropriate general ledger and/or account entries. Assist in identifying, evaluating, and managing risk within the area and implement risk mitigation strategies and activities, as appropriate. Responsible for loss prevention, mitigation and functions with regard to claims of fraud and disputes. Assist with overseeing the daily operations of Visa, debit, ATM processing, Regulation E, chargebacks, and Falcon fraud notifications. Audit activities and various department functions to ensure timely, accurate and complete processing of a variety of operations, as well as compliance with regulations, policies and procedures. Assist with the employment, counseling, performance evaluation and training, cross training, motivation, and discipline of all department personnel. Assist with preparing annual department budget. Assist with ensuring member inquiries and transaction disputes are handled in a timely manner and in accordance with established regulatory guidelines. Assist with ensuring department general ledgers are in balance. Work with the Finance department and branches to resolve out-of-balance situations. Work closely and manage relationships with third party vendors such as, but not limited to, VISA, MAP/Visa DPS, FIS, Velera (formerly CO-OP), Diebold, Lumin, Federal Reserve Bank and Catalyst Corporate Credit Union (Catalyst) to ensure continuity of service. Recommend procedures, techniques, and standards to implement new and/or improve the credit union's electronic services and debit/credit card operations. Comply with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC). Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence. SUPPORTING FUNCTIONS
:
Keep Card and Payment Services Manager aware of member or employee issues, concerns with other departments, reconciliation discrepancies, and backlog of work. Work directly with internal departments or external departments or agencies to complete duties or assignments. Perform related responsibilities as required. COMPETENCIES:
The following competencies are essential for success in this role:
Builds and supports teams: Shows enthusiasm toward being a member of the group; actively participates in team meetings and activities; meets commitments and deliverables; leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions Coaches talent: Coaches performance effectively; actively works to recruit, hire, and retain high performers; constantly looking for talent to add to the organization; creates a challenging and rewarding work environment; has a reputation as a great person to work with; able to anticipate how different people are likely to act in different situations; has good insight into personalities and work styles; understands people's strengths and talents; knows what sort of tasks people are likely to do well and areas where they may struggle; assists employees in reaching new levels of skills, knowledge and attitudes; identifies and fills potential talent gaps Drives results: Moves quickly to make decisions and commit to a clear course of action; comfortable making decisions based on partial information; willing to take calculated risks in order to maintain momentum; shows a strong bias toward action; swiftly identifies and removes obstacles Drives vision & purpose: Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization; recognizes and rewards people based on how their actions support the broader needs of the company Emotional intelligence: Exhibits self-awareness; changes their interpersonal style and approach based on the circumstance; modifies their approach based on cues from others; makes an effort to treat people in a way that makes them feel comfortable and respected; self-regulates emotions; operates with empathy and understanding Manages ambiguity: Achieves forward progress in the face of poorly defined situations and/or unclear goals; able to work effectively with limited or partial information; adaptable to changing circumstances; maintains a resilient mindset and applies critical thinking methodologies Prioritizes and organizes work: Allocates time and attention based on the most important to achieve key goals and objectives; approaches work in an organized and systematic manner; effectively manages tasks, information, and requests; anticipates resource needs; adept at juggling multiple priorities under time constraints Supports change: Enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial; assists and leads teams through planned and unplanned transitions; embraces change In addition to the skills and abilities listed, this role is expected to also demonstrate the Core Competencies. These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.
REQUIRED MINIMUM QUALIFICATIONS:
Education:
High School Diploma required. Bachelor's degree in Business, Operations or other related business discipline desired. Experience:
4-6 years of experience; includes 2 years of progressively responsible experience in a management role. Previous experience with a financial institution with basic knowledge of financial products and services is a plus. PREFERRED QUALIFICATIONS:
Knowledge of credit union industry, regulations and operations preferred. Excellent written and oral communications required. Knowledge of Symitar software system preferred. Proficiency in computer programs, (e.g., Microsoft Office, Windows, Word, Excel and Outlook). You will bring your enthusiasm, collaborative work style, inquisitive attitude, flexibility, creativity, focus on excellence, and overall "great-to-work-with" demeanor. PHYSICAL REQUIREMENTS:
Ability to sit or stand at a desk for extended periods of time, with the option to adjust to a sit/stand desk to accommodate comfort Hearing Ability: Ability to hear and understand spoken communication, both in person and via phone. Lifting and Carrying: Occasionally lift and carry materials such as files or office supplies weighing between 0 and 30 lbs. Manual Dexterity: Proficient use of hands and fingers for typing, using office equipment, and handling documents. Mobility: Ability to move around the office to attend meetings or assist colleagues as needed. Verbal Communication Skills: Ability to speak clearly and effectively to communicate with internal and/or external members. Frequent use of telephone headset may be required. Visual Acuity: Ability to view and read computer screens and related documentation with accuracy
OTHER INFORMATION:
Hours Required : A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. Hours may fluctuate moderately to accommodate business development activities.
This position is eligible for the credit union's telecommute policy.
Travel Requirements:
Less than 5% local travel required.